New MacBook's with 4GB of ram have audio distortion with Serato ScratchLIVE

The developer's over at Rane (the people who make the DJing software Scratch-LIVE) have decided not to fix the problem as they feel the ball is in Apple's court over how to fix it.
The audio begins to distort after a few hours and will go back to normal once you restart your computer. Only people who use 4GB of factory-installed RAM are experiencing this problem, but there are speculations as to whether it's a USB issue or a RAM issue or both.
My question to you good people is: Who do have to talk to around here to get this problem fixed?
Here's a link to just one of the threads concerning this issue:
http://www.scratchlive.net/forum/discussion/?discussion_id=105418

Try a Safe Boot to clear the dyld_shared_cache (dynamic loader cache)
SafeBoot  http://support.apple.com/kb/HT1564
Safe Boot, which automatically rebuilds this cache (among other things).

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