New macbook pro, unsupported file error

Hi there,
I've just got my new Macbook Pro, have installed Aperture2 and performed a software update.
I get the 'unsupported file format' message when I import my RAW files. I can see the thumbnail, but no preview is rendered.
I have a Canon 5D MkII camera, for which the RAW update was released months ago, and works fine on my iMac.
The software update only listed the latest two cameras to receive RAW support, a Nikon and an Epsom, if that helps.
Thanks in advance - Chris

http://support.apple.com/downloads/DigitalCamera_Raw_Compatibility_Update_24
this is the update that contains the 5dm2 compatibility ...
http://support.apple.com/downloads/DigitalCamera_RAW_Compatibility_Update_25
this is the one that came out after ...

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