NEW MACMINI LEFT IN SLEEP MODE HAS TO BE RESTARTED 3 0R 4 TIMES A DAY

Help. I have a new macmini 2ghz intel with 2gb memory. Quite often when I return to it after an hour or so of sleep mode, I get a message on the screen advising I must shut down by turning off and restarting. There are no non apple items connected and no additional software. The problem is becoming more and more frequent. Also where on earth is the web page to be able to contact Apple re this?

The different languages does indeed mean these are, as suspected, Kernel Panics. A not uncommon cause is incompatible or incorrect printer drivers, so if you are interested in troubleshooting rather than simply have Apple, or your vendor if not Apple directly, deal with the problem (which would be my choice given your rights), I would remove all traces of the HP driver(s) and software and disconnect that device, then test the system out. Additionally, if the system came from a vendor other than Apple directly, it is likely they added the RAM themselves, in which case that could remain the problem since not all RAM is equal.
If this were my system (I don't have an Apple store anywhere near my location to provide that means to have a faulty system checked out) I would be curious to find the cause of the problem rather than simply return the system. To that end, I'd reformat and reinstall MacOS using the supplied install disc, then test the system out at that stage to see if it was stable or not with nothing but MacOS and the supplied bundle of software. If the system ran without panics at that point, it would tell me the system is basically sound, and that the problem is in something I'd added afterwards. On the other hand, if at that point the panics continue, it would demonstrate a problem with the system as supplied, warranting it's return. Here that return would be directly to Apple by calling them. There, your rights are with the vendor who sold the system to you - if Apple, then call them to initiate return. If not Apple, then contact the vendor and tell them the system is faulty and you wish to return it. Your right under the law of England and Wales is to a replacement, a repair, or a refund - it being your choice, not the vendor's.

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    0xffffff800010bed0 : 0xffffff800023e75e
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    0xffffff800010bf50 : 0xffffff80002c7859
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    0xffffff800010bfd0 : 0xffffff80002d7bd2
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    0xffffff81d363bcf0 : 0xffffff7f80f26dee
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    0xffffff81d363bd30 : 0xffffff7f80f27f0f
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                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80822000
                dependency: com.apple.iokit.IO80211Family(411.1)[BF69D46E-3F5C-35C5-8167-9F872E3B20AA]@0xff ffff7f80e35000
                dependency: com.apple.iokit.IONetworkingFamily(2.0)[025587B0-DC55-3E39-A129-51843993A0AB]@0 xffffff7f80910000
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    com.apple.driver.AppleHWSensor    1.9.4d0
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AppleUpstreamUserClient    3.5.9
    com.apple.driver.AppleMCCSControl    1.0.26
    com.apple.driver.AppleHDA    2.1.3f7
    com.apple.driver.AppleMikeyDriver    2.1.3f7
    com.apple.driver.AudioAUUC    1.59
    com.apple.driver.AGPM    100.12.42
    com.apple.kext.ATIFramebuffer    7.1.4
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.driver.AudioIPCDriver    1.2.1
    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4
    com.apple.driver.AirPort.Atheros40    501.58.1
    com.apple.ATIRadeonX3000    7.1.4
    com.apple.driver.AppleLPC    1.5.3
    com.apple.driver.AppleBacklight    170.1.9
    com.apple.driver.AppleIntelHD3000Graphics    7.1.4
    com.apple.driver.AppleIRController    312
    com.apple.iokit.SCSITaskUserClient    3.0.1
    com.apple.driver.AppleUSBCardReader    3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.iokit.IOAHCIBlockStorage    2.0.1
    com.apple.driver.AppleUSBHub    4.5.0
    com.apple.driver.AppleEFINVRAM    1.5.0
    com.apple.driver.AppleFWOHCI    4.8.9
    com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2
    com.apple.driver.AppleAHCIPort    2.2.0
    com.apple.driver.AppleUSBEHCI    4.5.5
    com.apple.driver.AppleACPIButtons    1.4
    com.apple.driver.AppleRTC    1.4
    com.apple.driver.AppleHPET    1.6
    com.apple.driver.AppleSMBIOS    1.7
    com.apple.driver.AppleACPIEC    1.4
    com.apple.driver.AppleAPIC    1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient    167.1.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1
    com.apple.driver.AppleIntelCPUPowerManagement    167.1.0
    com.apple.security.SecureRemotePassword    1.0
    com.apple.driver.AppleUSBHIDMouse    170.4
    com.apple.kext.triggers    1.0
    com.apple.driver.DspFuncLib    2.1.3f7
    com.apple.driver.AppleAVBAudio    1.0.0d11
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.iokit.IOSurface    80.0
    com.apple.iokit.IOBluetoothSerialManager    4.0.1f4
    com.apple.iokit.IOSerialFamily    10.0.5
    com.apple.iokit.IOAVBFamily    1.0.0d22
    com.apple.iokit.IOFireWireIP    2.2.4
    com.apple.driver.AppleHDAController    2.1.3f7
    com.apple.iokit.IOHDAFamily    2.1.3f7
    com.apple.iokit.IOAudioFamily    1.8.3fc11
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.ApplePolicyControl    3.0.16
    com.apple.driver.AppleSMC    3.1.1d8
    com.apple.driver.IOPlatformPluginFamily    4.7.5d4
    com.apple.iokit.IO80211Family    411.1
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.AppleGraphicsControl    3.0.16
    com.apple.driver.AppleBacklightExpert    1.0.3
    com.apple.driver.AppleThunderboltEDMSink    1.1.3
    com.apple.driver.AppleThunderboltEDMSource    1.1.3
    com.apple.kext.ATI6000Controller    7.1.4
    com.apple.kext.ATISupport    7.1.4
    com.apple.iokit.IONDRVSupport    2.3.2
    com.apple.driver.AppleIntelSNBGraphicsFB    7.1.4
    com.apple.iokit.IOGraphicsFamily    2.3.2
    com.apple.driver.AppleHIDMouse    170.4
    com.apple.driver.AppleUSBHIDKeyboard    152.3
    com.apple.driver.AppleHIDKeyboard    152.3
    com.apple.driver.AppleThunderboltDPOutAdapter    1.5.8
    com.apple.driver.AppleThunderboltDPInAdapter    1.5.8
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.8
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.1f4
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.1f4
    com.apple.iokit.IOBluetoothFamily    4.0.1f4
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.1
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.7
    com.apple.iokit.IOCDStorageFamily    1.7
    com.apple.iokit.IOUSBHIDDriver    4.4.5
    com.apple.iokit.IOAHCISerialATAPI    2.0.1
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.1
    com.apple.iokit.IOUSBMassStorageClass    3.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.1
    com.apple.driver.AppleUSBMergeNub    4.5.3
    com.apple.driver.AppleUSBComposite    3.9.0
    com.apple.driver.XsanFilter    403
    com.apple.driver.AppleThunderboltNHI    1.3.2
    com.apple.iokit.IOThunderboltFamily    1.7.4
    com.apple.iokit.IOUSBUserClient    4.5.3
    com.apple.iokit.IOFireWireFamily    4.4.5
    com.apple.iokit.IOEthernetAVBController    1.0.0d5
    com.apple.iokit.IONetworkingFamily    2.0
    com.apple.iokit.IOAHCIFamily    2.0.7
    com.apple.driver.AppleEFIRuntime    1.5.0
    com.apple.iokit.IOUSBFamily    4.5.5
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    165.3
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    331
    com.apple.iokit.IOStorageFamily    1.7
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.4
    com.apple.iokit.IOPCIFamily    2.6.7
    com.apple.iokit.IOACPIFamily    1.4
    Panic(CPU 2): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0
    RAX: 0xffffff802e9bc240, RBX: 0xffffff80008ba500, RCX: 0xffffff8025a99e80, RDX: 0x0000cc6f00000000
    RSP: 0xffffff81c94bfe60, RBP: 0xffffff81c94bfe90, RSI: 0x0000cc6fdf2c6744, RDI: 0xffffff80008ba500
    R8:  0x000000001e0277e0, R9:  0x00000000000003d3, R10: 0xffffff80008baf70, R11: 0x00000000cccccccd
    R12: 0xffffff8025a99e80, R13: 0xffffff800022a400, R14: 0xffffff80008ba4c0, R15: 0xffffff80008ba500
    RFL: 0x0000000000000002, RIP: 0xffffff80002b3103, CS:  0x0000000000000008, SS:  0x0000000000000010
    Backtrace (CPU 2), Frame : Return Address
    0xffffff81c94bfce0 : 0xffffff80002c781c
    0xffffff81c94bfd10 : 0xffffff80002c2790
    0xffffff81c94bfd60 : 0xffffff80002d7d3f
    0xffffff81c94bfe90 : 0xffffff800022a5fa
    0xffffff81c94bfed0 : 0xffffff800023e75e
    0xffffff81c94bff20 : 0xffffff80002b1df2
    0xffffff81c94bff50 : 0xffffff80002c7859
    0xffffff81c94bff80 : 0xffffff80002c2790
    0xffffff81c94bffd0 : 0xffffff80002d7bd2
    0xffffff81f03fbe50 : 0xffffff7f80a788d0
    0xffffff81f03fbea0 : 0xffffff7f8095fcec
    0xffffff81f03fbf20 : 0xffffff7f8095ffef
    0xffffff81f03fbf40 : 0xffffff800063c091
    0xffffff81f03fbf70 : 0xffffff800023db2c
    0xffffff81f03fbfb0 : 0xffffff8000820057
          Kernel Extensions in backtrace:
             com.apple.iokit.IOUSBFamily(4.5.5)[4E51AA1E-079B-38B5-A56D-6F9D251FD7FF]@0xffff ff7f80942000->0xffffff7f80990fff
                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80822000
             com.apple.driver.AppleUSBEHCI(4.5.5)[CAA2352E-D136-3656-ADF9-6BB3A42C2188]@0xff ffff7f80a73000->0xffffff7f80a89fff
                dependency: com.apple.iokit.IOUSBFamily(4.5.5)[4E51AA1E-079B-38B5-A56D-6F9D251FD7FF]@0xffff ff7f80942000
                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80822000
    BSD process name corresponding to current thread: kernel_task
    panic(cpu 3 caller 0xffffff80002a794e): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x5, NMIPI acks: orig: 0x0, now: 0x2"@/SourceCache/xnu/xnu-1699.24.8/osfmk/x86_64/pmap.c:2225
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    0xffffff81d39ab160 : 0xffffff8000220702
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    0xffffff81d39ab250 : 0xffffff80002aa4e6
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    0xffffff81d39ab340 : 0xffffff8000273b0d
    0xffffff81d39ab430 : 0xffffff80002748aa
    0xffffff81d39ab460 : 0xffffff800026e7f2
    0xffffff81d39ab490 : 0xffffff80002261f2
    0xffffff81d39ab4b0 : 0xffffff80004e8f9a
    0xffffff81d39abb40 : 0xffffff80004e9a53
    0xffffff81d39abc00 : 0xffffff80003196d2
    0xffffff81d39abc70 : 0xffffff8000302ba3
    0xffffff81d39abd70 : 0xffffff8000302ee0
    0xffffff81d39abf50 : 0xffffff80005caa9b
    0xffffff81d39abfb0 : 0xffffff80002d8363
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    R12: 0xffffff80382556d0, R13: 0xffffff8037c0ab20, R14: 0x00000072dd40737f, R15: 0xffffff8037c0ab48
    RFL: 0x0000000000010046, RIP: 0xffffff80162365ba, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x00000000328c0456, Error code: 0x0000000000000002, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81e9ddb4c0 : 0xffffff8016222f69
    0xffffff81e9ddb540 : 0xffffff80162dc19e
    0xffffff81e9ddb710 : 0xffffff80162f3606
    0xffffff81e9ddb730 : 0xffffff80162365ba
    0xffffff81e9ddb8b0 : 0xffffff8016235d4c
    0xffffff81e9ddb8f0 : 0xffffff801622d17e
    0xffffff81e9ddb920 : 0xffffff8016684ba4
    0xffffff81e9ddb950 : 0xffffff80166ac8a2
    0xffffff81e9ddb980 : 0xffffff80166ad045
    0xffffff81e9ddb9b0 : 0xffffff7f977520eb
    0xffffff81e9ddb9e0 : 0xffffff7f97758839
    0xffffff81e9ddba10 : 0xffffff7f967f456a
    0xffffff81e9ddba90 : 0xffffff801640cb1c
    0xffffff81e9ddbae0 : 0xffffff80163fd7a0
    0xffffff81e9ddbb60 : 0xffffff8016400855
    0xffffff81e9ddbbb0 : 0xffffff8016406b5e
    0xffffff81e9ddbca0 : 0xffffff8016403627
    0xffffff81e9ddbd40 : 0xffffff8016405ffe
    0xffffff81e9ddbd90 : 0xffffff801658232f
    0xffffff81e9ddbdc0 : 0xffffff8016576a10
    0xffffff81e9ddbe70 : 0xffffff80163fa016
    0xffffff81e9ddbea0 : 0xffffff80163e46b3
    0xffffff81e9ddbed0 : 0xffffff80163dda6a
    0xffffff81e9ddbf40 : 0xffffff80163e4657
    0xffffff81e9ddbf50 : 0xffffff801663de23
    0xffffff81e9ddbfb0 : 0xffffff80162f3e06
         Kernel Extensions in backtrace:
            com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f967e8000->0xffffff7f9680cfff
            com.apple.iokit.IOAHCIBlockStorage(2.4)[DE2724CF-D751-3AFF-AF39-7DB381393835]@0 xffffff7f97750000->0xffffff7f97766fff
               dependency: com.apple.iokit.IOAHCIFamily(2.6.0)[EBAE52B6-A74C-39C9-8845-3F737C85DA9F]@0xfff fff7f9772a000
               dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f967e8000
    BSD process name corresponding to current thread: launchd
    Mac OS version:
    13B42
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000016000000
    Kernel text base: 0xffffff8016200000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
    System uptime in nanoseconds: 493338313436
    last loaded kext at 387251786855: com.apple.iokit.SCSITaskUserClient          3.6.0 (addr 0xffffff7f987ac000, size 36864)
    last unloaded kext at 189058295526: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f986b0000, size 8192)
    loaded kexts:
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.AppleUSBCDC          4.2.1b2
    com.apple.filesystems.msdosfs          1.9
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.5.3fc1
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.GeForce          8.1.8
    com.apple.driver.AppleMikeyDriver          2.5.3fc1
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleIntelHD5000Graphics          8.1.8
    com.apple.driver.AppleLPC          1.7.0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleIntelFramebufferAzul          8.1.8
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleHWAccess          1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleSDXC          1.4.0
    com.apple.driver.AirPort.Brcm4360          800.21.45
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBXHCI          650.4.3
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleBluetoothHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.5.3fc1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOAcceleratorFamily2          98.7.1
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.driver.AppleHDAController          2.5.3fc1
    com.apple.iokit.IOHDAFamily          2.5.3fc1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.4 GHz, 16 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    Thunderbolt Bus: iMac, Apple Inc., 23.10

    Tarkan, Sailagain, and kerbmac,
    "Exact same problem" seldom proves to be the issue here. Example: kerbmac has installed some Symantec product--they are poison to Macs.
    Each of you please start a new thread. It is terribly difficult to help more than one person per thread when complex issues are involved. It dilutes the help due the orignal poster, and "tag-ons" are often ignored by helpers here. Be sure to post your details in the new threads.
    This also is often better than posting crash logs, at least early in the process: Please download and install this free utility:
    http://www.etresoft.com/etrecheck
    It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.
    Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.
    Starting your own thread is the best way to get the targeted help you need. Thank you.

  • Never carry your MBP in sleep mode

    Little story to tell you.
    Yesterday I went to my brothers and decided to take my 2.8Ghz 15" MBP with me.
    Its in a speck case with a Moshi keypad cover. I slipped it into my Targa laptop case and off I went. What I didnt realise was I had left it in sleep mode.
    After being over my brothers for about 3 hours I grabbed the Targa case to get the MBP out... Wow it was really hot. I quickly unzipped it and the MBP in side was extremely hot with the fans running flat out. I reckon I could of fried an egg on it no joking. I mean the whole thing was very very hot and no response from it. The poor old Moshi cover was like melted plastic.
    Any way I popped it out the Speck case and put it on a cool surface. The flashing sleep light was off and all seemed dead apart from the fans howling.
    After about 2 mins I pressed the power button and up it came. It cooled very quickly and the fans soon stabilised back to normal. The battery was at 5% and was fully charged when I left home.
    All seems well now.
    My advise is to never travel with your MBP in sleep mode and also remember that a Moshi Keyboard skin stops the heat dissipating as does the Speck case.
    So you guys who are worried about a 100 degrees temperature, thats peanuts against how hot mine was.
    Carlo

    I don't agree with this advice. I routinely carry various Apple laptops in sleep mode, only shutting down/restarting every couple weeks. I go on long-distance trips this way, never shutting down during the trip itself.
    I'll tell you what the advice should really be: When you close the lid, wait until the sleep light begins to pulse. If it does not, you know that it has not successfully entered sleep and you need to find out why.
    Yes, there can be a problem with the pre-unibody MacBook Pros (I'm typing on a 2008 model right now) where the mechanical latch releases while the laptop is inside a case and it turns on and heats up in the enclosed space. To minimize the possibility of this happening, I have turned off the "lidwake" feature, which you can easily do as described here. If you do this, after opening the lid the Mac won't wake up until a key is pressed.
    The new unibody MacBook Pros are unlikely to pop open in a bag, because their spring loading works the other way, to keep the lid closed. You really have to yank them open.

  • Etch A Sketch Problem - failure to wake from sleep mode

    My iMac fails to recover from sleep mode.  I have only noticed the problem when it has been left in sleep mode overnight.  When I try to wake it, the last screen viewed appears.  The mouse moves the cursor, but a trail of dark grey is made as you move the cursor.  It operates much like an Etch A Sketch.  When the power button is pressed, the log-in screen appears.  After logging in, the iMac seems to operate properly.  This just started last week.  I haven't loaded any new programs.  Has anyone else experienced this problem?  What is the cause and a possible solution?

    Here's the article,  review the bottom of the article.
    http://support.apple.com/kb/TS4135?viewlocale=en_US
    It's most often caused by automatic logoff

  • My macbook is two and half year old, going to sleep mode randomly

    Having used this Macbook for almost two and half years, my machine has suddenly generated the problem of going to random sleep. It started as an infrequent thing, then it started happening on a regular basis, to the point that it became almost impossible to work with it. When the computer goes to sleep mode, it doesn't wake up with any key, it has to be woken up by pressing the power button lightly.
    Here are the steps I took:
    1. The normal thing I did was search Apple Forum and then reset SMC, PRam, then changed energy saving options, everything. Nothing worked.
    2. Ran the hardware test and no problems found.
    3. Ran the Macbook with all options: with just the battery, without the Magsafe connected, with Battery and Magsafe connected together, with battery removed and the computer running on Magsafe only. Random Sleep continues
    4. Thought must be a connection issue and ran to Apple Store in Kolkata, India, thinking that it could be a connection issue with the sleep-mode cable. Apple Store kept the Macbook for seven days, saying that they needed to check the machine, returned it on the seventh day saying that the machine was fine and charged me Indian Rupee 1,500/- (about $ 34). I came back home and the problem persists.
    (Here I would like to add that Apple Service in Kolkata *****, probably ***** all over India, simply because Apple is not a major player in this country. The service engineer at Apple Store was at a loss with my problem and after seven days could only say, "We have done our internal tests and found no problem with your Macbook." When I asked about the Sleep Mode sensor connection, he said, "That is working fine, we have checked that.")
    5. After coming back home, I faced the same problem, this time with lesser time gap. It would go off to sleep every one minute or so. I decided to set my computer on "never to sleep mode" in the enery saving option. Alas, that didn't help either.
    6. I redid the hardware check, only to find that my computer hasn't detected any hardware problem.
    7. Now, as a previous Windows user, I thought that the problem must have been with the OS. So, at the risk of losing all my files, I decided to reload the OS. (My original OS DVD was Leopard, but it was later upgraded to Snow Leopard by the vendor free of cost). I took backup in Time Machine, and backed up the documents in another Disk and reloaded the OS. All seemed fine so far, for about 10 minutes. I was now confident that finally I could solve the problem and was then planning to migrate my previous files to my newly loaded OS-X. Alas, I was wrong. Before I could connect the external HDD to my computer, my Macbook went back to its previous trick of falling asleep.
    I'll definitely take back my Macbook to Apple Care tomorrow, but with my experience here in Kolkata, don't know whether they would be able to solve anything. Last time I had to show them the posts in Apple Forum to prove that Random Sleep is a problem that happens to Macbook.
    PS: My Macbook is with aluminium body bought in January 2009. Out of warranty. My optical drive conked off long ago (after about 15 months or so after I bought the Macbook) and I live with an external drive.  

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and  Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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