New Macbook Air Sleep Mode Probs ?
Firstly apologies if I have posted this somewhere already as I can't see it ....... just joined having switched to a Mac for first time and have a feeling I posted to wrong group etc.
Have had new MBA for 2 weeks and upgraded to Mavericks. No probs until recently when I close lid it doesn't stay asleep but after two hours or so goes into hard shut down ....... it then needs start button pressed down for over 20 seconds to restart ! Before it used to stay asleep all night with instant wakeup in the morning. When I shut down in menu it boots with only a short press of start button . I have been into power options but can't see how to correct this ....
Any help would be appreciated because I don't want to have to shut down all the time etc.
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare if you wish.
Best.
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I have a 1 day old Macbook Air 13" (2013) --- when I wake the machine from sleep, the display shows horizontal / vertical bands for a couple of seconds before clearing up to show the desktop. Please see attached picture. This doesn't happen 100% of the time but I've been able to repeatedly replicate this at intervals. Does this seem like a hardware problem or an OS related issue? Thanks.
Joan Amat wrote:
Brand new Macbook Air 2013
Display driver fault from wakeup, or external disconnect occurrence.
reset SMC and re verify
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Since you just bought it, contact Apple about making an exchange within 14 days or repair after 2 week period.
peace. -
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Failure to wake from sleep is not normal regardless of the Energy Saver settings.
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
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Return it for another unit, others here will concur on that fact. -
The NEW MACBOOK AIR ***** PLZ SOMEONE HELP ME GET THIS ACROSS TO SOMEONE AT APPLE
Hi,
My Name is Essa and i live in Bahrain. I fell in love wih apple ever since i bought a macbook in 2005. The laptop (which im using now) has been with me for over 6 years. Not only i was happy with my product, i purchased more products, such as 3 iphones, all for me, a ipod nano the new one with the touch screen and the first edition of the iPad. I have never had a problem and everytime i would tell my friends if they needed a laptop to get a mac and be safe with it. I decided in august to get the new macbook air. The problem after a few months of using it, it started to act up. By act up i mean everytime i start it up the computer would freeze on the welcome screen and the arrow would be stuck in the top corner, and after several times of trying to start it up it just kept giving me that (PING) sound and would not load. I took it to the sale agent here in bahrain. They are called Apple Center. They were extremly nice, and worked on my laptop and they came back to me and said that there was an error with your logic board and it will take 4 weeks to fix it, as they had to recieve the parts form the states. I gladly gave them my laptop and waited for 4 weeks, keep in mind that i still used my old macbook in 2005 and it was stable as the day i bought it. After 4 weeks of waiting they said we have fixed the problem, and he showed me that the laptop was working fine. I closed the top keeping it on sleep mode. When i got home i realized that the same problem exisited that when the operating system loads up the cursor is stuck in the top left corner and mouse pad and keyboard were not working. After several times of shutting down the laptop and starting it up again i ended up with the same result. It kept giving me that (PING) sound and wouldnt load. I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more. Could you please explain to me what happened to Apple? What has made your company start producing laptop that were as crappy a windows based computers. The reason i switched over is because i found the stability is outstanding and nothing could go wrong. Plus the old laptop which im sending the messege from is my old macbook. It is still good, and doesnt crash. So why did i just spend over 1,500 dollars for a laptop that died after 3 months of purchase? I dont know how well apple takes care of their international customers, but to be honest i am fairly dissapointed with this product, and i wish that i didnt buy the new macbook air and just stuck with the old one. Please if anyone reads this msg and is able to help me in anyway to send it across i would greatly appreciate it. I will be posting my phone number at the bottom hopping for a call from apple.
For those who read this and help i owe you a lot, if I dont get any replies or a responce from them im sure that i am screaming into a black hole and that apple really do not care about their customers and instead of winning i would just choose a different product from now on.
Regards,
Essa Al Alawi
Hoping for someone to answer me back
< Contact Info Edited By Host >El3ees wrote:
I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more.
Don't take your laptop back. Find out the number for Apple Care in your part of the world and call them. Tell your story to them. If the person on the phone can't help you, ask for their supervisor. Keep asking for supervisors until you get exactly what you want to get. If that mean you want to get the problem fixed without having the computer gone for four weeks, then keep asking for supervisors till you get someone who can do that for you.
Be prepared to be on the phone for a while, so arrange a speaker phone, water to hand etc. Be patient.
As for "crappy computers"--my MBA has worked flawlessly since the day I got it. As good if not better than any Apple laptop I've ever had, and I've had several.This is the thing though, there is a percentage of failure rate that occurs in electronics. It occurs whether we're talking about televison sets or toasters. If it's electric, it has that failure rate. Now sometimes a thing will be bad and in that case the word gets out and everyone knows that particular electronic has surpassed the normal failure percentage. The Airs, however, have not done that. Their reputation, so far, has been incredibly solid and good. So you can assume that you, unfortunately, got one out of that small percentage of electronics that have an issue.
Laptops, let us remember, are doing a lot in a very small area. A lot can go wrong, and it's pretty amazing how many don't, especially given how many are made and sold. Sometimes we get the bad apple in the barrel, it doesn' t mean that the company making it has gone down hill. We hope the manager of the store, or the company, or someone will do right by us. If they don't, then we need to make sure they do. Keep asking for upper management till you get what you want. -
Why is the audio input different on my new macbook air?
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Its not hardware no, unless your specific Air had a problem.
reset SMC and recheck. ALSO do not use same plugged in after a sleep mode, there can be a fault, until this is fixed, that connected headsets and earphones will drop sound in sleep mode using Mavericks.
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC. -
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http://support.apple.com/kb/HT3964 -
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May 19, 2012
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http://forums.adobe.com/thread/822790
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After having done all this and restarted the computer, check Activity Monitor again and see if
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This solved my excess heat problem. -
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Then you have a fan noise,...the bearings could be defective.
Since its a new Macbook AIr:
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
Give Apple a call, for appt. and in-store diagnosis and/or replace/repair.
Sorry your Air is squeaking -
How do I access iWeb and iDVD on my new Macbook Air?
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OT -
Help! I am super frustrated.
I just bought a new Macbook Air running Mavericks. My old computer is a white macbook running 10.5.8. After much research I determined that in order to use migration assistant I needed to upgrade to Snow Leopard. I ordered the new disc from Apple, went out tonight and bought the SuperDrive in order to do the install (my disc drive no longer works on the old macbook) - and the SuperDrive is not compatible with the old macbook. ARGH! So for the moment migration assistant is out as I'd like to avoid going out and buying a second external disc drive.
I believe the only things I really need from the old computer are itunes, documents and photos/videos. I was able to enable home sharing and transfer itunes last night. I saved all documents to an external drive and have copied them over. Now all that remains is iphoto. Last night I copied the iphoto folder to an external drive and imported it into the pictures folder on my new macbook air. When I opened attempted to open them in iphoto, nothing happened - there were no photos - it wouldn't recognize them I guess. So I dragged it all to the trash and I'm back to square one.
Any ideas on how I can get my photos/videos onto this new computer?
And - is there anything I'm overlooking in terms of things that should be migrated to this new computer?
Please help. I don't really know what else to try. I just feel like there has to be a trick in the way that I export and then import iphoto that I'm overlooking. I've combed thru the support communities and just don't really know what else to try.Thanks for the advice on switching out the external drive. I ended up doing trying a wireless transfer last night while I was sleeping - and it seems to have worked.
So - no I have documents, photos, itunes, and contacts migrated over.
Is there anything that I'm not thinking of that I should try to get off of the old computer? I do have an old version of Adobe Photoshop Elements that would be nice to bring over - but I probably won't miss it if I can't. Is there a way to wirelessly move over an application? And - it looks like iMovie won't be able to transfer - I only have 3 movies on the old one - but I cannot highlight them when I tried to move them over. Should I consider those a loss?
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Transferring apps from my macbook pro to new macbook air
my old macbook pro froze. i bought a new macbook air and need to transfer my applications. How do I do that?
if the old mac still boots up normally you can use migration assistant, the following article tells how to do this:
http://support.apple.com/kb/HT4889
if the old mac won't boot up the only option in this article you can use would be target disk mode which requires a firewire to thunderbolt adapter.
either way this should get the data onto your mac -
Phenomenal new MacBook Air! WOW!
I have just received my new MacBook Air 13-inch, and I have written this post to let you know that it is truly amazing.
My heart belongs to the MacBook Pro line, but I just love the Air for short travel.
I have maxed out the specs, which I strongly recommend. It is lightening fast!
I had been really worried about having over 150 GB transferred from my MacBook Pro, as I have always loved FireWire target disk mode, but transferring via the USB Ethernet adapter is impressive. What had taken a little over an hour via FireWire target disk mode had taken me just over three hours via Ethernet.
I do not want to do that everyday, but I am quite happy.
The speed just rocks!
I had purchased the original MacBook Air only to mothball it a few months later. This new MacBook Air works for me very well.
I still do not trust flash/SSD storage, but I am willing to get my feet wet with the new Air.
Anyway, it does not seem that there are differences between the new and old MacBook Air power cords. Is it safe to use a first generation MacBook Air power cord with the new model? One can do this with MacBook Pros, but I just want to make sure.
Thank you!you can also use any macbook pro power cord with the Air.
If you've afraid of the SSD, checkout this torture test MacWorld ran on the SSD in the Air
http://j.mp/f3wBt9 -
I am attaching an etrecheck report on my virtually new Macbook -Air to help diagnose the problems facing as regards Gmail - drafts get corrupted ; Error messages appear while composing emails & revolving Beachball shows up in various programs !
Also for a brand new machine it operates much slower than my husbands older Mac Airbook !
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9.1 (13B42) - Uptime: 11 days 16:27:24
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (219.37 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.microsoft.office.licensing.helper.plist
[not loaded] com.teamviewer.teamviewer_service.plist
Launch Agents:
[not loaded] com.teamviewer.teamviewer.plist
[not loaded] com.teamviewer.teamviewer_desktop.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flash Player
Internet Plug-ins::
SharePointBrowserPlugin: Version: 14.1.0
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
Flash Player: Version: 11.9.900.170 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins::
WebEx64: Version: 1.0 - SDK 10.6
Bad Fonts:
None
Old applications:
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Time Machine:
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 232.96 GB Disk used: 28.66 GB
Destinations:
rakesh [Network] (Last used)
Total size: 2
Total number of backups: 5
Oldest backup: 2013-12-12 03:23:43 +0000
Last backup: 2013-12-28 15:14:40 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 232.96 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
2% hidd
1% EtreCheck
1% Microsoft Word
0% SystemUIServer
Top Processes by Memory:
131 MB softwareupdated
111 MB mds_stores
98 MB Microsoft Word
90 MB Finder
86 MB Google Chrome
Virtual Memory Statistics:
119 MB Free RAM
1.56 GB Active RAM
1.63 GB Inactive RAM
569 MB Wired RAM
6.31 GB Page-ins
7 MB Page-outsAlso here's the log before it happened. As you can see there is no activity from 9:48 to 10:00 am when the sound occurred.
23/02/2014 9:48:12.792 am ntpd[52]: FREQ state ignoring -0.145411 s
23/02/2014 9:48:15.258 am WindowServer[96]: _CGXHWCaptureWindowList: No capable active display found.
23/02/2014 9:48:20.000 am kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000280
23/02/2014 9:48:20.000 am kernel[0]: ARPT: 61.319378: AirPort_Brcm43xx::powerChange: System Sleep
23/02/2014 9:48:20.000 am kernel[0]: ARPT: 61.319390: wl0: powerChange: *** BONJOUR/MDNS OFFLOADS ARE NOT RUNNING.
23/02/2014 9:48:20.000 am kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
23/02/2014 10:00:04.000 am bootlog[0]: BOOT_TIME 1393167604 0
23/02/2014 10:00:06.000 am syslogd[17]: Configuration Notice:
ASL Module "com.apple.appstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
23/02/2014 10:00:06.000 am syslogd[17]: Configuration Notice:
ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".
Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".
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