New Macbook Pro does not start up after updating...HELP!!!

Hi,
My new Macbook Pro does not start up after it got updated. The first time I used it, it was perfect. I updated it and restarted it when it told me to but it doesn't boot. It shows an apple and a spinning circle when it turns on but that's it.
Can somebody please help me?

You should probably post your question in the MacBook Pro discussions:
http://discussions.apple.com/category.jspa?categoryID=190

Similar Messages

  • Brand new macbook pro does not start up am i doing something wrong

    well i went to the apple store and baught a brand new core i7 17 inch macbook pro i am new to apple and this is my first time purchesing an apple product when i got it out of the box i plugged it in and let it charge before turning it on then i turned it on and it made a sound but then it comes up with a picture of a folder on a gray screen with a questionmark and there is like a clicking noise from inside am i missing something because i ave never used one before or is this not normal thanks

    The clicking suggests you got a unit with a bad hard drive. Bring it back and exchange it for a another new one.

  • My MacBook Pro, does not start after pushing start button. The side bar starts and stops at half way.

    My MacBook Pro, does not start after pushing start button. The side bar starts and stops at half way.

    Hy myneck,
    Happy Holidays!  The resource below may provide some steps to try if your MacBook Pro won't start.
    Troubleshooting: My computer won't turn on - Apple Support
    http://support.apple.com/en-us/TS1367
    This article discusses what to do if your Mac won't turn on. To differentiate this from a display issue, be sure that when you press the power button:
    You don't hear a startup chime.
    You don't hear any fan or drive noise.
    There is no video on your built-in or external display
    If your computer has power but doesn't display any video, it may have one or more of these similar symptoms when you press the power button:
    You may hear a startup chime.
    You may hear fan or drive noise.
    You may see a light from the Sleep LED (if your Mac has one).
    Pressing the Caps Lock key on the keyboard causes it to light. 
    If any of these display-related conditions occur, see Troubleshooting: My computer has no video instead. Otherwise, continue with this article.
    If your computer won't turn on, try each of these steps:
    Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
    If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter. 
    Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
    Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
    If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
    MacBook Pro: How to remove or install memory
    MacBook: How to remove or install memory
    Mac Pro: How to remove or install memory
    Mac mini: How to remove or install memory
    iMac (27-inch, Late 2012): Installing or replacing memory
    iMac: How to remove or install memory
    Reset the SMC.
    If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
    I hope this information helps ....
    - Judy

  • My MacBook Pro will not start up after entering correct password.

    My MacBook Pro will not start up after entering password.  Circle with an X in it and 'cancel' below it is on bottom of screen.  When clicking on cancel, nothing happens.  This just started last night.  

    Hi MJTOOTS,
    Since you are getting to the login screen, it is booting past the "gray screen" phase, so try the steps in this article, like a Safe Boot.
    Resolve startup issues and perform disk maintenance with Disk Utility and fsck
    http://support.apple.com/kb/ts1417
    You may also want to see if any of your Login Items are causing an issue.
    OS X Mavericks: Open items automatically when you log in
    http://support.apple.com/kb/PH14173
    Thank you for visiting Apple Support Communities.
    Nubz

  • Purchased Lightroom software on disc, new MacBook Pro does not have a disc drawer.

    Purchased Lightroom software on disc, new MacBook Pro does not have a disc drawer. Have already opened box. Searched online and someone suggested downloading the LR trial, and set up Cloud, then can enter the serial number to complete the purchase. Which is what I did, but the serial number is being rejected.

    Ok, maybe what they’re calling Creative Cloud is merely your Adobe ID, an e-mail and password to login with.  The LR5 6 update link is probably what you want to download—all updates are downloads, anyway, so there’s no need to have a disc reader as long as you have internet and the serial number.
    Here is the LR 5.6 update for a Mac:  http://www.adobe.com/support/downloads/detail.jsp?ftpID=5822
    Another issue might be that what you think is a serial number is a redemption code that needs to be converted to a serial number using this website:  http://www.adobe.com/go/getserial   A clue that you have a redemption code is that it has letters and numbers.  A serial number is just numbers and the first few are 1160-something.

  • My 2011 MacBook Pro does not start and stop after the apple appear, they said that the problem is a video problem and need to change the logic board. Cost almost same to buy a new one. Somebody have the same problem?

    I have a MacBook Pro early 2011. Does not start. After the apple show, a blank screen appear. The service said that the problem is with the video plaquue in the logic board. Need to change. Cost lmmost the same than a new MacBook Pro. Somebody has the same problem? What we can do?

    I hate to break this to you, but life isn't fair. If your job is that critically in need of a computer, then you should have a spare to use for just this kind of situation or have your employer provide you with a computer to use.
    Computers break down, just like cars. If your car breaks down do you curse the car maker or get it fixed? Surely, you paid more for your car than the computer.
    This is reality. Best get used to it because it won't get any better.

  • New Retina MacBook Pro does not find WiFi after booting

    My Retina MacBook Pro keeps looking for WiFis after it has booted, but does not find any.
    I have to explicitly turn WiFi off and on again after booting to get it working.
    When I put the MacBook to sleep and wake it, the problem does not occur.
    Any hints what could be the problem?

    Not sure if this will help, but you can go into System Preferences > Network and, if you haven't already, create a new location (mine is called "home"), then from this location remove all connection methods from the left column except Wi-Fi. Also, click on "Advanced" and remove anything from the Preferred Networks list that you aren't using. Then click on "OK" and "Apply".

  • MacBook pro does not start. How can I back to Mac OS X Lion?

    I have a MacBook Pro. On my MacBook i made three partition, then I installed window 8. After that I started windos and try to delete third partition by Administrator tool from windows operating system. After that my MacBook does not start. How can I back to Mac OS X Lion?
    After that I again install windows 8 from a DVD. Windows start well, but I can not start Mac OS system, may be it was 10.6.  Sever times I tried to install OS X Lion 10.7 thought DVD, I could not. On MacBook I have a lot of important data.
    What can I do. I want to a complete suggestion. Please help me to solve the problem.
    My MacBook Pro model no. A1286.

    You installed Windows improperly the result of which was to wipe out the bootloader for OS X. You can give this a try:
    Boot Using OPTION key:
      1. Restart the computer.
      2. Immediately after the chime press and hold down the
          "OPTION" key.
      3. Release the key when the boot manager appears.
      4. Select the OS X disk icon from which you want to boot.
      5. Click on the arrow button below the icon.
    If you are still unable to boot from the OS X volume then you will need to reinstall OS X:
    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    This will destroy the Windows bootloader so you cannot boot into Windows. The solution is to remove all the partitions on the drive except the OS X partition, then expand the OS X partition to take up the entire drive.
    Use Boot Camp Assistant in the Utilities folder to create a Windows partition on which you can install Windows. You cannot have any other partitions on the drive besides these two.
    Now given all the above you may be able to install a third-party bootloader that would work with the setup you now have: Boot Runner 1.4.

  • Airport Management Utility on new MacBook Pro does not see base station

    I have an old "flying saucer" Airport base station. I
    recently started using a new MacBook Pro. Airport
    connection is fine, Airport Admin Utility works normally,
    but Airport Client Monitor 1.0 shows blank graphs and
    Airport Management Utility 1.0 does not "see" the
    base station. I don't know if the problem is the
    change to Tiger, to Intel, or to AE card. MacStumbler
    and friends also are "blind".
    MacBook Pro Core 2 Duo   Mac OS X (10.4.8)  

    Try rebooting the airport, then going to airport utilities and go thru the set up proceedure following the prompts.  Also go to system prefernces in location select automatic.

  • My new Macbook Pro does not have Frontrow

    Just got a new Macbook Pro Intel 2 Duo Core but I can't find Frontrow? It came with a remote too.
    I downloaded an update but it's a ".pkg" so I'm unable to open it.
    Any help would be appreciated.
    thanks!
    ST

    FrontRow should be installed on your new MBP. It's not a usual application, you'll find it in System/Library/CoreServices.
    What happens when you press the Menu button on the remote or Command-Esc on the keyboard? That should invoke FrontRow.
    If it really isn't installed, you can install it from the OSX disks that came with the Mac.
    Insert Disk 1 and click the "Install Bundled Software Only". Follow the instructions. After selecting the install destination, click on the Customize button and you should find Front Row as one of the options.

  • My 2009 13" MacBook Pro does not start

    My 13" MacBook Pro (2009 mdoel with Moutain Lion) does not start up.
    When I press the power button, it does not start.
    I do see the white light on front right of the MacBook Pro. The battery is half full. I'm connected to a power cord (light on power cord is organge). I do not see any lights on the keyboard and nothing on the screen. I do hear a fan.
    How do I get my MacBook to start up?
    Thanks, Gilbert

    As you're running Mountain Lion, have you tried booting to the Recovery partition (holding down the Command and R keys whilst booting)?
    If you can get to the Recovery partition you can use Disk Utility to verify and, if needed, repair your hard drive.
    If you can't boot to the Recovery partition, at least see if there is a hardware problem by running the Apple Hardware Test.
    Good luck, call back...
    Clinton

  • New Macbook Pro does not see bluetooth mouse

    I have just purchased a new Macbook Pro and wish to use the bluetooth mouse from my desktop Mac. However, the Macbook does not seem to see this device when I try to connect. Any suggestions would be welcomed.
    Norm

    Do you still have the instructions for your mouse? Most have a button somewhere that puts it in a discoverable state.

  • Macbook Pro does not start. Grey screen with logo and status bar going on forever.

    I have a Macbook Pro, late 2010 running with OS Mavericks. Lately it became very slow but never had major issues like crashing. Lat night, I tried a hard restart because it was stuck and I cannot get it to restart ever since. I get sound and grey screen with logo. The status bar is going on forever but does not boot. Can anyone help, please?

    Try a safe boot:
    http://support.apple.com/kb/HT1564
    If no success, boot into recovery:
    http://support.apple.com/kb/ht1310
    Select the recovery partition and then from the 4 option menu select Disk Utility.
    Open Disk Utility>First Aid and run Verify and Repair.
    What are the results?
    Ciao.

  • Macbook pro does not start, macbook pro does not start

    Hello
    laptop does not start anymore. Press on buton but qfter the sounds, the screen stays white and does not bring me to to type my password. it shows now a question mark....What could be the reason and what is to be done then? thank you.

    A flashing question mark appears when you start your Mac
    Also see the following:
    Troubleshooting: My computer won't turn on
    Mac OS X: Gray screen appears during startup
    Read and follow all the steps.

  • My new macbook pro does not have a safari icon

    Just got a new Macbook Pro and when I logged on there's a ? mark where the safari icon should be.  Also when i attempt to click on it nothing happens.
    I have no way of getting on the internet..

    Your Safari application should be in your Applications folder. See if it's there. If it isn't post back. How are you getting onto these forums? Through a browser. Then download:
    http://www.apple.com/safari/download/

Maybe you are looking for

  • How to sync two threads ?

    Hi! I've two threads in my app running at the same time. One of them shows some pics in a slideshow, the other plays some background music. How can I sync one of the threads to stop when the other ends ? thanks in advance

  • BT Fon and BT Openzone questions

    Hi, I have recently opted in to BT Fon.  I don't have a Home Hub (need a more powerful router) so does this mean I will not be sharing my connection (or does BT change my router on the sly)? Regarding Openzone, what username should I use (it isn't ob

  • BI Integerated planning and SEM-BPS ???

    Hi all ,   I am new to SEM. Could you tell me 1) if there's any difference between Bi integeraed planning and SEM-BPS ? 2) if so, what are those differences ? & which one is better suited to planning needs ?. 3) also can we use planning areas develop

  • Uninstalling Roxio Sonic caused loss of cd burning capability in Itunes 9

    I unfortunately removed all Roxio Sonic software from my Win Xp Sp3 computer which caused an error 39 loss of cd/dvd in device manager. I applied the microsoft registry fix involving deleting UpperFilters and LowerFilters values for a specific regisr

  • OIM User Groups - Export and Import

    Hi, I am looking for ideas for OIM User's groups to be exported from one environment to another environment. I am using the following logic, but it is too slow. Any suggestions are welcome. 1. Export the User's groups from Source Environment - Add it