New Macbook Pro...black screen?

I literally just started using my Macbook Pro an hour ago. It wanted to install updates to iMovie, etc., so I plugged it into the wall and closed the cover. When I went back, the screen was blank. It won't get off of the blank screen -- holding the power button makes the hard drive rev up, but that doesn't lead to the computer turning on as it usually does. Suggestions?

Hi b,
S.U. is right on all points; I would still try an SMC Reset: http://support.apple.com/kb/HT3964

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1. Shut the computer down by holding the pwr button down for 10 sec.
2. Restart the computer with a short push on the pwr button and press the shift key down at the same time until you see the progress bar start moving.
3. Once you reach the point when your screen goes dark and you see the cursor, type the first letter of the username for your computer, then hit Enter, then type your password and hit Enter.
4. After a moment you should see the spinning ball.
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Hi there,
I'm new here and it would be great if anybody could give me some advice about my Macbook Pro issue. First of all, I would like to thank all the contributors for your comments. I'll go to an Apple Store asap, but I'll really appreciate any of your comments so I'll know more about this issue and how to manage it.
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NVIDIA GeForce GT 330M
Other connected equipment:
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After waiting several minutes and without any response, I have to restart my laptop. When it turns on a Panic Report message pops up. It says that a severe problem made me turn the laptop off suddenly (or something like that). The Panic Report says something about "kernel_task", I have no idea what it is, just in case it could help to clarify more (I've printed all these panic reports).
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I would suggest that you run AHT using Using Apple Hardware Test. You can either reboot the machine and press the D key, or use your second Grey disk. This would potentially show you any HW problems.
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Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
If your computer has power but doesn't display any video, it may have one or more of these similar symptoms when you press the power button:
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- Pressing the Caps Lock key on the keyboard causes it to light.
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Hi there,
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Message was edited by: lendita

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I know this has been discussed to death, but I have had trouble finding someone with my exact symptoms, so I thought I'd ask just in case anyone has any insight.
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At this point, you have basically diagnosed the issues as far as you can by determining what does and doesn't happen on the external display. If you have your original system disks, one has Apple Hardware Test (AHT). That might pick up a failed inverter but I doubt it picks up a failed backlight or a broken cable.
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https://locate.apple.com

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hi
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Probably not. It sounds like a display failure. More specifically a sub-pixel error. Every pixel on your display is made up of 3 sub-pixels that are red, green, and blue. These are then switched on and off in various combinations to create the different colors. Sounds like on yours, the blue sub-pixels aren't being turned off like they should be.

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Annmaxine21 wrote:
I believe that Adobe has recently released upgrades to Lightroom and CS6 that make them compatible with the retina screen. First of all, is this correct
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Photoshop CS6 13.0.2 (Perpetual license) and Photoshop 13.1 (Cloud members only)
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5448
Lightroom 4.3 (Library and Develop modules) http://www.adobe.com/support/downloads/detail.jsp?ftpID=5520
Annmaxine21 wrote:
if I have Lr3 and CS5, how do I upgrade?
Either you pay to upgrade to Photoshop CS6 and Lightroom 4
http://www.adobe.com/products/photoshop/buying-guide-upgrades.html
http://www.adobe.com/products/photoshop-lightroom/buying-guide-upgrades.html
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My new macbook pro has gone black on me three days in a row. is this a chronic problem? only way to get it back is a hard reset or let the battery die and then plug in the charger. brightness is up and power stays on while screen is black.

My new macbook pro has gone black on me three days in a row. is this a chronic problem?
The only way to get it back is a hard reset or let the battery die and then plug in the charger. The brightness is up and the power stays on while screen is black.
This is the second macbook pro i have owned in the past two weeks. I am ready to return it for good if this is a chronic issue. Please help if you have had this same issue.

Try a SMC reset:
http://support.apple.com/kb/HT3964
Try a NVRAM/PRAM reset:
http://support.apple.com/kb/HT1379
If no joy, take it back, and take full advantage of your warranty!
You also may want to let Apple know about this as well:
http://www.apple.com/feedback//
I wish you the best

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