New Macbook, lines on screen, help it's a christmas present

Bought are second mac for the wife and daughter, a macbook this time, mrs at work so I decided to open the box and fire it up, load itunes and pictures all software updates, set up email ect ect but to my horror, the book switched on and I was greeted with lines all over the screen and had to re boot twice and then after about five mins the screen came to life and gone was the grey screen covered in colour lines lines.
Any advice or was it just cold and is this norm for a laptop??.
Really need your help and advice please

Early model MacBooks sometimes exhibited this issue. Try resetting your PRAM. If it continues to do it, try and get it replaced.
-Bmer
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