New MacBook Pro Retina - first time start up won't move past page where Apple ID has been entered

Just bought a new MacBook Pro 15" with retina display. Pressed the power button and entered all the information as prompted. Entered my Apple ID and pressed continue and now nothing happens. It has now been 15min and the screen still shows "continue" while the "back" option is greyed out. The cursor of the mouse can still be seen moving on the screen but clicking on the "continue" button has had no response.

So what do I do? Do I switch off the PC and try again? Or will this do some sort of damage since it's the first boot...?

Similar Messages

What should I do to setup a new MacBook pro for first time when moving from a PC?

What should I do to setup a new MacBook pro for first time when moving from a PC?

you have to use the migration assistant if you want your files transfered from your pc to mac this link will be helpful
http://support.apple.com/kb/HT4796

New Macbook Pro Retina continually re-starting when lid is closed - Kernal Panic included

Hello,
I called 800-MYAPPLE for tech support but they were not able to help me at all, hoping someone here can help. My new MacBook Pro Retina has been continually re-starting when the lid is closed. It does not happen every time, may 20% of the time. I am running Windows 8 on Boot Camp if that piece of information is important. Here is the latest kernal panic from the log:
Interval Since Last Panic Report: 3662 sec
Panics Since Last Report:          2
Anonymous UUID:                    C579BA9D-B391-837E-352E-D84AB3A969F9
Fri Sep 13 07:42:57 2013
panic(cpu 6 caller 0xffffff8009eb8655): Kernel trap at 0xffffff7f8b1374f4, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000000000001f, CR3: 0x000000000c8ab000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff802027e600, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000200
RSP: 0xffffff8131f6ba40, RBP: 0xffffff8131f6ba70, RSI: 0x00000000000001ff, RDI: 0x0000000000000001
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000000001, R11: 0x0000000000000000
R12: 0xffffff801e7b9001, R13: 0xffffff8131f6bba0, R14: 0x0000000000000000, R15: 0xffffff801e7b9000
RFL: 0x0000000000010246, RIP: 0xffffff7f8b1374f4, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000000000001f, Error code: 0x0000000000000002, Fault CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff8131f6b6e0 : 0xffffff8009e1d626
0xffffff8131f6b750 : 0xffffff8009eb8655
0xffffff8131f6b920 : 0xffffff8009ece17d
0xffffff8131f6b940 : 0xffffff7f8b1374f4
0xffffff8131f6ba70 : 0xffffff7f8b13e8e5
0xffffff8131f6bc40 : 0xffffff7f8b118c03
0xffffff8131f6bce0 : 0xffffff7f8b13ab16
0xffffff8131f6bd10 : 0xffffff7f8b0e8420
0xffffff8131f6bd50 : 0xffffff7f8b103536
0xffffff8131f6bd70 : 0xffffff7f8b0e1abd
0xffffff8131f6be30 : 0xffffff800a24907a
0xffffff8131f6be90 : 0xffffff7f8b0e3328
0xffffff8131f6bec0 : 0xffffff800a23c5a6
0xffffff8131f6bf40 : 0xffffff800a237045
0xffffff8131f6bf60 : 0xffffff8009e3e25e
0xffffff8131f6bfb0 : 0xffffff8009eb3137
      Kernel Extensions in backtrace:
         com.apple.iokit.AppleBluetoothHCIControllerUSBTransport(4.1.4f2)[EB81C577-517C- 3F19-BD03-A037B8DC1699]@0xffffff7f8b0da000->0xffffff7f8b101fff
            dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffff ff7f8ac7a000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8af92000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8a446000
         com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport(4.1.4f2)[95445C14-13 1B-37D8-B6DE-2161643706A0]@0xffffff7f8b102000->0xffffff7f8b111fff
            dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffff ff7f8ac7a000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8af92000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8a446000
            dependency: com.apple.iokit.AppleBluetoothHCIControllerUSBTransport(4.1.4f2)[EB81C577-517C- 3F19-BD03-A037B8DC1699]@0xffffff7f8b0da000
         com.apple.iokit.IOBluetoothFamily(4.1.4f2)[DDCDB040-B00B-3133-A379-7D8B0DAFA4E8 ]@0xffffff7f8b115000->0xffffff7f8b1b8fff
            dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffff ff7f8ac7a000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide:     0x0000000009c00000
Kernel text base: 0xffffff8009e00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 42069308095
last loaded kext at 5230813723: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f8be68000, size 36864)
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
com.apple.filesystems.autofs          3.0
com.apple.driver.AGPM          100.12.87
com.apple.driver.ApplePlatformEnabler          2.0.6d1
com.apple.driver.X86PlatformShim          1.0.0
com.apple.filesystems.ntfs          3.10
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDAHardwareConfigDriver          2.3.7fc4
com.apple.driver.AppleHDA          2.3.7fc4
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.GeForce          8.1.2
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleIntelHD4000Graphics          8.1.2
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.nvidia.NVDAStartup          8.1.2
com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
com.apple.driver.AppleMikeyDriver          2.3.7fc4
com.apple.driver.AppleIntelFramebufferCapri          8.1.2
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.ApplePolicyControl          3.4.5
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleMuxControl          3.4.5
com.apple.driver.AppleBacklight          170.2.5
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.driver.AppleUSBTCButtons          237.1
com.apple.driver.AppleUSBTCKeyEventDriver          237.1
com.apple.driver.AppleUSBTCKeyboard          237.1
com.apple.driver.AppleFileSystemDriver          3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.1
com.apple.driver.AppleUSBHub          5.5.5
com.apple.driver.AppleSDXC          1.4.2
com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4
com.apple.driver.AirPort.Brcm4331          615.20.17
com.apple.driver.AppleAHCIPort          2.5.2
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleUSBXHCI          5.6.0
com.apple.driver.AppleEFINVRAM          1.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleACPIButtons          1.7
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.7
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2.1
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily          1.8.9fc11
com.apple.kext.OSvKernDSPLib          1.6
com.apple.nvidia.gk100hal          8.1.2
com.apple.NVDAResman          8.1.2
com.apple.iokit.IOAcceleratorFamily          74.5.1
com.apple.iokit.IOSurface          86.0.4
com.apple.iokit.IOBluetoothFamily          4.1.4f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
com.apple.driver.AppleSMBusPCI          1.0.11d0
com.apple.driver.AppleHDAController          2.3.7fc4
com.apple.iokit.IOHDAFamily          2.3.7fc4
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginFamily          5.3.0d51
com.apple.driver.AppleThunderboltEDMSink          1.1.8
com.apple.driver.AppleThunderboltEDMSource          1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter          1.8.9
com.apple.driver.AppleGraphicsControl          3.4.5
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.driver.AppleSMBusController          1.0.11d0
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.driver.AppleUSBMultitouch          237.3
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
com.apple.driver.AppleUSBMergeNub          5.5.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.driver.AppleThunderboltNHI          1.7.8
com.apple.iokit.IOThunderboltFamily          2.4.0
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IO80211Family          530.4
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily          5.6.0
com.apple.driver.AppleEFIRuntime          1.7
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.3
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8
USB Device: composite_device, apple_vendor_id, 0x820b, 0x1d181200 / 7
USB Device: composite_device, apple_vendor_id, 0x820a, 0x1d181100 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4

I suspect some sort of hardware issue, run through this list of fixes and evaluations
..Step by Step to fix your Mac
Backup your data first, not to just TimeMachine as it has been know to fail to properly restore.
Most commonly used backup methods

Reinstalling FCP7 in my new Macbook Pro Retina Display. I have my serial numbers back to FCP1. But it tells me that I have an invalid serial number. Why?

Reinstalling FCP in new Macbook Pro Retina from time machine backup. Have all serial numbers back to FCP1 but I am warned I have an invalid serial number. How can that be! I need to install and use this weekend.
Thank you in advance for the help.

How, exactly are you doing this?
When I restored my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers. This time was the same with the exception of:
I did not enter an invalid serial number, I tried all the numbers I have. But none of them worked.
I will try to install from discs.
Thanks for your help.

Should I "restore" a new macbook pro retina from a time machine backup of old mackbook pro?

I'm considering buying a new Macbook Pro Retina. 15".
Now I'm using a 2007 2.4 GHz Core 2 Duo MBP 15" running Lion. It works fine most of the time. Occasionally an application will freeze and I need to force quit.
It seems like the most convenient option would be to restore the new machine from the last Time Machine backup of the old. The benefit is that I'd feel confident that all of my stuff is on the new machine. The downside is that maybe glitches that had developed in the current system over the ~5 years would be transferred over to the new machine.
Or I could make a fresh start with the new machine and invest the time needed to transfer over the iPhoto, iTunes libraries and Documents folder and reinstall all the third party applications. I have an external optical drive to use the installation disks where necessary. The benefit would seem to be that any glitches that had developed in the old system might be avoided. The downside is that this would take a very long time.
What's the recommened method of migrating from an old machine to a new one?

Instead of a restore from Time Machine, I would suggest that you use Setup Assitant that comes up the first time you start the new Mac.
Connect the TM drive to the new Mac before you power it up
Then when the new Mac asks if you wish to recover from an older Mac say yes
Then select from Time Machine
This will keep everything in the system for the new hardware and bring over everything else.
Allan

Issues with restoring a Time Machine backup onto new Macbook Pro Retina

I recently got a new Macbook Pro Retina and I've been trying to restore a Time Machine backup made today from my old Macbook Pro laptop. I didn't restore from the first start up (foolishly, seemingly) simply because of the trivial reason of wanting to see the system all clean and new.
I've tried the Migration Assistant but it gets stuck on "looking for source..", despite having the ex.HD plugged in and double checking the existance of the backup itself on the ex.HD.
I've also tried booting the laptop up in the 'restore' mode (cmd R) and restoring from there but it sends me in a constant loop of 'this backup was from a previous model of laptop' or something to that affect. It also doesn't display the recent backups at all, only displaying those from the beginning of this year for some reason. All backups are in the same place on the ex.HD so its not an issue with locating the backups.
Really stuck on this one! Would really appreciate some help!
Thanks a lot, and merry Christmas

Yes, you can restore to another machine if needs be.

New MacBook Pro retina 13" arrived - first impressions and questions!

My new MacBook Pro retina 13" arrived today, two weeks earlier than the promised delivery date. My version is the 2.6 GHz i5, 512 GB SSD and I maxed the RAM out to 16 GB, since there is no upgrade later. I also customized the keyboard, since I live in Japan but prefer the US keyboard.
I posted unpacking photos and initial comments to my blog: http://lerner.net/new-macbook-pro-arrived/
I want to talk about some of those points, and ask some more detailed questions here. I hope others find the questions useful.
1. The keyboard is extremely nice. I like it better than the Bluetooth keyboard I have for my iMac right now. It has a nice feel to it.
2. No dead pixels! As some of you might now from old messages, I get really paranoid about new Apple notebook computers. If I find even one dead pixel it gnaws at me and I call Apple and complain until they exchange it for a perfect screen. Well I’m happy to report that I went through thorough pixel tests in white, black, red, blue and green and all the pixels seem 100% perfect. Yay!
4. The speaker seems quite nice. I played some music, and it sounded very beautiful to me, with good volume. I know some reviews of the MacBook Pro criticize the speaker quality, but it sounds as good or better than any of the speakers I currently have. I was quite pleased with that.
5. The retina display is very beautiful of course. I don’t need to have it turned up anywhere near the maximum brightness. There is a very good illumination range.
6. Because of the SSD drive, start up is very quick. Also it makes no noise at all. And it’s very light. I’m glad I went for the 13 inch pro model. It was just a little bit more expensive, and just 200 g heavier. I can see this replacing my iMac with the external monitor I bought.
Some questions:
Q1. Do I need protection pads for the hand rest to prevent discoloration over time? My old MBP 17" would get black-blotchey after a while. Eventually I got the top case replaced under AppleCare and protected it with pads. That was the late 2006 model. Is the construction material the same? Will my nice metal body lose its metallic finish and show dark blotches over time without protection?
Q2. What are the best practices for battery use and sleep? My iMac is on all the time and only the display sleeps. I hear it's not best for the lifetime of the MacBook Pro to leave it connected all the time. Yet I need to run my daily CCC (Carbon Copy Clone) complete bootable backup, which runs at 3:30 am every day. So it seems I need to keep it plugged in all the time. Any suggestions here, regarding both battery charging and also turning it off vs putting it to sleep vs power nap vs leaving it running all the time like I do with my iMac?
Q3. Is the "put hard disk to sleep when possible" meaningful at all for SSD?
Q4. Is there a sleep indicator when the lid is closed? I didn't notice any.
Q5. I notice I can view my iMac's music and TV library and everything plays instantly. That’s just wireless right? Because I have sharing turned on on my iMac I suppose. It seems as fast as if it were on my MacBook Pro though.
Q6. A strategy question: I wonder if I should migrate from Time Machine and carry along years of garbage and wasted disk space, or just install and move things as needed. I'm tempted to do the latter and start afresh. Especially since a lot of stuff is in the cloud already: Evernote, Dropbox, etc. Initial installation of some apps, like Parallels Desktop and Office might take some time, but I bet I would save a huge amount of disk space. Yet the Migration tool which uses Time Machine is supposed to be good.
I guess that's it for now.
Thanks,
Doug

hands4 wrote:
Q6 (Migrate using Time Machine?)
If you don't want to automatically bring over everything, I would use CCC to clone the old system drive and then use that clone to drag the wanted files onto the new machine. I would treat that CCC clone as a read-only archive until you were sure there are no additional files you want to migrate.
I use a combination of CCC and Time Machine to backup my Mac. CCC provides the reliability of simplicity and quick booting should the internal drive fail. Time Machine's incremental backups have saved my bacon several times when a file "disapeared" or I saved a modificaton that I needed to reverse. However the complexity of Time Machine during full restores can be a problem. I have had Time Machine full restores fail at which time I was very happy I had a second backup to fall back on. It is prudent to maintain more than one backup.
I agree completely about using the combination of CCC and Time Machine and it sounds like you and I use it the exact same way, and for the exact same reason. I hae also had Time Machine full restores fail (particularly with Apple Mail) and was very glad to also have the CCC backup.
The only thing I'm concerned about is making sure I grab everything I need for particular applications. For example, I'm not quite sure what all needs to be copied over from CCC to the new computer for Office 2008, which I am still running. It might be easier in that case to re-install certain software.
Thanks,
Doug

How to use my time capsule on my new macbook pro retina (time machine error)

Hello all,
I've been using my old mac for a while with my time capsule, but recently I bought the new macbook pro retina and I wanted to use the time capsule as the backup disk on the new one. However, whenever I try to run the backup, a message appears "The backup disk image “/Volumes/Data/XXX’s MacBook.sparsebundle” is already in use."
I wanted to override the settings so that the new macbook will use the time capsule for its backup disk instead of the old one, as I will no longer be using it.
I was wondering if anyone had this problem before and if anyone know how I can solve it?
Thank you

You could delete the old backup from your old laptop? If you need to keep it then you need to rename that folder so that your new macbook can creatie its own file in the same name.
Regards,
Ryan

New MacBook Pro Retina can't find new Time Capsule.

I have a new MacBook Pro Retina, for which I am trying to set up a new Time Capsule. The Time Capsule is attached by Ethernet cable to my modem, and I have opened Airport Utility. The Time Capsule is continuously blinking amber, and Airport Utility says "No configured Airport base stations have been found." Has anyone else had this problem?

Thank you for your prompt reply. Yes, I am running OS 10.8.2.
MacBook Pro Retinas don't have an Ethernet port - should I use a USB one?
What does ML stand for?

Is there an easy way to sync an iPhone 5 to a new Macbook Pro Retina

Hi Guys,
Thanks in advance for helping me out, I think this question has been asked in various forms but I was hoping to be a bit more specific.
I've just got a new Macbook Pro Retina 13", which is awesome.
The first thing I want to do is sync up my iPhone 5, which im thinking is going to be a nightmare.
Im almost certain if I connect my iPhone ill be presented with the option to 'Erase and Sync'.
Basically, without transfering all my photos, music and apps to a hard-drive and then over onto this new MBP is there a way to sync up without effectively starting from scratch and spending hours with a big transfer?
Thanks again.

What do you want to sync? You can use it to just sync your music, movies, and tv shows if you want and don't want to have to erase your apps. You can do the same things just as quickly with iCloud and even more things such as contact syncing, calendar syncing, and more.
Learn more at:
http://www.apple.com/icloud/setup/
I hope I helped.
Austin

New Macbook Pro Retina - Keeps freezing...

Picked up the brand new Macbook Pro Retina on Tuesday. Great piece of kit, however I have found the system has frozen a couple of times now meaning I have to reboot by holding down the power key.
Any advice? Obviously not what I would expect from a £1250 laptop after two days...

Seriously Apple, you make us pay so much money for a "great" product, yet all we are faced with are issues. Please fix this, or a lot of Apple enthusiasts, will start leaving.
Post in the Product Feedback forum.
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other. Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.
I have had this brand new macbook pro retina 13" for about 4 days now
Did you read my Oct 25, 2013 7:24 PM response in this thread? Applies to you too!

New MacBook Pro (retina) eating up Storage

I synced my new Macbook Pro retina (with 124GB Flash Storage) with my old MacBook (from 2006, with added storage of up to 200GB). Before syncing I removed all photo's, videos, music etc, to make sure there was as much space as possible.
I had about 20GB of space on there, but through usage it has now gone down to 200mb, if there is a large looking file I delete it, but it keeps filling up again almost to the point where the computer is unusable.
I think it might be something today with my Outlook Database (I installed my Office 2011, and it took the info from my Entourage 2004.)
Does anyone know anything like this?
I think I might have to scrap my profile and start all over again.
Any help greatly welcomed.
Thanks.

You may be using IMAP, but it may be set to cache locally (I do this intentionally in Apple Mail so I can read IMAP emails when not connected to the Internet).
If it's doing that, you've probably got a huge email cache, including attachments, inside that Main Identity database. Unfortunately I don't know if the database can be compacted/optimized, but you might want to look into that possibility on the Microsoft support site.
Because I am not familiar with the inner workings of the user identity database, I do not know how it stores cached of documents from other Office apps like Word or PowerPoint, I'm only bringing that up as something you might want to research as well since 40GB seems to be a lot for just emails. I'm sure you're not the first to run into this.
(Edit) I just looked at mine. I use Word and Excel but not Entourage/Outlook. My Main Identity is about 30MB, if you want to use that as another data point. Not gigabytes...megabytes.

Brand new macbook pro retina - fan noise when running hola?

Hi everyone, I need some help here please!
I have a brand new macbook pro retina 13 - just bought in January this year - and have had no problems so far apart from the wifi dropping occassionally.
So I just downloaded hola unblocker for firefox but whenever I stream anything using it on netflix my fan starts whirring so loudly - it's never even made a noise before! and I can feel the base of the mac getting hotter. So I've closed hola/firefox and it stops after a minute or so. I've tried a few times again with the same problem.
I'm just using it to watch US netflix so probably not technically legal anyway.... but other friends manage it no bother - do mac's just know I'm doing something wrong? haha
Thanks for any advice.

Try running Activity Monitor (in the Utilities folder). Click the Energy button at the top and then stream a video. Watch the Energy Impact.
I suspect what you'll see is that your rMBP is doing a lot of work while you're streaming the video, and that makes it get hot. The fan struggles to dissipate the resulting heat in order to prevent damage and makes noise in the process.
It may also have a guilty conscience.

4GB memory on new MacBook Pro Retina 13 with 2.4GHz dual core i5 processor &128GB flash storage

Hello,
I'm completely new to the mac world but I'm fed up with pc's and all the insanity with processor problems, viruses, etc. I'm seriously looking at replacing my HP laptop with the new MacBook Pro Retina 13 with 2.4GHz dual core i5 processor, 4GB memory (RAM) & 128GB flash storage, OS X Mavericks (not sure which version). My concern is whether this will be reliably & consistantly fast & smooth both in desktop apps & internet use. I don't need it to do somersaults or anything too advanced. I would mostly be using Pages & spreadsheet apps & internet. It would double as my daughter's computer for cyber school so it's crucial that it runs quickly & efficiently. If she can't complete everything on time or log in to her online sessions because of a computer issue we'll be up a creek without a paddle since this particular cyber school's tech department is still working off of pc's running Windows XP. My father, thus far a pc user, thought I should consider moving up to 8GB memory but I was hoping that with flash storage being faster, I would be able to avoid the extra $100 for the upgrade to 8GB. My biggest fear is finding myself as frustrated & angry as I am now with all of my pc's, ready to take a sledge hammer to them because they take forever to boot, launch apps, internet or do just about anything (that is if they're even fuctioning at all- not joking). Does anyone have any advice or input? Thanks!!
P.s. On Apple's site I found a refurbished late 2013 model of the MacBook Pro Retina 13 with all of the same specs as listed above (4GB, not 8GB), running OS X (doesn't say which one) but for a bit less than a brand new one. Is this the same model as what they're currently selling new in their store or did they just upgrade everything to match what is being offered in the current "new" model? I realize this may be a dumb question but I can't seem to find anything online indicated that Apple has released a model newer than what was released late last year (October 2013, I believe), except that the model released then came with SSD storage instead of flash.

No computer is fault free but Apple MBPs have a good track record. In those cases where problems do arise, Apple has the best support in the industry.
A MBP with 4 GB RAM with the SSD storage should be adequate for your needs.
lsmoondancer01 wrote:
P.s. On Apple's site I found a refurbished late 2013 model of the MacBook Pro Retina 13 with all of the same specs as listed above (4GB, not 8GB), running OS X (doesn't say which one) but for a bit less than a brand new one. Is this the same model as what they're currently selling new in their store or did they just upgrade everything to match what is being offered in the current "new" model?
The latest MBP models came out in October 2013, so it will be the same, with the same warranty and telephone support. The difference will be that the price will be less and it will be delivered in a plain white box.
I have purchased three MBPs from the refurbished section. I have never been able to detect any cosmetic differences and will go that route again.
Ciao.

HT1723 Recently I bought a MacBook Pro, the first time I entered a disc into the disc dive it wouldn't load up in Itunes - just kept freezing; and the disc drive made a lot of noise, how can I fix this?

Recently I bought a MacBook Pro, the first time I entered a disc into the disc dive it wouldn't load up in Itunes - just kept freezing; and the disc drive made a lot of noise, how can I fix this?
I've had my mac for less than a month and for the first time I put in a disc. I can hear a laser sort of noise as well as the disc flapping about or a motor sort of sound? Sounds really bad to me :/
Someone please help!

Sounds like a hardware issue.
Did you buy the system from Apple? If so how recent is recent? If it is new you have 14 days to return it, not sure what the situation is with refurb systems. If it is over 14 days you should still have warranty support make an appointment at an Apple Store or contact Apple support.
If you bought it from someone other then Apple you will need to contact them.
good luck
regards

New MacBook Pro Retina - first time start up won't move past page where Apple ID has been entered

Similar Messages

Maybe you are looking for