New Macbook pro keeps freezing and acting up?

Question

I just got my nre 13in macbook pro last thursday (June14) and since then it was froze thrice. One was when I was downloading a game demo, and two more times when I was trying to watch a movie online. The whole system just froze each time, and I had to force shut down by holding down the power button then powering it back up. Then most recently, when I was on a skype call, the whole screen just blacked out, and my call was dropped etc, and it turned back on by itself after 10-20 seconds. I'm new to this whole mac thing, is there anything I should do? Or well, what should I do?

Answer 1

How much RAM do you have? Are you running off battery or by MagSafe...?
What is forgotten is that OSX is based on UNIX server, well all UNIX can act as a server but if it has a lot of App open it will like Windows use the disk space for virtual memory and this too can topple OSX. If you have a slow internal drive that will most certainly make for these problems.
I'd make sure that all but a few Apps are running. I'd also reboot your WiFi router, unplug it from the wall and the cable or ADSL modem and disconnect the modems from the connection too. Then after tne minutes reconnect them all. Also if it's cable call the company and have them remote reboot your modem too.
Aside from that you might have a rare MB problem, try zapping the PRAM.....
Failing that if you have just bought it take it ASAP to the Genius bar and get some help. Apple customer care is what makes Apple the best company to buy from. I'm not too fond of the design leading function but Apple care is wonderful and you should go to your local store. Do this while your computer can still be returned: it means they will exchange you computer if there is a hardware problem rather than make you wait for a repair....go now!:)
And you are not alone despite anyone telling you this never happens to Apple products. I've had this problem more than once and Apple took care of it.
Try rebooting and just running one App before you take it into the apple store. Good luck!
Zimmick wrote:
I just got my nre 13in macbook pro last thursday (June14) and since then it was froze thrice. One was when I was downloading a game demo, and two more times when I was trying to watch a movie online. The whole system just froze each time, and I had to force shut down by holding down the power button then powering it back up. Then most recently, when I was on a skype call, the whole screen just blacked out, and my call was dropped etc, and it turned back on by itself after 10-20 seconds. I'm new to this whole mac thing, is there anything I should do? Or well, what should I do?