New macbook air caught in loop at start up. Powers up then gets "dos like" commands on screen and shuts down. Powers up again on its own and repeats.
Just pulled the MacBook out of the box. Turned on the power and on the Apple screen a bunch of lines of command texts appear for about 10 seconds. The screen then goes blank and the computer shuts down. It then powers up again on its own and does the same thing again. How can this be fixed?
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
Similar Messages
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My macbook pro is running very slow with some strange mouse and window movements. The trackpad is very unresponsive and when responding the cursor moves on its own and/or very erratically. When on safari the window suddenly zooms in or highlights words and looks them up via dictionary. I currently have a wireless mouse connected and I am still having the same problems.
I fee like I may have a virus or my laptop is perhaps being accessed remotely. All of the sharing options are unchecked.
HELP PLEASE
Very worried!!Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
after the chime press and hold down the OPTION key until the boot manager screen appears.
Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo). -
USB drive with install image is showing in Startup Manager on a Mac Pro, but wont boot. Showing circle with cross strip, and shut down automatically. USB device are made and work on two different MacBook Pro, but used on Mac Pro. Any help?
OS X installers have always been fairly specific, hardware-wise. I haven't read anything reflecting that situation with the Recovery HD, so it may be that the Recovery HD created for the MacBook Pro does not have the necessary drivers for the Mac Pro. Obviously, nothing definitive here, but a possibility.
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Trying to add my new Macbook Air to iTunes match. Process starts but goes nowhere. After some time I get error about iTunes server losing connection. Help! I want to access all my music.
Hi Rob- I'm guessing it has something to do with all the update stuff Apple keeps doing (with Yosemite, etc.,) extremely frustrating - also whenever I load up iTunes on any of my devices- I am asked to enter my passcode- which I will do- then I am asked to do it 2 or 3 more times - right after the other- crazy how annoying something like that can be- I have looked online for solutions- i.e. close out of the account, reset the passcode- all of it- nothing seems to fix that situation either- what I have discovered (playing around) is on my iPhone 6+ if I go to settings and turn OFF iTunes match- then turn it back ON- suddenly all the music that wasn't loaded shows up magically- but I had to do that each time I'd update songs in my playlist on the iMac- then go to the iPhone and turn off the match- then turn it back on- almost like it is resetting things-
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I am attaching an etrecheck report on my virtually new Macbook -Air to help diagnose the problems facing as regards Gmail - drafts get corrupted ; Error messages appear while composing emails & revolving Beachball shows up in various programs !
Also for a brand new machine it operates much slower than my husbands older Mac Airbook !
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9.1 (13B42) - Uptime: 11 days 16:27:24
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (219.37 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.microsoft.office.licensing.helper.plist
[not loaded] com.teamviewer.teamviewer_service.plist
Launch Agents:
[not loaded] com.teamviewer.teamviewer.plist
[not loaded] com.teamviewer.teamviewer_desktop.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flash Player
Internet Plug-ins::
SharePointBrowserPlugin: Version: 14.1.0
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
Flash Player: Version: 11.9.900.170 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins::
WebEx64: Version: 1.0 - SDK 10.6
Bad Fonts:
None
Old applications:
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Time Machine:
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 232.96 GB Disk used: 28.66 GB
Destinations:
rakesh [Network] (Last used)
Total size: 2
Total number of backups: 5
Oldest backup: 2013-12-12 03:23:43 +0000
Last backup: 2013-12-28 15:14:40 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 232.96 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
2% hidd
1% EtreCheck
1% Microsoft Word
0% SystemUIServer
Top Processes by Memory:
131 MB softwareupdated
111 MB mds_stores
98 MB Microsoft Word
90 MB Finder
86 MB Google Chrome
Virtual Memory Statistics:
119 MB Free RAM
1.56 GB Active RAM
1.63 GB Inactive RAM
569 MB Wired RAM
6.31 GB Page-ins
7 MB Page-outsAlso here's the log before it happened. As you can see there is no activity from 9:48 to 10:00 am when the sound occurred.
23/02/2014 9:48:12.792 am ntpd[52]: FREQ state ignoring -0.145411 s
23/02/2014 9:48:15.258 am WindowServer[96]: _CGXHWCaptureWindowList: No capable active display found.
23/02/2014 9:48:20.000 am kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000280
23/02/2014 9:48:20.000 am kernel[0]: ARPT: 61.319378: AirPort_Brcm43xx::powerChange: System Sleep
23/02/2014 9:48:20.000 am kernel[0]: ARPT: 61.319390: wl0: powerChange: *** BONJOUR/MDNS OFFLOADS ARE NOT RUNNING.
23/02/2014 9:48:20.000 am kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
23/02/2014 10:00:04.000 am bootlog[0]: BOOT_TIME 1393167604 0
23/02/2014 10:00:06.000 am syslogd[17]: Configuration Notice:
ASL Module "com.apple.appstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
23/02/2014 10:00:06.000 am syslogd[17]: Configuration Notice:
ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".
Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd". -
Office:mac 2011 was working ok after I installed it last month on my new macbook air. Suddently I no longer can use these programs (Word, Excel, PP) when it's opening a message "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience" appears... I tried to reinstalled it but it's the same. Can anyone help please? Thanking you.
Replying to myself here fyi ... I've just got a MS AutoUpdate 'popup' saying Office 2011 14.3.6 Update ... After a few minutes ... voila problem was fixed. Thanks to 'whom it may concern' I'm happy
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My built-in Webcam is not recording correctly. When recording directly to youtube (upload), the audio sounds like a robot. It was not doing that when I first got my new MacBook Air last month. What do I do to fix it?
I have tested it over several days with different internet connections...and have done it with another notebook computer on the same connection and it the video uploaded and recorded fine. I can also use the video webcam with Google Hangouts and it records and works fine. So I know the problem is not internet connection...and apparantly not even the webcam or mic.Try using Settings > General > Reset > Reset All Settings.
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Old MacBook Pro vs New MacBook Air
I am having a hard time choosing between a 2011/2012 Macbook Pro with an i7 quadcore or a new MacBook Air with a dual core i5. I will be using this computer mostly for Logic Pro , Photoshop , Illistrator, as well as basic web browsing and word documents. Which computer will work best for this ?
16GB of Ram is the max for that MBP, and an SSD will bring the drive speed on par with the Air. The MBP will then outperform the MBA all over.
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I have a new Macbook Air, 6 months old, and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on and the computer seems to running more slowy.The computer is not hot but I am worried it may burn out,.Any ideas on how I can fix this please ?
Hello dwb,
Here is the screen shot, just the top half, there are another 10 pages, but I guess this should enough for you to have an idea of waht is going on, bit small I am afraid. No, I don't have any apps setup to run when I open my computer, the kernel, varies between 290 and 305 per cent ish.
Would that PRAM thing help ? I think it may be the computer itself, well something inside, as this the first time that the fan has ever started running since I have this computer, even when I have 3 or 4 apps running.
Thank you again for your advice,
Regard,
Beauty of Bath -
when I got my new macbook air, apple downloaded my photos on my new laptop from my old laptop, but now i have duplicates photos because when I started icloud, I got duplicates. How can I delete duplicate photos?
HI ..
On the new MBAir, open System Preferences > iCloud
Deselect the box next to Photo Stream then reselect it then restart your Mac. -
Hi
I have started migration système to transfert from hold Macbook pro to New MacBook air
Application starter successfully for several hours.
But since more than 3 hours I got the message "transferring Time zone paramètres " with time left less than 1 minute.
Any recommendation or suggestion to solve it ?
Many tanksIf it has run for 3 hours it's probably done and you can quit Migration Assistant and reboot the new computer. In the future rather than using Migration Assistant I would recommend using Startup Assistant which tends to be a bit more reliable and does not create a new user account as MA does. If you're interested here is an article explaining Setup Assistant tips.
Roger -
New MacBook Air just started up but won't connect to our wifi connection. Anyone able to solve this?
Just started up my boyfriends new MacBook Air and have tried to connect to the wifi with the correct password but says the ip is wrong or something and just won't connect... Any help would be great.
Your boyfriends new MacBook Air comes with 90 days of free Apple phone support, which you may want to use. Phone numbers are here.
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My news macbook air is saying I need to make available space on my start up disk... how do I do that? What files should I delete?
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
To locate large files, you can use Spotlight. That method may not find large folders that contain a lot of small files.
You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders, sorted by size with the largest at the top. It may take a few minutes for ODS to finish scanning your files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with ODS, quit it and also quit Terminal. -
Safari won't start w/ new MacBook Air
Safari won't start on my new MacBook Air. I transferred over my files from my Time Machine.
How can I fix this? ThanksGreat News!
Thanks so much for letting us know . . . -
Starting problems with a new MacBook Air
I have just bought a new MacBook Air, and have followed the set up assistant all the way to the last page
The message "Thank you, your Mac is now ready to use",appeared and I clicked "Start using Mac"
The rainbow colloured cirkle just keeps on turning - but nothing happens. And it hasn't for 8 hours
In the process I have used an external USB mobile hard drive to transfer data from my old MacBook.
There was no indication of any problem using this in the setup process.
I have after 8 hours in desperation removed the mobile hard drive - with no result.
Please, can someone help me from what is becoming the the turning madness of 'the evil rainbow eye'?Maybe another shutdown then start, will help: hold the on/off button untill it shuts off.
Do not connect anything.
When it will not start again, you shutdown and start while holding the three keys at the same time: the CMD key + Alt(=option) key + R key:
You need an internet connection, it will start in the internet recovery "disk" and then you choose Recover OSX.
It will take some time.
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