New Mac Pro problems

I got a new Mac Pro today from Apple and have been having major problems with it.
The OSX installs ok and i get through to normal screens etc.
the problem arises with the installation of the Apple Intel Security patch. on restart I get the "your need to start your computer" etc. Which normally means a kernal problem.
Every time ive booted or restarted the computer I get the same.
Ive tried booting it from cd no good. Ive tried safe boot - No good. Apple help desk - Useless.
Have done a disk utility check off the CDcd, all ok so it could be software related. Or it could be some hardware problem

Hi
Anything at Dr Smoke's Xlab page helpful?
http://www.thexlab.com/faqs/kernelpanics.html
Steve

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Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

when I launch Photoshop CC, I get an error message
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Sond problems on new Mac Pros (2010)??? Buying new tower advice.

Hi all!!!
Has any one here have sound problems with the new Mac Pros (2010)??? I hear they
still have sound "pops" or something like that as with the 2009 MP. I'm looking
to buy a new MP since my G5 tower just died today (RIP) so need a new tower but need
to know if this sound issue is still there. BTW any advice on what I should buy for my next tower
would be welcomed too!!! I have a 2.5mhz LC G5 and I basically work with Photoshop, iMovie, Final
cut Express and almost every thing else and games too. I herd that the single 6 core (3.33mhz) is
a wise choice compared to a 12 core. Can I still use my 10.5 OSX (PPC) on the new Tower and then
update it to 10.6? Will be getting 12gigs of ram from OWC, NOT paying $1000+ to get 12 gigs from
Apple. Can I still use my 1.5GB/s(speed) hard drives? I know that the Mac Pros uses the 3Gb/s HD if
so I could fill the Mac Pro with my 2 G5's HD.
Thanks for any advice!!!!
Serge
Message was edited by: Serge Lebel

Hey there!!
Why would Apple continue offering that vid card in the store as an option and still talk about
it in the Mac section of it's web site???? Are you sure it's not the PC version of the 5870? I didn't
read any info on the net about it (AppleInsider, MacRumours etc...) I've just made a search on Yahoo
and Google and it says that it affects the 5770 too and what I could read it's PC related here's the
clip:
"+*AMD has confirmed that a previously reported issue of grey lines or screens with certain Radeon HD 5000 GPUs affects both the 5700 and 5800 series.*+
+Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.+
+When users contacted customer service they were told the issue was caused by a *Windows 7 update*. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, *it's described as a problem affecting users of all versions of Windows and not just Windows 7.*+
+Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.+
+"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."+
So I don't think its Mac related. Thanks for the info but still getting that Vid card anyway.
Thanks

Migration Assistant: Problems transferring data from PC (XP SP3) to new Mac Pro 2012 - can not get Migration Assistant to work as PC will not display verfify passcode

Migration Assistant: Problems transferring data from PC (XP SP3) to new Mac Pro 2012 - can not get Migration Assistant to work as PC will not display verfify passcode
Hello, I am having problems migrating data from my old PC running XP (SP3) to my new Mac Pro 2012 using the Migration Assistant.
- I downloaded and installed the Windows Migration Assistant from Apple
- My Mac recognized PC and displays passcode
- The sasscode does not show / display on my PC
- My Mac is then stuck in "authenticating" loop and the PC is stuck "waiting for Mac to connect."
- Both computers are connected on same network (have connected PC on WIFI and using ethernet to Reuter)
I have looked on support site and only response I saw says to reinstall Windows Migration Assistant (which I have done)
Any ideas? If cant get this to workare there instructions for manually bring across relevant data eg itunes music and apps, photos, picasa data etc?

Why not turn off the Windows firewall and uninstall any other firewall software you have installed?
If you are using a Norton product uninstall it and discard it. To fully unistall most Norton products you have to go to the Norton website and download a soecial program to completely get rid of it. The normal uninstall feature built into the program will not remove all of it.

New Mac Pro seems to have problems - what type of re install?

I have a relatively New Mac Pro (2x 2.8 ghz 8 core with 4GB ram). I upgraded from a G5 and ran the migration assistant as normal. I use a lot of programs and use it daily on a professional basis. Mostly used programs are Mail, Safari, Photoshop, Bridge, Indesign, iview media Pro, Rapidweaver, to name but a few.
I have noticed some issues, such a computer running slow, taking its time to do very simple operations. I also have Adobe software misbehaving and crashing, especially Bridge and Photoshop that often comes up saying "could not complete request because of a program error"
I thought that I would completely wipe the drive and start again, but this a lengthly process - especially when it comes to preferences, settings, mailboxes, etc etc.
The question is should I archive and install, or reinstall or indeed try anything else first?
Thanks in Advance..... Mark

There are some simple troubleshooting you can take.
Create a new User go to System Preferences >> Accounts >> "+" (make it an admin acct) and test the apps in this new account, if they work the problem is isolated to your User and not systemwide.
If the issue is limited to your user account try starting up Safe Mode (It will take more time to startup in Safe Mode because it runs a directory check.)
If your apps functions correctly that way, go to System Preferences >> Accounts >> Login Items, and remove them. Boot normally and test. If not go to ~(yourHome)/Library/Contextual Menu Items and move whatever is there to the desktop. Then do the same with /Library/Contextual Menu Items. Lastly, try moving ~(yourHome)/Library/Fonts to your desktop and restarting.
Log out/in or restart, if that sorts it start putting items back one at a time until you find the culprit.
If the issue is systemwide then, you may be able to repair this with the 10.5.6 Combo Update This is a fuller install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before.
Remember to Verify Disk before update and repair permissions after update from /Applications/Utilities/Disk Utility.
-mj

HD problem after connecting to new Mac Pro

Went to our first MUG meeting of the years tonight. And took along my Lacie 500gig firewire external H/D. This was going to be used to demo the new iTunes 7 app. The computer being used was a new Mac Pro duo core intel etc.
When I plugged the H/d in to the Firewire 400 socket on this machine it would not mount. So sadly the demo would have to wait for another meeting.
MORE SADLY.... when I returned home and tried to connect it to my 15" iMac it would not mount..... What has happened??
It is more than obvious to me that my hard-drive has been corrupted by trying to use it with Apples latest entry into the market.
I have swapped cords Ports etc. The drive does power up when I start the computer and sounds like it is going to mount... Profiler does not show it...
any help would be appreciated...

Seems that I have a solution.... It would seem after some troubleshooting that the FireWire 400 port in no longer working.... why? I can only guess. The other FireWire 800 and USB 2 ports are fine.... Thankfully I am still in the warrantee window....
Let me say that this is the first and only problem I have had with Lacie H/D's....other than ...."Make sure that you initialize it before adding any files to it"... I know it is supposed to be Plug & Play with Mac, But I am betting it will think it is connected to a PC....unless you take the initializing step...

Rendering problems on the new Mac Pro with premier CC

Previosuly on my iMac, periodically i got strange green compression and distortion on my exports, especially when converting from native canon 5D files to say another format such as quicktime. Now I've upgraded to the new MAC PRO and things are way worse, random distortion, artefacts and coloration is appearing in my final renders, this is almost making my workflow come to a stop. Anyone having same problems? any solutions from Adobe?
I found that deleting the preview files and rendering helps sometimes, but surely this is a terrible bug that needs to be fixed
in preview
and in the exported movie
and even crazy inverted style colours like this
help!

Ditto. I have recently been getting the same problem on export from Premiere.
There's another thread here - Mac Pro Render & Export Glitching...: Apple Support Communities -
Any idea Adobe as this seems to be getting worse and is costing me.

Anyone having a crashing problem with the new Mac Pro?

I have a new Mac Pro purchased in January. I bought it as a front end to my very large mp3 library (170,000 mp3s and over 2,000 mp4s; media is housed on a 12 TB QNAP NAS). Since day 1 it has been a major problem. The biggest problem I have now is random crashing--can occur any time even when I am not even using the Mac Pro, making it totally unreliable and a $5,200 paperweight.
I have had several Apple Care people working on this, but after having been passed around to 5-6 different people, they still have no solution.
Anybody having a similar problem?

As today I'm sure I'll not make the purchase again.
The more I look into this problem, the more people and articles I find about it: and it's more than a month and no update to fix the problem.
PC alternatives are far more interesting and they still give you the choice of building your machine.
Apple was amazing 15 years ago, where is the team of developpers that created the old Mac Pro?!
I want to be optimistic too, but I'm already collecting all the info on how to build an backup machine... since I'm using Adobe CC and other interchangeable softwares, there is no more problems swithcing from Mac to PC and vice-versa.
I hope there will be a third contender entering the market soon, with a dream computer on Linux. I am on mac because of its reputation 20 years ago, but times are changing and Apple vision seems very different now.
I'm afraid that WWDC will not announce a thing relevant for the MacPro or computers, we got used now to ear only about phones and tablets...

New Mac Pro - A graphics problem has been detected

System:
New Mac Pro (late 2013)
AMD Firepro D300, 2GB
3.7G Quad Core Xeon E5
12GB Ram
250G SSD Internal
dual display, 24" samsung BX2440 and older 19" dell
logitech mx518 mouse
Apple wired keyboard with numeric pad
external USB 2T drive used for time machine
OSX Yosemite: 10.10
Problem:
Every few hours I get one or sometimes multiple errors where the OS pops a small dialog box
Sometimes I am in a web browser, sometimes playing a game, Garage band, sometimes in email, it doesn't seem to matter what is happening. The problem comes randomly and once it does, it freezes the UI solid until it resets the graphics card (or something like that). I was playing Legend of Grimrock and the thing happened, and the game created an error report stating "Graphics hardware encountered an error and was reset: 0x0000000e"
What I have tried:
SMC Reset
PRAM reset
diskutil check disk (ok)
diskutil fix permissions (ok)
apple diagnostics, no problem found.
Apple support chat session (no resolution)
Question:
Is this a hardware problem where I should just go get my money back and/or get a new computer?
If not a hardware problem, is there some well understood fix for this?
Frustrated and ready to punt,
Paul

The problem I observed was not always directly related to an app being run. It would also happen with interaction between windows (just clicking from mail to a browser, for example). When this occurred, the popup dialog would show (shown in OP) and the corresponding freezes for a few seconds while it recovered.
One time I had a crash in an app was during a game where the same issue happened, and the game shut down with a crash dump. As noted above, the game itself reported the error as "Graphics hardware encountered an error and was reset: 0x0000000e". This was in the crash dump report. So here, the cards saw an error, and the OS reset them out from under a running game, which objected strenuously and asserted down like it was supposed to do.
So I disagree about it being a software problem. I suspect there truly is a graphics card problem in this case. The frequency of the trouble went from once every few days, to every day, and then to every few hours during a 2 week span, so the trajectory was heading in the wrong direction.

New Mac Pro USB Problems!

It seems the new Mac Pro cannot recognize certain devices. Such as my Access Virus Ti synthesizer- users cannot get the Mac to recognize the USB connection from the Virus. Please help. I'm losing my mind after 7 hours trying to figure it out and the only indication is that the USB ports on the new mac are possibly incompatible... Please tell me I can still use my $3000 instrument with my new $4500 mac pro which i just bought SPECIFICALLY to use with this VIrus Ti synthesizer!
Link to Virus Ti user forums showing other people with the same problemhttp://www.virus.info/forum/index.php/Thread/5522-MacPro-trashcan-and-TI-Anyone- got-it-working/?postID=28004&highlight=trash%2Bcan#post28004

From what you said it appears that the synthesizer is not compatible. That would be a problem for the synthesizer manufacturer to resolve.

New Mac Pro 2.8 and Problems with Aperture

Hi,
I just bought a new Mac Pro 2.8 with the standard 2GB of RAM. My main application is Aperture. Since I loaded it and pointed to my library, the system runs *very* slow when I am in Aperture. I get a lot of spinning wheels for everything I do ... including just switching between pictures. My library is ~130GB and when I tried importing my iPhoto 8 library, it crashed. Now when I try to delete the import project, Aperture hangs. I am very surprised by all of this. Any thoughts or suggestions?
An interesting side note, iPhoto with 140GB library works great.
Mac Pro 2.8, 2GB, 320GB Drive, 130GB Aperture Library, Leopard 10.5.1
Thanks,
-chris

Chris-
Unfortunately Apple reps are seldom good counselors as regards application performance. They are after all retail sales people, not users. Better advice is available from user forums typically populated by folks with years of real-world usage experience as well as education beyond that typically found in retail sales.
RAM is inexpensive now, so IMO MPs should have more RAM, adding two 2-GB sized DIMMs as a minimum add. For heavy apps like Adobe CS or Aperture I recommend adding 8 GB RAM, always minimum 2-GB sized DIMMs to avoid wasting limited slots. IMO RAM is the cheapest performance enhancer and most of us handling heavy graphics will want even more RAM, all slots, over the life of a new MP.
I would recommend buying 4-GB sized DIMMs except that they currently cost much more per GB.
Aperture has always required an advanced graphics card for good performance, even with MP towers. Do not be surprised if adding RAM does not provide a magic bullet. If you use Aperture professionally you will want to add an 8800 GT card.
All that said, Aperture ran adequately on my MBP even with the stock 2 GB RAM. Odds are very high that the slowdown you observe is not simply hardware based. I strongly recommend that you carefully pursue every one of the points discussed in the excellent Bagleturf speed discussion, and especially get fully conversant with Previews alternative settings.
Please describe your hard drive(s) configuration, including how full, since mass storage also bears heavily on performance.
Good luck!
-Allen Wicks

Starting up problems from an old boot drive in a new mac pro

Just purchased a refurb mac pro last weekend through the apple store. I took my old drive my my first mac pro and was trying to usee it for the boot drive, That machine did not come with snow leopard. I did upgrade it to 10.6.6. When I start up from that drive in the new mac pro it was either starting up real slowly or starting up and would not give me a cursor or. On some occasion I would get a translucent blue huge on the screen. Or I could get a clear screen but nothing would happen if I clicked to open anything. I called support and we reinstalled the on the old drive. I seemed stable and was booting properly from the old drive. Then I upgraded to 10.6.6 again. We used the software the new machine came with for this process. I maybe used the new boot drive for maybe 50 seconds. Apple support wishes for me to go through the process of isolating elements. I've been running the new drive since yesterday. Everything is working well. Except after letting it run for a period of time yesterday got s grey screen after it went to sleep. We'll see what happens with that today. I do not know if it's coincidence or not but the old system went hicky after I started up Paralllels desktop.I'm using Parallelsto run Playon. I'm wondering if Parallels or the xp emulation machine I'm running with it is still trying to read the old macpro ? It did work however. I'm just curious that it's altering something in the Mac osx ? Another thing should I subtract other wirleeless choice devices on the old drive's system ? The old macpro had wireless but the module was installed aftermarket by a mac store.
Thanks

Hard to follow your steps and thoughts. Maybe re-read and cut it into actual steps.
Always clone a system so you have a bootable backup image.
Make sure your software and drivers are compatible.
2010s boot into 64-bit kernel mode by default.
Apple still sells 2009s also on Specials page.
Your old Mac Pro wouldn't come with 10.6 unless it came out in Sept 2009 or later.
Is Parallels current? Is it attached to Windows partition or VM only? does it care that it is running on new hardware? that usually is a non-starter.
New Mac is also a good time to do thorough spring house cleaning. Clean install all the applications and drivers.
Pull your old drive out. The only use for it would be to run Setup Assistant to import your home account prefs.
The "new" refurbished hard drive is still in same state it was in when you got it?
Sleep issue. you may have external devices or 3rd party drivers or bad cable somewhere.
Wireless?
At this point I doubt I can read between the lines.
+Break it into compartments and subjects instead of hash stew for us!+

My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
At school, I heard this guy had a problem with Internet connections too and he owned a new mac book pro. He said something like Apple messed up on something, but he fixed it. If I knew mac book pro's had these issues I wouldn't have bought it in the first place. It's freezing on me every other day. It's ridiculous. But what concerns me the most is the Internet connection. So someone please tell me what can I do next to prevent the problem? Am I doing something wrong maybe?

Hi Kevin,
I'm using an XLR input mic which is connected to the phantom power enabled XLR mic socket on a USB M-Audio M-Track. The M-Track is connected by USB to the Mac Pro - so effectively I've got an M-Audio USB soundcard with a mic input. I've also tried a microphone that is a straight XLR to USB cable (guessing with some soundcard chip buried in the usb plug) but that also yields the same effect of bad latency, intermittent quality, stuttering and repeating and echoing (without the speakers on during record so its not feedback).
The mic works absolutely fine with other recording applications I have on the mac at the moment - albeit non-adobe ones (tested it on the EasyAudioRecorder - and it lives up to its name. it's easy)
I will try with Audition and report back, but sitting here right now I can imagine it would work fine with audition too - it just seems to be the way premiere is set up for recording into the timeline is a bit sketchy. I'm willing to accept it might well be a quirk with the new Mac Pro trashcan - I'm not weighting all the woes on premiere.
Any thoughts or am I out of luck to sit with my fingers crossed for a fix in the next round of updates?
Nathan.

Installed my logic 9.0.0 on my new mac pro, updated it to 9.1.5, it accepts my serial, but then asks me for an "original serial" that I don't have..? What should I do ?

Please Help !
I bought Logic studio, with logic pro 9.0.0 last year, worked perfectly on my macbook pro.
Just got a new mac pro, with macos 10.7 Lion.. I install the software, serial works,
then I update the software,because 9.0.0 can't open in os 10.7, and after accepting my serial,
it asks me for an "original serial" that I have no idea about..
sry for the english..
Please HELP, I cant survive without logic more than an hour !

I think this is a known problem with Lion and some installs of Logic, I've seen it mentioned before.
Contact Apple.
Here is a related thread.
https://discussions.apple.com/thread/3218471?start=0&tstart=0

Using the New Mac Pro (can) - AE will not let me use Race Traced 3-D

Using the New Mac Pro (can) - AE will not let me use Race Traced 3-D
Hi, I'm using the new Mac Pro
2.7 GHz 12-core Intel Xeon E5
64 GB 1867 MHz DDR3
AMD FirePro D700 6144 MB
OSX 10.9.2
I'm using After Effects 12.2.1.5
When I attempt to invoke the race trace 3D renderer in a comp, I get this error
"After Effects Error: Ray-traced 3D: Out of paged mapped memory for ray tracer. Your project may exceed GPU limits. Try closing other applications. Try updating the CUDA driver. (5070::2)"
My preferences are set to use the CPU for Raytraced 3D since I do not have an Nvidia card.
So, obviously there is an issue here in that it thinks I have an Nvidia card.
I know (or assume I know) the cause for this is that when I set up this machine, I used Apple's migration assistant to move most of my data over from the previous gen Mac Pro which DID have a CUDA card.
So my question is, what files can I delete/reset to cause After Effects to no longer look for CUDA files that do not exist on this machine?
I do not have the CUDA control panel in System Prefs, so THAT did not carry over.
Any ideas would be appreciated, thanks!

> I know (or assume I know) the cause for this is that when I set up this machine, I used Apple's migration assistant to move most of my data over from the previous gen Mac Pro which DID have a CUDA card.
Ugh. That causes so many problems.
The first thing to try is deleting the CUDA frameworks from your Mac: Look in /Library/Frameworks for the CUDA.Framework and get rid of it.

New Mac Pro problems

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