New Macbook pro cannot connect to home wi fi HELP

Hello my kids both got macbook pro with OS X mountain lion. 
All the ipads and computers in the house can connect to the wi fi network except these new ones.
Do you know a simple solution.
Note:  the internet works using my neighbor's signal which is not password protected.
Please help

Hello there, miwaford.
The following Knowledge Base article provides some great steps for troubleshooting Wi-Fi:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • I cannot get my new macbook pro running off my home wifi? HELP

    I have my Mac desktop running off a dlink (Time Warner Cable) AirPort - BUT I cannot get my new macbook pro to even find this AirPort. It also wont connect as a wifi network. Everytime I try and enter the password it comes back with a connection timeout. What can I do to get macbook to recongnize my AirPort Base Station.

    If I open up the AirPort App - it only says that it cannot find my AirPort wireless device (probably because I dont have one) and then if I go to networks to connect to my wifi I select my home network and it ask me to input a password (as it should) but when I try to put in my password for my network it says "connection timeout" and the screen behind it (where the options for wifi or ethernet ext are) it says no ip address under wifi (also the status indicator is showing yellow - since my wifi is on just not connected to a network. I cannot seem to find any place to input my information for my specific router. Although I can connect to neighboring wifi routers just fine.

  • Brand New MacBook Pro Cannot Connect to Airport Express

    Hi all,
    Been reading through these pages and I think there are many others with the same problem as me but with no real answer, I thought it wouldn't hurt to ask anyway.
    I have an Airport Express which I bought a couple of years ago. It initially worked fine on my old MacBook, I moved house and then it stopped working (flashing amber light syndrome). I got so fed up with it that it has been languishing in the loft ever since.
    After a brief stint with a Windows laptop I decided it was time to return to Apple, and I haven't regretted it for a second.....until I got the Airport Express from the loft!
    It simply, fundamentally and irrevocably...doesn't work! It's plugged in, amber light flashes but my nice new MacBook Pro just doesn't even recognise it exists. I have tried running the setup utility but at the first screen I am told that no unit is detected, I'm then told to check my Airport card (I assume it means the inbuilt modem which clearly works as I am writing to you guys now!). I can't even progress with the setup after this.
    I have tried each of the Airport setup utilities to no avail (lap top cannot "see" AX).
    Just as an update, I just connected my AX to my wireless router with an ethernet cable, a new network called 6ad16d appears to be available. Airtunes then works and I can connect to the internet (albeit slowly). I am not happy with this arrangement though as there is no padlock next to the new Apple network so I am worried that it isn't secure and surely I should be able to just plug my AX into the main and my hifi and it should work anyway?....just like it used to!
    My apologies for the rambling post and please excuse my lack of computer knowledge. I really hope someone can help!

    Fixed! You jut need a girlfriend with a lot of determination....not even sure she knows how she did it. Involved a lot of menus and a lot of swearing.
    Surely this should be easier?!

  • Brand new macbook pro cannot connect to wireless networks

    The first time I called apple tech, they thought it was a problem with my internet provider. I've called 4 times now, and I'm still getting the runaround.
    I have an old (2001) G4 sitting right next to my macbook pro which can see numerous wireless networks and connect to them all. A strong connection at that. However, my brand new (refurbished) Macbook Pro Intel etc,.... supposedly best computer ever made, . . . . can see the same wireless networks but has never been able to connect. As a student, I saved for a year to buy this notebook so I could work at cafe's & study with my friends. My friends with PC's can all connect to these wireless networks. My friends with older, less expensive notebooks can connect no problem. I have never been able to connect. Bought this peice of junk 2 1/2 months ago - only because I didn't want to be stuck at home anymore with my desktop. Stupid me to trust apple.
    I wish I could get my $ back, but I'm now being told that it's 30 days too late. Before they told me it was a minor thing and some software update could fix it. I did as told. downloaded and installed their 10.4.8 thingy - deleted all the keychain stuff - nothing. same peice of junk.
    Now they are telling me to go back to the genius bar where folks are just rude to me and tell me they can't help me becuase I bought a "refurbished" model that didn't even save me $25. What do you know.
    Anyone having problems like this? Anyone out there who can help me?

    Okay,
    I apologie for calling it a peice of junk. I know you all probably worship this machine. I'm just really frustrated. I noticed that this is a very common problem - though most of the posts identical to mine have dissapeared from apple.com - this well known defect is all over other discussion boards and websites like macdefect, etc,....
    So, can any of you tech gods help me with this very well known, common problem that I haven't been able to fix with 10.4.8 upgrade?
    Thanks for your time and assistance,
    -mcgrafx

  • New MacBook Pro cannot connect to internet

    I've helped setup 2 MBP this week. Each of them could not connect to the wireless internet in my office using DHCP. In both cases I had to make a network setting of DHCP with manual address (I used 192.168.1.150 since my network is 192.168.1.x) and I was then able to see the internet. After an update I could change the network setting to Auto and the computer could connect just fine.
    Anyone else have this problem?

    Choice is fine. Just a shame you cannot get DHCP to work out of the box. But it is odd they do not work with both Linksys and Airport Extreme.
    I am one of those without the connection problems, except with D-Link routers at work -- we have two as (like you) we have two networks. One network uses 192.x.x.254 as router and the other 192.x.x.253 and the Mac defaults to 254 so we have to lie to it and, like you, enter settings manually. So it connects to the one, but not the other, using DHCP.
    Do the new computers have the latest Airport Utility (1.2.1) and Airport Disk Utility (5.3.1) installed. Was that the update you mentioned in the original post?

  • Just bought MacBook Pro, cannot connect to the Internet at home. I have wifi at home and my iPad and cell phone can connect to the wifi

    Just bought MacBook Pro, cannot connect to the Internet at home. I have wifi at home and my iPad and cell phone can connect to the wifi

    ***   When you post for help, please state which OS X is installed.
    If you aren't sure, click About this Mac from your Apple menu 
    Troubleshooting advice can depend on that information.

  • Hello, my sister her macbook pro cannot connect to our wireless internet. My imac however can, so the problem has to do with her laptop. We were wondering how we could solve this problem? Thank you very much in advance!

    Hello, my sister her macbook pro cannot connect to our wireless internet. My imac however can, so the problem has to do with her laptop. We were wondering how we could solve this problem? Thank you very much in advance!

    We did that, but it just doesn't seem to be able to connect. So basically we tried to connect to our network and insert the password, but afterwards it does nothing. Weird thing is also that the network symbol (top right of the screen) says that it has been connected, but when I go look at the system preferences --> network, it states that it has not been connected

  • My Macbook Pro cannot connect to the internet using an ethernet cord.

    My Macbook Pro cannot connect to the internet using an ethernet cord. It was working fine for weeks, then all of a sudden just stopped. What could the problem be?

    Hi bean07670,
    If you are having an issue with the Ethernet connection on your MacBook Pro, you may find the following article helpful:
    Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection
    http://support.apple.com/kb/TS1317
    Regards,
    - Brenden

  • My macbook pro cannot connect to the app store is there anyway of fixing this?

    my macbook pro cannot connect to the app store does anyone know how to fix this?

    Read threads listed on right under heading More Like This
    Allan

  • Macbook Pro cannot connect to the internet even when others can

    Hi! Please help me. We have an internet WIFI connection in our office but only my MacBook Pro cannot connect even when I entered the correct password. My Iphone and Ipad work just fine. It says "connection timeout" but all other laptops can connect. I tried network diagnostics already and it always say "connection timeout". I dont know what to do anymore.

    Yes, and when I open the Network Utility it shows a working IP address, and a 54Mb/s speed from the wireless router. It even shows the shared computers from my roomates. But when I try to access the internet it does not load anything on Safari or Firefox ( or any other internet application for that matter). It is completely unconnected. YET, As soon as I activate the AirPort card on the top right where I have my signal strength, it shows on the Network Utility information that there are 'packages' being sent and received, and I have NO programs open what so ever, I have closed everything except finder and network utility... Does this mean I am being hacked, or have some sort of Trojan or something in my computer? I ran an antivirus that my school provided, called Virex by McAfee, it came out clean except it says it cannot read one file.
    I tried repairing my disk, and that did not work either. I did the Ram reset like you suggested, but that also did not work. I doubt it being a hardware error. I am going to try to connect it to an ethernet cable to see if that will work. Then I will let you know what happens with that, but that would still not be a solution since I need it wireless, cause the router is in another part of the house.
    Thank you for your help, and I hope we can get this sorted out.

  • New Macbook Pro. wont connect to wireless network once it has had a update

    hi
    bought a new macbook pro last week, when you first start it up it connects fine to a wireless network, but once the software update is compltete it says that there is an error trying to jion network. there is already a powerbook g4 connected to the network and a pc. i have re installed tiger and it can connect fine until the software update has restarted the mac and the same error is back again. do i re install it again and never update it or is there a simple way to correct the fault

    My girlfriends New Macbook Pro is doing the same thing. I does connect to non-secure wireless connections such as at the airport but doesn't connect to her home wireless connection that is run by an SBC DSL 2WIRE gateway. I can connect fine on her old IBM laptop that I am on right now through this network wirelessly.
    There has to be a fix for this?

  • MacBook Pro Cannot Connect To AirPort

    Hey everyone,
    Today I opened up a brand new MacBook Pro to find that it couldn't connect to AirPort. I use a WEB 40/128-bit hex. Is that a problem? I use a D Link router. Every time it comes up with "There was a error joining the network "networkname"."
    Thanks,
    Louis.
    MacBook Pro 15" | 2.2 GHZ | Glossy Screen   Mac OS X (10.4.10)  

    Fixed! You jut need a girlfriend with a lot of determination....not even sure she knows how she did it. Involved a lot of menus and a lot of swearing.
    Surely this should be easier?!

  • New macbook pro wont connect to my 4th generation ipod touch.

    I just bought a new macbook pro and when I plugged my 4th generation ipod touch into it the ipod just flashed the battery sign off and on and made the dinging noise continuously and it never connected to my computer.  How can I get it to connect?   I've never had issues with my windows computer.  I tried different a different cord and it didn't work either. 

    I was able to figure it out

  • HT3224 I am new to Mac and started transferring data from my PC to my new Macbook Pro.  Connection was lost once I started and now my Pro is stuck on the 'Transferring Information' screen.  How do I get out of this screen to attempt the connection again?

    II am new to Mac and was trying to transfer data from my PC to my new Macbook Pro.  The connection was lost however and now my Pro is stuck on the 'Transferring you nformation' screen.  How do I get out of this screen so I can attempt the connection again?  Is it safe to force shut down of my Mac and will it still prompt me through all the setup process again?

    Welcome to Apple Support Communities
    If your Mac and PC are connected by Ethernet, unplug and plug that cable again. If not, you have to turn off the MacBook by holding the Power button.
    In the next startup, try to transfer your files again. It's important not to interrupt the transfer process, because in most cases, you will stop it and you won't be able to resume it

  • New Macbook Pro Wifi connection issues

    I just bought a new Macbook Pro. When I try to connect to my wireless router I get a "Connection Timed out" message. It won't connect. In order to connect I have to go to Network Preferences and Select "Diagnostic". After following the steps I can type in my password. It says the password is "invalid" though I know it is correct and then it connects anyway.! I must go through this process everytime to log on. Very annoying. Any solutions?

    After taking it in to the tech department, I gave up on them and opened it myself. Re-seated the connection from the Superdrive to the main board, and it works fine.

Maybe you are looking for

  • Unable to remove credit card from Apple Pay

    I'd like to remove my credit card from the Apple Pay application on my iPhone 6. The instructions say to touch the card in the Passbook and then click on the "i." Then scroll down and touch "Remove Card." I tried that but the Remove Card link is not

  • Portfolio Acrobat 8.0 vs. Reader 9.0 problem

    I have a pdf portfolio that I created in Adobe Acrobat 9.0 Pro and I am sharing it via an internal intranet site with co-workers. For the co-workers that simply have Reader installed theres no issue, they upgrade to Reader 9.0 or above and it opens.

  • Trouble adding comments in new pdf

    Just upgraded from Acrobat 8 to 9 PRO. Frequently, when I create a new pdf (scanned document into computer or "print" photo to a pdf), I am unable to get the commenting tool bar to allow me to add commnets. This apparently is because the file is prot

  • Is it possible to recieve a RTSP stream on Apple TV?

    Today we use a MacMini G4 to watch RTSP streams on our TV. That works fine The MacMini G4 also acts as digital hub, file photo and iTunes server, Ufortunately the MacMini is a bit to slow for YouTube and the large photo database. So we want to set up

  • Files not linking in iTunes 7.0

    After upgrading to version 7 of iTunes I noticed that some mp3 files that normally show up in the browse menu under the artist's name didn't show up. I checked, and iTunes had switched the music folder it was using from my external drive, to the one