New MacBook Air just started up but won't connect to our wifi connection. Anyone able to solve this?

Just started up my boyfriends new MacBook Air and have tried to connect to the wifi with the correct password but says the ip is wrong or something and just won't connect... Any help would be great.

Your boyfriends new MacBook Air comes with 90 days of free Apple phone support, which you may want to use. Phone numbers are here.

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