New MacBook Pro Unibody Jun 2011 - No Audio Device / No Output Device Installed. Please Help.

Dear All,
I have installed OSX Lion on the 20th July 2011 and the problem started with the audio device installed. Itunes wont even play and iDVD and you tube would work without audio. I have tried everything from system diagnostic re-booting back to original snow leopard on 10.6.7 including taking it for service. The audio works intermittently when I re-start my MacBook but eventually disappears back to square one. Until restarted again.
I am still under my 90 days from purchase date and the problem is I am no longer in London where I originally purchased the MacBook from - I moved to Delhi, India with my family and they don't have geniuses here only local service/ technicians who already tried fixing the problem.
Very disappointed after spending nearly £1,600.00 for this.
I don't want to go back to the local service centre for them to restart my MacBook to prove audio device is working.
Is there any other option for me like refund or replacement?
Many Thanks
Shah

Dear Lex,
Thank you for your advice above.
I have updated latest iTunes 10.4.1(10) 64 bit.
I have updated latest OSX Lion: 10.7.1 Build 11B26
Still the problem occurs. When laptop restarts the sound stays for 5-10 min before shutting down intermittently. In iTunes the music will not even run - other applications such as YouTube - it will run but no sound.
I have tried everything now and I am certain it must be a software connected issue I am experiencing only.
Please can you help.
Many Thanks

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    10/7/13 8:49:32 PM          com.apple.launchctl.Aqua[168]          org.thebends.iphonedisk.mobile_fs_util: Already loaded
    10/7/13 8:49:34 PM          com.apple.launchd[1]          (com.apple.xprotectupdater[31]) Exited with exit code: 252
    10/7/13 8:49:37 PM          com.apple.launchd.peruser.501[166]          (com.google.keystone.user.agent[210]) posix_spawn("/Users/ianking/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareU pdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/Goo gleSoftwareUpdateAgent", ...): No such file or directory
    10/7/13 8:49:37 PM          com.apple.launchd.peruser.501[166]          (com.google.keystone.user.agent[210]) Exited with exit code: 1
    10/7/13 8:49:37 PM          com.parallels.vm.prl_pcproxy[198]          QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
    10/7/13 8:49:37 PM          com.parallels.vm.prl_pcproxy[198]          QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
    10/7/13 8:49:38 PM          HippoConnectAgent[197]          Starting HippoConnectAgent...
    10/7/13 8:49:39 PM          HippoConnectAgent[197]          Server started on port 41660
    10/7/13 8:49:41 PM          com.apple.launchd.peruser.501[166]          (com.apple.Kerberos.renew.plist[191]) Exited with exit code: 1
    10/7/13 8:49:41 PM          HippoConnectAgent[197]          Bonjour Service Published: domain(local.) type(_HippoRemote._tcp.) name(ianking) port(41660)
    10/7/13 8:49:42 PM          org.thebends.iphonedisk.mobile_fs_util[195]          mobile_fs_util: Waiting for device connection
    10/7/13 8:49:43 PM          com.apple.launchd.peruser.501[166]          (com.apple.mrt.uiagent[190]) Exited with exit code: 255
    10/7/13 8:49:44 PM          1PasswordAgent[208]          Starting 1PasswordAgent 3.8.20 #31499 built Jul 17 2012 08:27:02
    10/7/13 8:49:45 PM          1PasswordAgent[208]          Trying to load Localizable.strings [English] from the main bundle
    10/7/13 8:49:46 PM          1PasswordAgent[208]          Cannot find English version, using English localization for Localizable.strings
    10/7/13 8:49:47 PM          com.divx.dms.agent[201]          Lauching DivX Media Server: "/Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer" with arguments: ()
    10/7/13 8:49:47 PM          SystemUIServer[171]                    MenuCracker 2.2 (/Library/Application Support/iStat local/extras/MenuCracker.menu)
              See http://sourceforge.net/projects/menucracker
              MenuCracker is now loaded. Ready to accept new menu extras.
    10/7/13 8:49:47 PM          SystemUIServer[171]          failed to instantiate and get the principal class of bundle: NSBundle </Library/Application Support/iStat local/extras/MenuCracker.menu> (loaded)
    10/7/13 8:49:49 PM          com.apple.launchd.peruser.501[166]          (0x1005000c0.mach_init.switchboard.sh) Failed to check-in!
    10/7/13 8:49:49 PM          FontAgent Activator[224]          I ::IDDLog::loadConfigFromPath() Load config from "/Library/Application Support/FontAgent Pro/FontAgent Activator.app/Contents/Resources/English.lproj/IDDLog.plist"
    10/7/13 8:49:49 PM          FontAgent Activator[224]          I ::IDDLog::loadLevelsFromArgumentLine(-IDDLog I -logFileVersion 5008)
    10/7/13 8:49:49 PM          FontAgent Activator[224]          I ::IDDLog::loadLevelsFromArgumentLine(IDDLog = "I"; logFileVersion = "5008"; )
    10/7/13 8:49:49 PM          FontAgent Activator[224]          E ::IDDLog::loadConfigFromPath() no path for key "logFile" will try key "logFile_FontAgent Activator"
    10/7/13 8:49:53 PM          1PasswordAgent[208]          reloadAllObjects
    10/7/13 8:49:53 PM          1PasswordAgent[208]          Database (AGHtmlDatabase:file://localhost/Users/ian/Dropbox/1Password.agilekeychain/) load time [Cache]: 0.607+0.001 (28 objects)
    10/7/13 8:49:58 PM          CobookHelper[227]          Launching Cobook: /Applications/Cobook.app/Contents/MacOS/Cobook
    10/7/13 8:50:01 PM          com.apple.WindowServer[120]          Mon Oct  7 20:50:01 ianking.local WindowServer[120] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    10/7/13 8:50:07 PM          SystemUIServer[171]          MenuCracker: Allowing "iStatMenusTemps".
    10/7/13 8:50:15 PM          SystemUIServer[171]          iStat Menus loading extra - sensors
    10/7/13 8:50:36 PM          com.apple.launchd.peruser.501[166]          (net.infinite-labs.SIMBLEnablerForSandboxedApps[209]) Job appears to have crashed: Abort trap
    10/7/13 8:50:42 PM          ReportCrash[221]          Saved crash report for SIMBL Enabler for Sandboxed Apps[209] version ??? (???) to /Users/ian/Library/Logs/DiagnosticReports/SIMBL Enabler for Sandboxed Apps_2013-10-07-205041_ianking.crash
    10/7/13 8:52:07 PM          1PasswordAgent[208]          Crypto operation failed: -4304
    10/7/13 8:53:36 PM          1PasswordAgent[208]          [HYBI] socketDidDisconnect: Error Domain=GCDAsyncSocketErrorDomain Code=7 UserInfo=0x1022235d0 "Socket closed by remote peer"
    10/7/13 8:53:36 PM          com.apple.launchd.peruser.501[166]          ([0x0-0x20020].org.mozilla.firefox[266]) Exited: Terminated
    10/7/13 8:53:44 PM          com.apple.RemoteUI[271]          CoreAnimation: rendering error 501
    10/7/13 8:53:59 PM          com.apple.RemoteUI[271]          HTTP2 Streaming Reads ON
    10/7/13 8:54:03 PM          1PasswordAgent[208]          Crypto operation failed: -4304
    10/7/13 8:57:51 PM          org.thebends.iphonedisk.mobile_fs_util[195]          mobile_fs_util: AMDeviceStartService failed
    10/7/13 8:57:51 PM          org.thebends.iphonedisk.mobile_fs_util[195]          mobile_fs_util: Device disconnected
    10/7/13 8:58:11 PM          org.thebends.iphonedisk.mobile_fs_util[195]          mobile_fs_util: Device disconnected
    10/7/13 9:01:11 PM          com.apple.launchd[1]          *** launchd[1] has started up. ***
    10/7/13 9:01:18 PM          com.apple.launchd[1]          (com.apple.instruments.server.mig) Unknown key: POSIXSpawnType
    10/7/13 9:01:18 PM          com.apple.launchd[1]          (com.apple.usbmuxd) Unknown key: POSIXSpawnType
    10/7/13 9:01:46 PM          com.synium.cleanappdaemon[56]          Mon Oct  7 21:01:46 ianking.local CleanApp Daemon[56] <Warning>: 3891612: (CGSLookupServerRootPort) Untrusted apps are not allowed to connect to or launch Window Server before login.
    10/7/13 9:01:46 PM          com.synium.cleanappdaemon[56]          Mon Oct  7 21:01:46 ianking.local CleanApp Daemon[56] <Error>: kCGErrorRangeCheck: On-demand launch of the Window Server is allowed for root user only.
    10/7/13 9:01:46 PM          com.synium.cleanappdaemon[56]          Mon Oct  7 21:01:46 ianking.local CleanApp Daemon[56] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    10/7/13 9:01:48 PM          com.synium.cleanappdaemon[56]          _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.
    10/7/13 9:01:53 PM          com.apple.launchd[1]          (com.apple.xprotectupdater[31]) Exited with exit code: 252
    10/7/13 9:01:55 PM          com.parallels.vm.prl_naptd[132]          QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
    10/7/13 9:01:55 PM          com.parallels.vm.prl_naptd[132]          QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
    10/7/13 9:01:55 PM          com.apple.launchctl.Aqua[170]          launchctl: Please convert the following to launchd: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist
    10/7/13 9:01:55 PM          com.apple.launchd.peruser.501[168]          (com.robohippo.HippoConnectAgent) Ignored this key: UserName
    10/7/13 9:01:55 PM          com.apple.launchd.peruser.501[168]          (com.robohippo.HippoConnectAgent) Ignored this key: GroupName
    10/7/13 9:01:55 PM          com.apple.launchd.peruser.501[168]          (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    10/7/13 9:01:55 PM          com.apple.launchctl.Aqua[170]          org.thebends.iphonedisk.mobile_fs_util: Already loaded
    10/7/13 9:01:59 PM          SystemUIServer[173]                    MenuCracker 2.2 (/Library/Application Support/iStat local/extras/MenuCracker.menu)
              See http://sourceforge.net/projects/menucracker
              MenuCracker is now loaded. Ready to accept new menu extras.
    10/7/13 9:01:59 PM          SystemUIServer[173]          failed to instantiate and get the principal class of bundle: NSBundle </Library/Application Support/iStat local/extras/MenuCracker.menu> (loaded)
    10/7/13 9:01:59 PM          SystemUIServer[173]          MenuCracker: Allowing "iStatMenusTemps".
    10/7/13 9:02:00 PM          com.apple.launchd.peruser.501[168]          (com.google.keystone.user.agent[214]) posix_spawn("/Users/ianking/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareU pdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/Goo gleSoftwareUpdateAgent", ...): No such file or directory
    10/7/13 9:02:00 PM          com.apple.launchd.peruser.501[168]          (com.google.keystone.user.agent[214]) Exited with exit code: 1
    10/7/13 9:02:00 PM          HippoConnectAgent[201]          Starting HippoConnectAgent...
    10/7/13 9:02:00 PM          com.divx.dms.agent[205]          Lauching DivX Media Server: "/Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer" with arguments: ()
    10/7/13 9:02:00 PM          com.parallels.vm.prl_pcproxy[202]          QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
    10/7/13 9:02:00 PM          com.parallels.vm.prl_pcproxy[202]          QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
    10/7/13 9:02:00 PM          org.thebends.iphonedisk.mobile_fs_util[199]          mobile_fs_util: Waiting for device connection
    10/7/13 9:02:00 PM          com.apple.launchd.peruser.501[168]          (com.apple.Kerberos.renew.plist[195]) Exited with exit code: 1
    10/7/13 9:02:00 PM          HippoConnectAgent[201]          Server started on port 41660
    10/7/13 9:02:01 PM          FontAgent Activator[228]          I ::IDDLog::loadConfigFromPath() Load config from "/Library/Application Support/FontAgent Pro/FontAgent Activator.app/Contents/Resources/English.lproj/IDDLog.plist"
    10/7/13 9:02:01 PM          FontAgent Activator[228]          I ::IDDLog::loadLevelsFromArgumentLine(-IDDLog I -logFileVersion 5008)
    10/7/13 9:02:01 PM          FontAgent Activator[228]          I ::IDDLog::loadLevelsFromArgumentLine(IDDLog = "I"; logFileVersion = "5008"; )
    10/7/13 9:02:01 PM          FontAgent Activator[228]          E ::IDDLog::loadConfigFromPath() no path for key "logFile" will try key "logFile_FontAgent Activator"
    10/7/13 9:02:01 PM          1PasswordAgent[212]          Starting 1PasswordAgent 3.8.20 #31499 built Jul 17 2012 08:27:02
    10/7/13 9:02:01 PM          1PasswordAgent[212]          Trying to load Localizable.strings [English] from the main bundle
    10/7/13 9:02:01 PM          1PasswordAgent[212]          Cannot find English version, using English localization for Localizable.strings
    10/7/13 9:02:01 PM          com.apple.launchd.peruser.501[168]          (com.apple.mrt.uiagent[194]) Exited with exit code: 255
    10/7/13 9:02:02 PM          com.apple.launchd.peruser.501[168]          (0x100502ce0.mach_init.switchboard.sh) Failed to check-in!
    10/7/13 9:02:03 PM          1PasswordAgent[212]          reloadAllObjects
    10/7/13 9:02:03 PM          1PasswordAgent[212]          Database (AGHtmlDatabase:file://localhost/Users/ian/Dropbox/1Password.agilekeychain/) load time [Cache]: 0.005+0.001 (28 objects)
    10/7/13 9:02:06 PM          HippoConnectAgent[201]          Bonjour Service Published: domain(local.) type(_HippoRemote._tcp.) name(ianking) port(41660)
    10/7/13 9:02:07 PM          SystemUIServer[173]          iStat Menus loading extra - sensors
    10/7/13 9:02:38 PM          com.apple.launchd.peruser.501[168]          (net.infinite-labs.SIMBLEnablerForSandboxedApps[213]) Job appears to have crashed: Abort trap
    10/7/13 9:02:43 PM          ReportCrash[227]          Saved crash report for SIMBL Enabler for Sandboxed Apps[213] version ??? (???) to /Users/ian/Library/Logs/DiagnosticReports/SIMBL Enabler for Sandboxed Apps_2013-10-07-210240_ianking.crash
    10/7/13 9:03:05 PM          SIMBL Agent[200]          warning: failed to get scripting definition from /Applications/Utilities/Console.app; it may not be scriptable.
    10/7/13 9:03:18 PM          com.apple.WindowServer[120]          Mon Oct  7 21:03:18 ianking.local WindowServer[120] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    10/7/13 9:03:05 PM          SIMBL Agent[200]          warning: failed to get scripting definition from /Applications/Utilities/Console.app; it may not be scriptable.
    10/7/13 9:03:18 PM          com.apple.WindowServer[120]          Mon Oct  7 21:03:18 ianking.local WindowServer[120] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

    You have too many non-Apple system modifiers--it's hard to tell you where to start. So we can get a clear view of what is installed, please download Etrecheck here:
    http://www.etresoft.com/etrecheck
    It is safe, and developed by a contributor here in order to easily display your system config in Apple Discussions. Run it and copy/paste the results here. Then we can start the rather long task of getting you shed of software that is trashing your Mac.

  • Macbook Pro 13 Early 2011 (8.1 , i7 2.7 , 4GB Ram) FREEZEING HELP PLEASE !

    My macbook pro keeps freezing . PLEASE READ and HELP if you can !
    The Problem started before 6 months and still no fix or any clue why it happens
    i mostly using my mac to play music with program called Traktor
    first time it happened it was after updating to Os X Lion (all versions have this issue 10.7.**)
    (only used leopard for 5 days then i bought Lion)
    then updating to Os X Mountain Lion currently 10.8.2 still freezeing
    i called apple support they told me its a software issue and gave me some advices
    fixed permission , deleted startup items , updated traktor to latest version , updated all drivers and mac to latest still problem
    clean install leopard then lion still problem
    resseting SMC still problem
    updating to Mountain Lion still problem
    i also run apple hardware test all pass
    the cpu temperatures are around 65c to 70c when it happens
    hard disk has 220 GB free of 500 GB
    (also sometimes it doesnt boot its stuck on apple logo but its moving after i close it and open again from the switch
    it opens , the first time it was after updating to Mountain Lion)
    any help whould be very appreciated !!!!
    ADDITIONAL INFO :
    (installed software , Traktor Scratch Pro 2.6 , JDownloader , Mediainfo , VLC media player , Firefox , Skype , The Unarchiver , uTorrent , Flash Player
    Java for Os X latest update , drivers for traktor and allen & heath hardware latest versions everything else is apple's software)

    bump up any help ?
    EtreCheck results (on exatly how the freeze happens configuration )
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.7 GHz Intel Core i7 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
              OS X 10.8.3 (12D78) - Uptime: 0 days 17:17
    Disk Information:
              Seagate ST95005620AS disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macindosh HD (disk0s2) /: 499.25 GB (482.57 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Ploytec GmbH Allen&Heath Xone:4D
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Intenso External USB 3.0 1 TB
                        disk1s1 (disk1s1) <not mounted>: 209.7 MB
                        MUSIC (disk1s2) /Volumes/MUSIC: 800.2 GB (440.52 GB free)
                        BACKUP (disk1s3) /Volumes/BACKUP: 189.66 GB (189.36 GB free)
                        Mac OS X Install ESD (disk1s4) /Volumes/Mac OS X Install ESD: 9.87 GB (373 MB free)
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.ploytec.xone4d.usb          Version: 2.2.3
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
    Launch Agents:
    User Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Login Items:
              iTunesHelper
              NIHardwareAgent
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              JavaAppletPlugin.plugin
              QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Top Processes by CPU:
                  20%          Traktor
                   6%          WindowServer
                   2%          MIDIServer
                   2%          WebProcess
                   1%          EtreCheck
                   0%          mds
                   0%          PluginProcess
                   0%          loginwindow
                   0%          mdworker
                   0%          SystemUIServer
    Top Processes by Memory:
              541 MB             WebProcess
              381 MB             Traktor
              221 MB             Safari
              98 MB              mds
              86 MB              WindowServer
              49 MB              Finder
              37 MB              PluginProcess
              33 MB              Dock
              29 MB              SystemUIServer
              29 MB              loginwindow
    Virtual Memory Statistics
              16 MB              Free RAM
              1.56 GB            Active RAM
              1.54 GB            Inactive RAM
              898 MB             Wired RAM
              339 MB             Page-ins
              0 B                Page-outs
    Message was edited by: Thanasis Kom

  • My macbook pro won't connect to the internet. Tried everything? Please help ...

    Although both Airport and ethermet connection seem to be fine (green indication in network diagmostics) and all other computers in the house will connect to the net just fine, my macbook pro will not. I have reset the router several times, restarted the macbook, tried to remove airport, I have run all diagnositics, created new networks etc etc. 
    What happens is that during network diagmostics, airport and wifi settings appear green, while network turns yellow and stays yellow.
    When i go into the advanced network settings menu under tcp/ip, there is an ipv4 address as well as a subnet mask address, but nothing after router:
    All other macs in the house (e.g. my girlfriend's nearly identical kmacbook pro) show up the router as 192.168.1.1
    My settings are in Norwegian, so I am translating what i read on the screen - please bear with me ...
    Thank you for all your help!!!

    Zyriab wrote:
    Really?!!! I'd always thought that MAC addresses were fixed and unique to each and every networkable device!
    They can be spoofed, for legitimate (virtualisation) as well as less than legitimate purposes
    <http://en.wikipedia.org/wiki/MAC_spoofing>
    <http://www.techrepublic.com/blog/security/how-to-spoof-a-mac-address/395>
    That doesn't mean MAC filtering is useless; it's just that it offers very little protection. It's like securing a door with a cheap spring lock -- it will stop some people.

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