New MacBook Air 4HDD/11/40000000: SATA(0,0) Error

My new Macbook Air has just produced the above error after running the Apple Diagnostics test, both the short test and the longer test.
I've had problems since opening the box two and a half weeks ago. I always do a clean install, so after installing OS X, I used the key to install iLife11. The install got to 4 minutes to completion, then bombed out with an error. Tried shutting down, using the other USB port, even cloning the drive onto a 8GB memory key, but it still fails!
When I got the air, it would boot into OS X well under 20 secs. Recently and also after the firmware update it was taking almost a minute. Even with a fresh install of OS X, I couldn't get it to boot in under 40 secs. I've reset the PRAM etc many times too.
When I closed the lid and came back to the Air after a few hours, the screen would be unresponsive, pressing the trackpad would display the spinning beach ball. Even after a clean install, it would still do this.
Looks like I will be booking a Genius Bar appointment. Nothing other than a new MBA will suffice, as I've totally lost all confidence in this faulty unit.
Sam.
I've had problems with USB software reinstall drive.

First, why did you reinstall the OS on a brand new computer? And did you use the software restore drive for the OS reinstall?
The new MBA will not run with earlier versions of the OS than what comes on the restore drive. If you did use the USB restore drive, you should have been ok. More than likely, based on the error listed in the subject, your SSD drive is failing, which would account for the long boot times and other problems you are having. The only way to fix the issue is to return it to Apple (or call AppleCare) to get it repaired under warranty.

Similar Messages

4HDD/11/40000000: SATA(0,0) error on AHT, but not on extended AHT.

I have the mid 2010 15" i7 MBP (no hardware upgrades except a replaced logic board in 2014) and I ran the AHT which gave me the 4HDD/11/40000000: SATA(0,0) error. After this I ran the extended test but no errors were found. I ran standard AHT again and then got the same error.
Is this error something I can ignore or should I take my computer in for a diagnosis at the Apple Store? Thanks.

We don't have charts to tell us what all the error codes mean. However, 4HDD is a hard disk drive error. If your drive appears to be working then I would take this time to make a bootable backup on an external drive just in case.
Clone Yosemite, Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
         to the Destination entry field.
     5. Select the source volume from the left side list and drag it to
         the Source entry field.
     6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.

Problem installing adobe photoshop elements 4.0 on to my new macbook air

just tried installing previously purchased adobe photoshop elements 4.0 on to my new macbook air... it gave me an error and asked that i contact manufacturer... kinda cant wait til tomorrow... anyone out there that can help?

This forum is only to discuss how the forums operate, not products
If you go to the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the Adobe product you use
When you go to the product forum "gave me an error" is really not enough information for anyone to help

Error message trying to install adobe photoshop elements 4.0 on to my new macbook air

just tried installing previously purchased adobe photoshop elements 4.0 on to my new macbook air... it gave me an error and asked that i contact manufacturer... kinda cant wait til tomorrow... anyone out there that can help?

As I said in your other thread, PSE 4 has not been compatible with OS X since around 10.4. It will not install in 10.8. PSE 6 is the oldest version you can use. PSE 4 is a PPC application and 10.8 requires intel software.

I've encountered 4HDD/11/40000000 SATA(0,0). AFTER SOME RESEARCH IN APPLE COMMUNITY, I LEARNT THAT IT'S A HARDWARE ISSUE. SO I WILL BE TAKING MY MACBOOK PRO TO NEAREST APPLE STORE. MY QUE IS, WILL IT BE FIXED IF I UPGRADE FROM OSX 10.8.5 TO MAVERICKS?

I've encountered 4HDD/11/40000000 SATA(0,0). AFTER SOME RESEARCH IN APPLE COMMUNITY, I LEARNT THAT IT'S A HARDWARE ISSUE. SO I WILL BE TAKING MY MACBOOK PRO TO NEAREST APPLE STORE. MY QUE IS, WILL IT BE FIXED IF I UPGRADE FROM OSX 10.8.5 TO MAVERICKS? What other options do I have? What can be an approximate cost for fixing this problem?

Of course not. It's a hardware problem, so it can't be fixed by upgrading software. The only option you have got is to take the MacBook to an Apple Store or reseller.
That error indicates a problem with the hard drive. What you have to do is to make a backup of your files and take the MacBook to an Apple Store or reseller, so they can confirm that the problem is the hard drive and not the SATA connector, which could be worse.
If it's a hard drive issue, it's not expensive (about $100-200, depending on the hard drive). If it's a SATA connector issue, the whole logic board may have to be replaced.
Note that you can replace the hard drive yourself if you want, but the cost between doing it yourself and taking the MacBook to an Apple Store or reseller is similar

4HDD/11/40000000 SATA (0,0)

I recently got this error message when doing a disc utility check on my white macbook - 4HDD/11/40000000 SATA (0,0).
Now everything I read has told me that this means my hard drive is failing. After this happened my computer took forever to start, and when it did nothing would mount, including the dvd drive and anything plugged into the usb port, or any type of program like vlc. Eventually the computer wouldn't even start. So I decided before I declare it dead, I would try to reinstall mac osx 10.5.6 (the disc that came with this computer, which is by the way the mid 2009 white macbook 2.13 ghz). So, when i inserted the disc, and tried to reinstall mac os 10.5, it worked. Not only that, but when I ran the apple hardware test, no errors were found even when I ran the extended test. Also, the computer starts up as fast as it did when I first got it, all the drives mount, and it basically is working as good as new (so far). I was wondering, is it possible that the problem I was having is now fixed? Should I trust that this computer is worth buying a new battery for (which it needs) and perhaps buying a new/cheap hard drive in case it fails again? To me it's odd that not only is my computer working again, but it seems to be as efficient as it ever was. If anyone could give me any answers or suggestions, i'd appreciate the help.

Well I agree in a sense that I will be backing up important things pretty much everyday. But I do think that i'm going to buy one of the cheap replacement batteries and a new hard drive that i'll keep to the side when this one does go. I'm hoping to get about six months out of this machine, and I generally use it as a glorified netbook. Does that sound reasonable?

NEW MACBOOK AIR WONT RECOGNISE EXTERNAL HD NOW !

Well, I am almost on the verge of giving up - not only will this new MACBOOK AIR not link to the AIRPORT it also wont open my external hard drive with all my back up data on it.
I am in despair , I cant see the external hard drive in Disc Utilities , (its plugged into the mains ) and I am feeling less than impressed with this new machine - nothing works on it at all and I just cant recover anything from my back ups - we have the need for backing up drilled into us so why when I do everything I should, does this new machine not respond - the old one has no problems at all but I need to run a network now .
Can anyone help at all ?

KarryGee
tried to access my recovered HD on my old machine.........- and that data was transferred from a PC
You didnt mention that initially, if the data on the HD came from a PC, then the HD is likely NTFS formatted and cannot be used with your Mac.
Youll need another HD and format same in EXFAT for read/write from/to both PC and MAC, however if you plan on using time machine with your Mac, the drive will need to be formatted in Mac OSX ext. journlaed (HFS+).
Please specify what your "older machine" is?
You said---"but I have just tried to access my recovered HD on my old machine and I no longer can"
if your older machine is a Mac, then it is likely that the WD software in conjunction with Mavericks has caused data corrupted (as in the links mentioned above).
If your older machine IS a PC, then the HD has likely failed OR MORE likely the SATA bridge card has failed.
You said---has completly ruined 7 years of work
No, if the SATA bridge card failed (very common actually), then the HD is fine, see full info about that sort of failure here:
Your dead external hard drive is likely fine! Great hope for your 'faulty' external HD

Problem - new MacBook Air cannot see external HD

Hi, I'm hoping someone can help, as I have seen similar questions in the forums, but not with an answer that helps me solve my problem.
Ok, I have a new MacBook Air running Lion (bought last year), a MacBook Pro running Leopard which is approx 4 years old and a Windows Laptop. I use the MacBook Air for Work and when travelling (weekly with work), the MacBook Pro for home and managing my other apple devices (iPad/iPhone etc..). I no longer use the PC, but there are loads of files both work and home, I wish to keep on an external HD for use with both Apple Laptops.
So, the external HD used to work with the MacBook Air when I first bought it (a couple of weeks ago) and formatted it with the MacBook Air, but it couldn't be seen or used with the Windows PC. When I formatted it with the Windows PC, I could use it with the MacBook Air but could not write to the disk.
So I have now partitioned and formatted it with the MacBook Pro running Lion, but now the MacBook Air cannot even see the disk in Disk Utility.
My MacBook Air otherwise runs absolutely fine with no problems, and the MacBook Air is a critical piece of kit that I use on a daily basis to do my job. As such, I have no appetite for deleting any drivers etc... from the MacBook Air as it could originally see the disk and I do not want to make a mistake and cause myself problems.
So the question is, how on earth do I get the MacBook Air to see the drive again in Disk Utility? So I can do the partitioning and formatting there, this drive is of no use if can only be seen by the MacBook Pro. The drive is a portable USB powered Toshiba 1TB disk Part Number: HDTB110EK3BA.
Am going to wait for some suggestions, my next thought is to erase everything using the windows PC assuming it can see it, and then see if the Mac Book Air laptop can see it in Disk Utility... no other options left really.
I hope someone can help, otherwise I may be off to buy a new disk and could hit the same problems again!
Thanks
Alex.

http://www.phonenews.com/toshiba-acknowledges-macbook-woes-canvio-usb-3-0-hard-d rives-18699/
Toshiba Acknowledges MacBook Woes in Canvio USB 3.0 Hard Drives
By Christopher Price on December 27, 2011
Following tests conducted by PhoneNews.com, Toshiba has acknowledged an issue affecting their Canvio USB 3.0 hard drives. The issue prevents current-generation MacBook Pro and MacBook Air models from properly connecting and powering up the drives.
Read more to see our findings, and the resulting (ongoing) investigation by Toshiba.
We began our tests based on tips from readers like you, and went out and purchased five (yes, five) Canvio USB 3.0 drives, along with a brand new 2011 MacBook Air.
Drive problems happened immediately, and were relatively isolated to the MacBook Air. Of all the systems we tested on, we were only able to reproduce issues on a Sony VAIO laptop late in our testing, as well as a current-gen MacBook Pro.
Essentially, the drives failed to mount, and in most tests never even spun up on these systems.
The Canvio USB 3.0 hard drives have sat under many people’s Christmas trees, as they were hot sellers during Black Friday. Retailers like Office Depot slashed prices on the slim, 2.5-inch drives down to $79 for a 1TB hard drive. With coupons, Radio Shack was selling the 500GB model for a mere $39.
Canvio USB 3.0 drives tout on the box compatibility with USB 2.0 systems, including both Mac and PC. The advantage of a Canvio USB 3.0 hard drive for a MacBook owner lies in Thunderbolt. Purchasing such a drive today can achieve USB 3.0 speeds with upcoming Thunderbolt-to-USB 3.0 adapters. USB 3.0 mass storage was designed to be fully backwards compatible with USB 2.0.
To get to the bottom of the problem, we probed the five Canvio drives purchased, in an effort to better understand the issue. And, we were able to isolate the problem; the Canvio USB 3.0 drives draw more power than the USB standard permits. The drives were drawing, upon connection, slightly more than the five watts that the spec allows. And, the new MacBooks appear to promptly shut the device down because of this.
Why? Well, Apple can assert that this is to protect the MacBook Air/Pro from a malfunctioning USB device. However, the answer really lies in tablets. Apple allows iPad and MacBook to perform a hardware handshake, which then allows Apple devices to draw 10 watts from the USB port. This is why you can charge an iPad directly on a Mac, but not on a PC.
Apple does not want to allow rival tablet manufacturers (Android) to have the same access to Apple’s USB port. Hence, any device (like a tablet) that wants to draw even slightly more than five watts, is shut off from communicating with the Mac. We affirmed this by testing a powered USB hub. With a powered hub connected to the hard drive, and the hub connected to the MacBook, the drive instantly came to life, and worked without issue.
This creates a bit of an odd situation; Toshiba is technically in the wrong for making drives that technically breach USB specifications… but Apple seems to be the only manufacturer to enforce this aspect (as well as breach it with their own devices).
Toshiba, to its credit, has owned up to our issue, right down to our suggestion to them that a powered hub works around the issue. Quoting an official statement in response to our research:
Toshiba DPD has identified an isolated USB connectivity issue between the Canvio USB 3.0 drive and currently shipping MacBook Pro and MacBook Air laptops. The issue involves the MacBook Pro and MacBook Air being unable to recognize the Canvio USB 3.0 drive when connected directly to the laptop USB 2.0 port. Toshiba is actively working to remedy this USB connectivity issue. In the interim, Toshiba recommends MacBook Pro and MacBook Air users employ a powered USB hub to connect their Canvio USB 3.0 drives.
We have asked Toshiba if they intend to inform retailers to accept returns for affected drives, or if they will offer some form of refund program in the interim. Retailers such as Office Depot do not permit refunds on opened technology items, including Canvio drives. Toshiba has said are looking into that aspect of this problem, and will get back to us shortly.
In all, we spent a few hundred on hard drives, and confirmed the issue. Unfortunately, because it is a power drain concern, Toshiba will likely have to offer an exchange program to fix it. We seriously doubt that this can be fixed at the firmware level. Theoretically, it’s possible a USB cable replacement might be able to mitigate this issue however, so there is hope that Toshiba won’t have to recall a bazillion hard drives.
Update: As a follow-up, Toshiba has informed us that they have completed their investigation, and will replace affected drives.

When I login to my bank, I get the message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Have new MacBook Air with Yosemite. How to solve this problem?

When I try to login to the website of my bank, I get the following error message:
403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.
I have a new MacBook Air with OS Yosemite installed.
What is the problem and how can I solve it?

Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.
Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.
The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.
Back up all data.
Double-click anywhere in the line below on this page to select it:
com.apple.idms.appleid.prd
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."
Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.
The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.
Credit for this idea to Christian Braukmueller of SAP.

Apple Micro-DVI to Video Adapter New MacBook Air

Hi All,
I am brand new to the Mac world (Been a PC user my entire life). Thought I would take a gamble on a Mac and see how it goes. So far I have been really impressed and happy!
I bought a MacBook Air a few weeks ago. It's a 2.13 GHZ MacBook Air. I would like to connect it to my "old school" standard TV which has S-Video and RCA (Yellow) inputs. I went on the Apple Store and found the Apple Micro-DVI to Video Adapter which says it is designed for a MacBook Air. Previosly though, I saw a discussion on another Mac type site that said this adapter was designed for the old MacBook Air laptops. Does anyone know if this adapter will work on my new MacBook Air? The techspecs call my MacBook Air video output a "MiniDisplay Port". Is this just a new name for Micro-DVI?
Any help would be appreciated.
Peter

No, there is currently no adapter available to go from mini displayport to a compostie or s-video tv. Monoprice.com sells a mini displayport to hdmi cable. That's the closest there is.
Your mba doesn't have a mini-dvi port.
Glor

I have a brand new MacBook Air 11 inch, 4gb RAM and 256 gb SSD where the screen flickered abnormally and got dead all of a sudden while uploading a photograph in FB. Can anybody help?

I have a new MacBook Air 11 inch, 4gb RAM, 256 SSD and use Mavericks OS. It is still under waranty period.
Just few days ago while I was uploading a photograph in facebook, the screen started flickering abnoromally. I tried using the escape button but nothing was working so switched off by pressing the power button.
After few minutes I tried to switch it on but my system never waked up. Called up the Apple Support, did SMC and PRAM but nothing worked. Then I was advised to take it to Apple's authorised service centre.
At the service centre the engineers diagnoised and then said that the MLB/mother board needs to be replaced. Had waited for six-long days and today they had replaced the MLB/mother board. Now, the system came to life but nothing has booted. The screen goes white and a '?' question mark icon keeps on flickering.
After thoroughly diagnoising it the engineer said that now the problem is with the SSD and the worse thing is all my important documents and photographs etc are no more there. And I don't have a backup of the same!
While Apple Support contact centre is assuring they would replace any other parts if found faulty, but I feel differently. First, the MLB/mother board was changed now they say it is SSD problem - so if the SSD too is replaced there are possibilities of more faults coming up. All I can see and feel that this particular machine has turned out to be architectually deffective that calls for immediate replacement.
Right now I am using a friend's windows pc to write this mail.
Feeling completely miserable - all my expectatations gone after investing in such an expensive machine, loss of all my data, wastage of time and energy and to top it all affecting my daily work.
Can anybody please advise what shall I do?

Take the system to an Apple store to be fixed or replaced as the one you have has defective hardware.

I have a new MAcBook Air and my photos don't fit on the internal hard drive. I want to store my photos on an external hard drive which I will connect to my Air when using Iphoto. How do I set an external hard drive as the default drive?

I have a new MAcBook Air and my photos don't fit on the internal hard drive. I want to store my photos on an external hard drive which I will connect to my Air when using Iphoto. How do I set an external hard drive as the default drive in Iphoto?

Make sure the drive is formatted Mac OS Extended (Journaled)
1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD

Can I trade my MacBook Air for a new MacBook Air that just came out?

I was wondering that I bought the MacBook Air in November of 2010 and I would like to get the new MacBook Air can I just do a trade from Best Buy or Apply?

Well... you can return your Air as part of Apple's recycle program and get an Apple Gift Card for it's value. Unfortunately, they (well, a company that does this sort of thing) sets the "value" which is nothing close to what you would be able to get on your own:
http://www.apple.com/recycling/computer/
I don't think anyone intended to insult you. You sort of implied in your original post that you should be able to exchange something that you purchased 8 months ago. In fairness, I'm aware of very few places that offer a return policy that liberal. When you clarified that you could pay up front to be guaranteed a certain percentage of the original value over time... that certainly made more sense (although Apple does not offer the exact thing... but only what I had posted the link to above).
Having said all that... when I purchased my Air, it was only about a month or so before the new ones came out. I knew that the new ones were coming out. I was actually concerned about the loss of the dedicated GPU and the fairly significant drop in GPU performance with the integrated Intel processor. Granted, the new processors are about twice as powerful... that's significant. But, I don't really do anything processor intensive on my machine. So doubling the power for me was a non-issue. I do just want the OS to run smoothly and fluidly and the nVidia GPU in the machine that you (and I) have does a great job. So not only did I know that new Airs were coming out, I bought mine because I didn't want the newer model. Of course the new Airs have Thunderbolt as well... but I'm not expecting that to take off for a while yet (and USB 2.0 has worked fine for me for years). If you do processor intensive stuff, you could have good reason for wanting the newly released Air (although in getting the last model, I would expect you did't have heavy duty processing needs). I personally am happy I have the previous model and the release of the new model does not devalue mine in the least.

I have a new MacBook Air with a USB super drive. I put in the DVD and I get nothing. No icon on the desk top and DVD player is no help. How do I play a DVD or eject the one in now?

I have a new MacBook Air with a USB super drive. I put in a DVD and I get nothing. No Icon on the desk top, no help from DVD player. How do I get it to play and how to eject it now that it's in?

There's a defect. The computer is in warranty so take it in for repair.

Why can't I connect to my shared computers for file sharing;I have 3 Macs and I can connect the other 2 but not my new Macbook air.

I have a black Macbook 4,1 running 10.7.5, an iMac 11,3 running 10.7.5 and a new Macbook Air 6,2 running 10.9.5., I have file sharing turned on on all machines. All machines are visible and I can connect all machines except for the Macbook Air. The Macbook air can see the other 2 Macs but does not connect to either of them or even give me the option to connect as a guest or a registered user. The other Macs connect to the Macbook Air but it will not connect with them. Any help is appreciated. Thank You.

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

New MacBook Air 4HDD/11/40000000: SATA(0,0) Error

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