New Macbook Air - graphics problem

New mid 2011 Macbook Air with Intel HD300 graphics card
Seems to be a problem with brushes in photo editing software. Brushes don't render correctly on screen at certain sizes.
Problems experienced in Aperture, Photoshop and Lightroom.
No problems at all with this software on my 2009 MBA or MBP runnining Lion10.7.1
Problem is just on this new Macbook Air
Any advice or solution much appreciated

Problem still there is 10.7.2. No work around. It makes using Photoshop on a MB Air very difficult. On the Photoshop.com forum (Adobe), they are blaming Apple the the graphics drivers, and disavowing any resposibility.

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New MacBook Air camera problem

Got my new macbook air (mid 2012) and camera doesn't show anything:
Mac recognizes the FaceTime HD Camera (on System Information),
but when turning on FaceTime / Photobooth / Skype etc.. the loading icon just stay
on the screen and nothing else come up.
Already installed all software updates and tried setting up a new user - still same problem.
I use OS X Mountain Lion 10.8.4 on Macbook air 13.3" Mid 2012.
What should I do?

Jacob ..
Try troubleshooting the built in camera > How to Troubleshoot iSight
Since the same thing happens in more than one user account, try Resetting the PRAM first.

Any resolution for new macbook air hibernation problem?

I know this problem has started to surface online where the macbook air goes into sleep but doesn't wake and the only option is to hold the power key to reboot.
After having read posts, resetting PRAM and SMC, I still am encountering this issue.
Has anybody found any solution that has worked or is this a machine or software defect?
Thanks

I have the exact same problem. Has it been confirmed that this is a software issue and not hardware related?

New Macbook Air setup problem with deleting user account

I recently changed from a MBP to a MBA and upon completing my migration data from old mac to new one I had an extra user account. So I have my admin account and a guest account and a third account that I don't want. Upon trying to delete this account it show "deleting user account and home folder" but it has been doing this for more than an hour therefore it will not let me exit system preferences. Any help on this?

I'm not sure I understand what you mean by "need configuration data ... " However, if both computers are on your network then you should be able to synchronize various files or folders using backup software. However, to start you will need to enable File Sharing on one of the computers.
For help with this select Mac Help from the Finder's Help menu. Search for "file sharing." You should find several links on how to configure it on your computer. Also see Mac 101- File sharing and Tutorial- File sharing in OS X - MacFixIt.
Once file sharing is set up you can then try a backup utility to do the synching. Most backup utilities not only do backups but can also be configured to synchronize files and/or folders. Here are some possibilities:
Backup Software Recommendations
1. Synchronize! Pro X (Commercial)
2. Synk (Backup, Standard, or Pro)
3. Deja Vu (Shareware)
4. Carbon Copy Cloner (Donationware)
5. Data Backup (Commercial)
6. SilverKeeper 2.0 (Freeware)
7. Tri-Backup (Commercial)
8. SyncTwoFolders (Freeware)
9, Data Lore (Commercial - exclusively for network file transfers over Bonjour.)
Others may be found at VersionTracker or MacUpdate.
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files.
Hope this helps get you started.

When I login to my bank, I get the message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Have new MacBook Air with Yosemite. How to solve this problem?

When I try to login to the website of my bank, I get the following error message:
403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.
I have a new MacBook Air with OS Yosemite installed.
What is the problem and how can I solve it?

Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.
Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.
The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.
Back up all data.
Double-click anywhere in the line below on this page to select it:
com.apple.idms.appleid.prd
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."
Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.
The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.
Credit for this idea to Christian Braukmueller of SAP.

Problem - new MacBook Air cannot see external HD

Hi, I'm hoping someone can help, as I have seen similar questions in the forums, but not with an answer that helps me solve my problem.
Ok, I have a new MacBook Air running Lion (bought last year), a MacBook Pro running Leopard which is approx 4 years old and a Windows Laptop. I use the MacBook Air for Work and when travelling (weekly with work), the MacBook Pro for home and managing my other apple devices (iPad/iPhone etc..). I no longer use the PC, but there are loads of files both work and home, I wish to keep on an external HD for use with both Apple Laptops.
So, the external HD used to work with the MacBook Air when I first bought it (a couple of weeks ago) and formatted it with the MacBook Air, but it couldn't be seen or used with the Windows PC. When I formatted it with the Windows PC, I could use it with the MacBook Air but could not write to the disk.
So I have now partitioned and formatted it with the MacBook Pro running Lion, but now the MacBook Air cannot even see the disk in Disk Utility.
My MacBook Air otherwise runs absolutely fine with no problems, and the MacBook Air is a critical piece of kit that I use on a daily basis to do my job. As such, I have no appetite for deleting any drivers etc... from the MacBook Air as it could originally see the disk and I do not want to make a mistake and cause myself problems.
So the question is, how on earth do I get the MacBook Air to see the drive again in Disk Utility? So I can do the partitioning and formatting there, this drive is of no use if can only be seen by the MacBook Pro. The drive is a portable USB powered Toshiba 1TB disk Part Number: HDTB110EK3BA.
Am going to wait for some suggestions, my next thought is to erase everything using the windows PC assuming it can see it, and then see if the Mac Book Air laptop can see it in Disk Utility... no other options left really.
I hope someone can help, otherwise I may be off to buy a new disk and could hit the same problems again!
Thanks
Alex.

http://www.phonenews.com/toshiba-acknowledges-macbook-woes-canvio-usb-3-0-hard-d rives-18699/
Toshiba Acknowledges MacBook Woes in Canvio USB 3.0 Hard Drives
By Christopher Price on December 27, 2011
Following tests conducted by PhoneNews.com, Toshiba has acknowledged an issue affecting their Canvio USB 3.0 hard drives. The issue prevents current-generation MacBook Pro and MacBook Air models from properly connecting and powering up the drives.
Read more to see our findings, and the resulting (ongoing) investigation by Toshiba.
We began our tests based on tips from readers like you, and went out and purchased five (yes, five) Canvio USB 3.0 drives, along with a brand new 2011 MacBook Air.
Drive problems happened immediately, and were relatively isolated to the MacBook Air. Of all the systems we tested on, we were only able to reproduce issues on a Sony VAIO laptop late in our testing, as well as a current-gen MacBook Pro.
Essentially, the drives failed to mount, and in most tests never even spun up on these systems.
The Canvio USB 3.0 hard drives have sat under many people’s Christmas trees, as they were hot sellers during Black Friday. Retailers like Office Depot slashed prices on the slim, 2.5-inch drives down to $79 for a 1TB hard drive. With coupons, Radio Shack was selling the 500GB model for a mere $39.
Canvio USB 3.0 drives tout on the box compatibility with USB 2.0 systems, including both Mac and PC. The advantage of a Canvio USB 3.0 hard drive for a MacBook owner lies in Thunderbolt. Purchasing such a drive today can achieve USB 3.0 speeds with upcoming Thunderbolt-to-USB 3.0 adapters. USB 3.0 mass storage was designed to be fully backwards compatible with USB 2.0.
To get to the bottom of the problem, we probed the five Canvio drives purchased, in an effort to better understand the issue. And, we were able to isolate the problem; the Canvio USB 3.0 drives draw more power than the USB standard permits. The drives were drawing, upon connection, slightly more than the five watts that the spec allows. And, the new MacBooks appear to promptly shut the device down because of this.
Why? Well, Apple can assert that this is to protect the MacBook Air/Pro from a malfunctioning USB device. However, the answer really lies in tablets. Apple allows iPad and MacBook to perform a hardware handshake, which then allows Apple devices to draw 10 watts from the USB port. This is why you can charge an iPad directly on a Mac, but not on a PC.
Apple does not want to allow rival tablet manufacturers (Android) to have the same access to Apple’s USB port. Hence, any device (like a tablet) that wants to draw even slightly more than five watts, is shut off from communicating with the Mac. We affirmed this by testing a powered USB hub. With a powered hub connected to the hard drive, and the hub connected to the MacBook, the drive instantly came to life, and worked without issue.
This creates a bit of an odd situation; Toshiba is technically in the wrong for making drives that technically breach USB specifications… but Apple seems to be the only manufacturer to enforce this aspect (as well as breach it with their own devices).
Toshiba, to its credit, has owned up to our issue, right down to our suggestion to them that a powered hub works around the issue. Quoting an official statement in response to our research:
Toshiba DPD has identified an isolated USB connectivity issue between the Canvio USB 3.0 drive and currently shipping MacBook Pro and MacBook Air laptops. The issue involves the MacBook Pro and MacBook Air being unable to recognize the Canvio USB 3.0 drive when connected directly to the laptop USB 2.0 port. Toshiba is actively working to remedy this USB connectivity issue. In the interim, Toshiba recommends MacBook Pro and MacBook Air users employ a powered USB hub to connect their Canvio USB 3.0 drives.
We have asked Toshiba if they intend to inform retailers to accept returns for affected drives, or if they will offer some form of refund program in the interim. Retailers such as Office Depot do not permit refunds on opened technology items, including Canvio drives. Toshiba has said are looking into that aspect of this problem, and will get back to us shortly.
In all, we spent a few hundred on hard drives, and confirmed the issue. Unfortunately, because it is a power drain concern, Toshiba will likely have to offer an exchange program to fix it. We seriously doubt that this can be fixed at the firmware level. Theoretically, it’s possible a USB cable replacement might be able to mitigate this issue however, so there is hope that Toshiba won’t have to recall a bazillion hard drives.
Update: As a follow-up, Toshiba has informed us that they have completed their investigation, and will replace affected drives.

Wifi problems with new MacBook Air?

I have just bought a new MacBook Air.
For some reason the Air cannot find one of my WiFi networks called XF11. Its not a problem with the router being too far away because thats in my bedroom where I use the Air. The strange thing is my iPhone, my brothers iPad and my old MacBook find the network straightaway.
On a few occasions over the last couple of days when I have looked at the list of networks available it has briefly shown up but has then disappeared?
Any help would be most appreciated, its very frustrating!
Cheers!
Apologies if this is the wrong category to post this

It's new and in warranty. Please make a Genius Appointment and take it in for service.

Some problems with new macbook air

Hi=)
we bought new macbook air today, its nice, however few problems and if someone can help with any of them thanks a lot=)
1, magic mouse first was not scrolling, swiping and only moved/click but now after restarting macbook it doesnt work at all
2, when setting the trackpad to scroll so scrolling down mages page go down, up makes it go up, after a few mins it resets to the previous setting of the natural scrolling
3, magic mouse when it worked ,it also jumped around the screen
4, when i tried to make this message i have to try many times before i can type in the box (often comes up with the moving clock and can't type)
5. can i do the thing from my macbook pro where, 4 fingers swipe to side is like, pressing command+tab as i liked that
please will note i'm not saying this macbook is bad because for each problem there are 100 awesome things but i would be grateful for someone to help, thank you:)

Welcome to Apple Support Communities
When you try to turn off the MacBook Air, do you see any message telling you that an app couldn't be closed? As a test, close all applications and turn off your Mac.
Also, reset the SMC > http://support.apple.com/kb/HT3964

Problems with my new MacBook air

Hello, I have a new MacBook Air, OSX MAVERICKS 10.9.2 which I purchased two weeks ago and it is (1) only recognising my log in password sporadically, and (2) it seems to be freezing up very often, when I do get it to recognise me, and (3) I can't open any application without it asking for a keychain password , which it doesn't recognise when I do enter it. any suggestions to help me with this problem?

Hi
You would probably be best placed to call AppleCare - you get free phone support within 90 days of purchase.
Matt

New MacBook Air 2014 Wi-Fi Problems

Today I've got my new MacBook Air 13", my old one (mid 2012) has been broken.
With my old one (with Mavericks installed), I had no problems with my wi-fi at home.
I haven't changed a thing, but my new one is not capable to connect.
So I tried from WPA2 to no protection - just to test it -, because after entered the password it always prints: timed out (Zeitüberschreitung).
But with no protection it also doesn't work. :/
Has anyone got an idea?
WLAN - Specs:
Signalstrength: FULL (the router is just 4 meters away).
Router: Netgear WGT624 v3 (with latest firmware)
SSID is not hidden, Channel is 6, Mode is "auto" which means (b+g).
Protection is WPA and WPA2 (tried only WPA2, does not work)
Access Control is turned off - until I get the MBA back into it
DHCP is enabled
Other devices like Android Smartphones (Android 4.x) and HP Printer (Deskjet 6840) work
MBA - Specs:
Out of the box
Downloaded the latest update for Mavericks (10.9.3) and installed (other PC and USB-stick)

Thanks alot for the reply.
Did it that way. Everything is fresh again in Network Configuration Window.
But it still does not connect.
Another thing I tried now: I started the network assistant. After selecting and entering the password, it says: password wrong. But it is not, definitely. (changed it to a little bit easier one on the router for a test, same error message).
So I've got two different error messages:
When I select the WLAN out of the AirPort-Symbol and then enter the password, it says: timelimit reached (Zeitlimit überschritten)
When I use the Network Connection Window and start the assistant the error message is: wrong password (Falsches Passwort).
Tried also with static ip and DHCP (both works on the router with other devices and both has worked also with the old MBA). Same two error messages. I have no other WLAN to test it today.
Is there a way on the console so I can see all of the output? Maybe the Windows hiding messages from me ... I'm wondering about the two different error messages.
With all possible thanks for your help!

My new macbook air sometimes has trouble starting up. It gets stuck at various stages. I have reinstalled Lion twice. That solves the problem for a few days and then in reoccurs. Any ideas? Thanks, Marty

My new macbook air sometimes has difficulty booting up. I reinstalled Lion twice. That soves the problem temporarily and then after a few days it reoccurs. It also has trouble at times opening mail or Microsoft Word. Any ideas? Thanks, Marty

Marty,
Can you elaborate on what you mean by "difficulty" during the boot sequence? When/where is the difficulty occurring? Are you getting to the Apple logo? Apple logo with spinning gear? Blue screen? Login window? There's many phases to the boot sequence and when it fails can go a long way in determing what's causing the problem.
Also, what sort of third party software is installed? It sounds like at a minimum you've installed Microsoft Office? Anything else?
Lastly, after you reinstall Lion do you perform a restore from backup or remigrate your data/content right back into the new OS? If so that could potentially be the problem right there. But truthfully there's more information that needs to be provided to begin recommending troubleshooting steps.

Problem with "other" part of the flash storage in a new macbook air

I just bought a new Macbook Air and I have a problem with my flash drive storage. The "Other" part takes 46GB out of my 120. I only have photos, music and documents on my computer, and I installed Microsoft Office. Any advice as to how to reduce this totally unproportionate "other" storage?

See here for answer about “OTHER” taking up space:
http://pondini.org/TM/30.html
and here:
http://pondini.org/OSX/DiskSpace.html

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I have just bought a new MacBook Air, and have followed the set up assistant all the way to the last page
The message "Thank you, your Mac is now ready to use",appeared and I clicked "Start using Mac"
The rainbow colloured cirkle just keeps on turning - but nothing happens. And it hasn't for 8 hours
In the process I have used an external USB mobile hard drive to transfer data from my old MacBook.
There was no indication of any problem using this in the setup process.
I have after 8 hours in desperation removed the mobile hard drive - with no result.
Please, can someone help me from what is becoming the the turning madness of 'the evil rainbow eye'?

Maybe another shutdown then start, will help: hold the on/off button untill it shuts off.
Do not connect anything.
When it will not start again, you shutdown and start while holding the three keys at the same time: the CMD key + Alt(=option) key + R key:
You need an internet connection, it will start in the internet recovery "disk" and then you choose Recover OSX.
It will take some time.

My new macbook air and new thunderbolt monitor will not work together. the keyboard will not engage and the monitor screen keeps going black. is it a problem with the monitor, connection, laptop?

my new macbook air and new thunderbolt monitor will not work together. the keyboard will not engage and the monitor screen keeps going black. is it a problem with the monitor, connection, laptop?

A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare. They will help you.
Best.

Problem installing adobe photoshop elements 4.0 on to my new macbook air

just tried installing previously purchased adobe photoshop elements 4.0 on to my new macbook air... it gave me an error and asked that i contact manufacturer... kinda cant wait til tomorrow... anyone out there that can help?

This forum is only to discuss how the forums operate, not products
If you go to the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the Adobe product you use
When you go to the product forum "gave me an error" is really not enough information for anyone to help

New Macbook Air - graphics problem

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