New Macs not shipping with Snow Leopard?

I just bought 2 Mac Minis for media playback use; I ordered them on 9/9 and figured they'd come with Snow Leopard (the Apple Store has a "ships with Snow Leopard" banner at the upper right, even).
However, they both shipped with 10.5.6 installed, and a DVD in the box also with 10.5.6 - no sign of Snow Leopard.
Any ideas on what's the best way to get this remedied? Visit a store, or phone support? I just spent 10 minutes clicking around support.apple.com but it kept sending me in circles.

daviangel wrote:
Yes this is one of the many reasons Apple customer support is usually rated #1 because they will usually quickly resolve things like this.
Ha
I called support -- they did help me out, but it went like this
Me: Hi, I just ordered 2 Mac Minis, they said they'd come with Snow Leopard but when they arrived they had only Leopard
Support: do you have the Mac on right now?
Me: No, not now, but I do have serial numbers and order number
Support: Oh. Because a couple people have complained about that, and I was able to help them click on the Apple menu and say About This Mac and see that the version number was 10.6.
Me: Er, no, I'm not that [must... resist... urge... to... say... "clueless"...] ... hasty. I'm quite positive that the preinstalled version, and the only DVD in the box, was 10.5.6.
Support: Oh. I'm sorry. Well, have you heard about our up-to-date program? [http://www.apple.com/macosx/uptodate>
Me: Yes, but I'm not interested in paying $20 for stuff that was supposed to come with what I already ordered.
Support: It's not $20, it's $9.95.
Me: Right. And I need two of them. Sorry I was off by 10 cents, but I'm not interested in paying anything at all for this, actually.
Support: OK, let me look into this.
... long pause
Support: OK, and you've checked the entire box, and the version number, and it's not 10.6.
Me: Yup, quite carefully, a number of times now.
and then some more pauses, confirmations that I did check the installed versions, and apologies for the slip up, and they're sending me the upgrade.
So, in general, helpful, though this whole thing has been an extra set of hassles I wasn't expecting... Fight Club had it right, "the things you own end up owning you".

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Message was edited by: nuxxie

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