New MBP 15" Retina Crashes Daily, Locks-up and Distorts Text and Images.
Why is my new (2 weeks old) MBP Retina 15" crashing and locking-up about 3 to 6 times a day, even while using native programs like Safari? I have all software updates. Also, today the graphics card completely freaked out resulting in distorted text and images. This occured while in Safari. My hourly reboot did repair display distortions, but it occured again later in the day !
If you're within 14 days of taking delivery, exchange it or return it for a refund. Otherwise take it in for warranty service.
Similar Messages
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I've installed 10.8.1 on new MBP w/ retina display. Fully charged battery shows 8 hrs at 100% then drops to 7 hrs after only 1/2 hr of use. I was hoping that 10.8.1 would have fixed a obviously well publicized defect.
jemham wrote:
I've installed 10.8.1 on new MBP w/ retina display. Fully charged battery shows 8 hrs at 100% then drops to 7 hrs after only 1/2 hr of use. I was hoping that 10.8.1 would have fixed a obviously well publicized defect.
Sorry pal, not this time. The release notes for 10.8.1 do not discuss anything about battery issues. I do know Apple is aware of the problem thought and are working on a fix, hopefully in the forthcoming 10.8.2. -
I am debating buying a new MBP with Retina or a Macbook Air. I am looking for more info on wat people have been saying about lag in safari. Thanks!
Hey fredryan..did you end up getting the rMBP? I too am a little concerned about the screen performance while I wait for mine to ship. If you have gotten yours do you mind commenting on how Mountain Lion affected it? Is the lag still a big issue? Thanks!
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FaceTime problems on 3 brand new MBP 13 Retina, Apple has given in
Hi All,
After recieving 3 brand new machines (MBP13 Retina) in Dec 2013 and Jan 2014, Apple does not believe they can deliver a proper working brand new machine. They also won't look into the problem and hope i can accept this faulty machine.
Is that what Apple is turned into? A company that doesn't believe they can fix their own machines? Or do they not care anymore about their customers and their product?
The person I'm facetiming with cannot hear me when we talk at the same time. My (3 brand new, but all 3 faulty) machines will mute me, so the other party cannot hear me. It is back to the walky talky ages again, 'over'.
Since I'm a great believer of Apple, I cannot believe they won't fix this problem and just keep on selling and delivering brand new MBP 13 Retina machines that don't work.
Does nobody at the Apple company care anymore, is there no company pride?after a week of working on this problem the last straw was spending 3 hours being helped with this problem by 1mb.com after which time they asked me either to take out a years support at £129 or pay for help from a better qualified technician! As I only received my IPad last week I am going to send it back tomorrow. why doesn't Apple respond when it is obvious from all the discussions that there is a problem? Considering the price of the iPad I feel thoroughly disillusioned and cheated as well as frustrated by spending so many hours to no avail. this was not the only problem I've encountered but it is the one I've wasted most time trying to resolve./
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hi everyone!
is there a big differnce between the new macbook pro retina 13" 2,6 ghz and the 2,5 ghz?
or only the ghz?
many thanks
romainFlash Storage
2.5 GHz 128 GB Flash Storage
2.6 GHz 256 GB Flash Storage
http://store.apple.com/us/browse/home/shop_mac/family/macbook_pro -
Does my new mac pro retina come with antivirus. And, for how long
does my new mac pro retina come with antivirus? And, for how long?
Yes it does.
It's called OS X Lion - fully updated.
There are no known viruses for MAC OS.
Your current OS is your best protection
If however, you want to feel more secured, download ClamX AV and do a scan once a week to give you peace of mind.
Good luck -
Bluetooth Audio Streaming Bug on the new MBP with Retina Display?
Hi,
today i got my new MacBook Pro with Retina Display. I am using Monsters Clarity HD Model One as speakers for my computer and have the new Bluetooth-Module called "Streamcast". This Module is APT-X and AAC compatible and has a really great quality. Normally...
But with the new MBP i can only stream the Audio via SBT (AD2P) what is a much worse quality. On my old MacBook Pro 13" AAC and APT-X was working very well.
Is that already a known issue? What can i do in this case?
Thanks a lot,
Reneso return it for another one if its within the 14 day return policy. If not, bring it in for repair.
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Is it possible to install Lion on a new MBP (non-retina)?
From what I can conclude, there doesn't seem to be any way to install Lion on a brand new MBP with Mountain Lion pre-installed (purchased today). I have the Lion installer but only for a MacPro, so presumably that won't work. Has anyone found a way to do this?
While it's probably unlikely to work, if you can find someone with the same generation MBP that shipped with Lion you can have them install Lion to an empty external drive and you can try booting from that. You will need the specific version of Lion to these system that cannot be downloaded from the App Store and currently must be installed from an Internet Recovery. If you can boot then you should be able to clone that to your internal drive and be on your merry way.
There is a little crossover where systems that shipped with ML will in fact boot Lion depending on when they were actually manufactured. Hopefully yours is one of them. -
New MBP w/ Retina Display (base model). Upgrading to 16gb worth the added cost?
I plan to purchase the new MBP w/ RD (base model), but not sure if I should upgrade to 16gb of ram.
I know this is all based on the user, so here is some info to help with making suggestions:
In addition to basic computer use, I plan to do some semi-enthusiast level gaming and video editing via iMovie (no hardcore PS or FC Pro). When I say semi-ethusiast, I mean Diablo 3-type gaming.
Something tells me 8gb is more than enough to satisfy my needs, however, there is this side of me that's saying "UPGRADE!!"... I mean, 3rd gen i7 processor + SSD (from Samsung?) + latest nvidia GT 650M + 8gb DDR3L @1600mhz working in concert seems like a sweet combination to me...
I'm sure these Xgb vs. XXgb debate have been ongoing forever now, but if anyone can shed some additional light to help guide me into making the right purchase decision, I would greatly appreciate it.Only you can answer that question.
Myself however, i would go with the MAX on the RAM since it's not user upgradeable.
You might need it in the future, then again, you might not.
Rule of thumb, better safe than sorry....
Spend the extra $$$ for the extra RAM if i were in your shoes. -
New MacBook Pro retina 13" arrived - first impressions and questions!
My new MacBook Pro retina 13" arrived today, two weeks earlier than the promised delivery date. My version is the 2.6 GHz i5, 512 GB SSD and I maxed the RAM out to 16 GB, since there is no upgrade later. I also customized the keyboard, since I live in Japan but prefer the US keyboard.
I posted unpacking photos and initial comments to my blog: http://lerner.net/new-macbook-pro-arrived/
I want to talk about some of those points, and ask some more detailed questions here. I hope others find the questions useful.
1. The keyboard is extremely nice. I like it better than the Bluetooth keyboard I have for my iMac right now. It has a nice feel to it.
2. No dead pixels! As some of you might now from old messages, I get really paranoid about new Apple notebook computers. If I find even one dead pixel it gnaws at me and I call Apple and complain until they exchange it for a perfect screen. Well I’m happy to report that I went through thorough pixel tests in white, black, red, blue and green and all the pixels seem 100% perfect. Yay!
4. The speaker seems quite nice. I played some music, and it sounded very beautiful to me, with good volume. I know some reviews of the MacBook Pro criticize the speaker quality, but it sounds as good or better than any of the speakers I currently have. I was quite pleased with that.
5. The retina display is very beautiful of course. I don’t need to have it turned up anywhere near the maximum brightness. There is a very good illumination range.
6. Because of the SSD drive, start up is very quick. Also it makes no noise at all. And it’s very light. I’m glad I went for the 13 inch pro model. It was just a little bit more expensive, and just 200 g heavier. I can see this replacing my iMac with the external monitor I bought.
Some questions:
Q1. Do I need protection pads for the hand rest to prevent discoloration over time? My old MBP 17" would get black-blotchey after a while. Eventually I got the top case replaced under AppleCare and protected it with pads. That was the late 2006 model. Is the construction material the same? Will my nice metal body lose its metallic finish and show dark blotches over time without protection?
Q2. What are the best practices for battery use and sleep? My iMac is on all the time and only the display sleeps. I hear it's not best for the lifetime of the MacBook Pro to leave it connected all the time. Yet I need to run my daily CCC (Carbon Copy Clone) complete bootable backup, which runs at 3:30 am every day. So it seems I need to keep it plugged in all the time. Any suggestions here, regarding both battery charging and also turning it off vs putting it to sleep vs power nap vs leaving it running all the time like I do with my iMac?
Q3. Is the "put hard disk to sleep when possible" meaningful at all for SSD?
Q4. Is there a sleep indicator when the lid is closed? I didn't notice any.
Q5. I notice I can view my iMac's music and TV library and everything plays instantly. That’s just wireless right? Because I have sharing turned on on my iMac I suppose. It seems as fast as if it were on my MacBook Pro though.
Q6. A strategy question: I wonder if I should migrate from Time Machine and carry along years of garbage and wasted disk space, or just install and move things as needed. I'm tempted to do the latter and start afresh. Especially since a lot of stuff is in the cloud already: Evernote, Dropbox, etc. Initial installation of some apps, like Parallels Desktop and Office might take some time, but I bet I would save a huge amount of disk space. Yet the Migration tool which uses Time Machine is supposed to be good.
I guess that's it for now.
Thanks,
Doughands4 wrote:
Q6 (Migrate using Time Machine?)
If you don't want to automatically bring over everything, I would use CCC to clone the old system drive and then use that clone to drag the wanted files onto the new machine. I would treat that CCC clone as a read-only archive until you were sure there are no additional files you want to migrate.
I use a combination of CCC and Time Machine to backup my Mac. CCC provides the reliability of simplicity and quick booting should the internal drive fail. Time Machine's incremental backups have saved my bacon several times when a file "disapeared" or I saved a modificaton that I needed to reverse. However the complexity of Time Machine during full restores can be a problem. I have had Time Machine full restores fail at which time I was very happy I had a second backup to fall back on. It is prudent to maintain more than one backup.
I agree completely about using the combination of CCC and Time Machine and it sounds like you and I use it the exact same way, and for the exact same reason. I hae also had Time Machine full restores fail (particularly with Apple Mail) and was very glad to also have the CCC backup.
The only thing I'm concerned about is making sure I grab everything I need for particular applications. For example, I'm not quite sure what all needs to be copied over from CCC to the new computer for Office 2008, which I am still running. It might be easier in that case to re-install certain software.
Thanks,
Doug -
Macbook Pro Retina crashing when running Safari and iTunes since Mavericks
Hello everyone. I am starting a new thread even though there seem to be a lot of various crash reports. I have noticed several entire system crashes (never, ever happened on my mac before until I updated to Mavericks) when using iTunes and Safari at the same time. The entire computer crashes and/or freezes up - no keyboard or mousepad response, and no crash report, only option to manually restart by holding down power button. I include an etrecheck report below fyi, but cannot seem to locate anything myself. I do not use external montiors or any other open apps or extensions. OI have put this under Mavericks because this problem (as well as others I have had to fix) has only begun since updating the OS. Apple tells me that I just have to be patient for the other software to catch up to Mavericks - but this is Apple's software! Any ideas? Many, many thanks, and Merry christmas.
Hardware Information:
MacBook Pro (Retina, Mid 2012)
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 0:0:59
Disk Information:
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (142.94 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.oracle.java.Helper-Tool.plist
Launch Agents:
[loaded] com.divx.dms.agent.plist
[loaded] com.divx.update.agent.plist
[loaded] com.oracle.java.Java-Updater.plist
User Launch Agents:
[loaded] com.divx.agent.postinstall.plist
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Java
Internet Plug-ins::
Google Earth Web Plug-in: Version: 5.2
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8
AmazonMP3DownloaderPlugin1016264: Version: Unknown
OfficeLiveBrowserPlugin: Version: 12.3.6
OVSHelper: Version: 1.1
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
DivXBrowserPlugin: Version: 2.2
AmazonMP3DownloaderPlugin101749: Version: Unknown
Flash Player: Version: 11.9.900.170 - SDK 10.6
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.10411.0 - SDK 10.6
Unity Web Player: Version: UnityPlayer version 2.5.5f1
JavaAppletPlugin: Version: Java 7 Update 45
User Internet Plug-ins::
AddLive: Version: AddLive 2.1.6.1
Bad Fonts:
None
Old applications:
Keynote: Version: 5.3 - SDK 10.5
/Applications/iWork '09/Keynote.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Pages: Version: 4.3 - SDK 10.5
/Applications/iWork '09/Pages.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO
Volumes being backed up:
Macintosh HD: Disk size: 232.96 GB Disk used: 99.84 GB
Destinations:
Iomega_HDD [Local] (Last used)
Total size: 465.64 GB
Total number of backups: 6
Oldest backup: 2012-10-15 22:22:44 +0000
Last backup: 2013-12-13 12:43:34 +0000
Size of backup disk: Adequate
Backup size 465.64 GB > (Disk used 99.84 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
6% mds_stores
3% WindowServer
2% mds
2% EtreCheck
0% Safari
Top Processes by Memory:
147 MB Dock
139 MB com.apple.IconServicesAgent
131 MB Safari
123 MB mds_stores
98 MB WindowServer
Virtual Memory Statistics:
5.18 GB Free RAM
1.64 GB Active RAM
305 MB Inactive RAM
901 MB Wired RAM
300 MB Page-ins
0 B Page-outsIf you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful. -
New MBP 17 inch Problems with Windows Vista, and BF 2142
Hello!
So I just have 2 little issues that bug the **** out of me. OSX runs flawless. I love it.. But I use Vista to run Battlefield 2142.
So my first issue is the microphone. If I go to close the lid of the MBP, I get feedback from the speakers, and microphone. Even though I have the microphone on mute for Vista, it doesn't mute the microphone all the way.
If I Hook up a headphone to the output jack I can close the lid since it disables the MBP speakers.. But all my tapping and grunting can be heard via the heaphones.
Does anyone know if there is a fix? Or why the **** Vista isn't muting the device properly?
Now my other issue is Battlefield 2142.
I can get it running only when I have a External monitor plugged into the MBP, and the Lid is closed.
If I try to run Battlefield 2142 without a external monitor, and using the Display of the MBP, it crashes.. I have tried a ton of different Resolutions, and it is always the same story each time.
If anyone else has had these issues, and has found a solution, please share.
Thank you!
P.S Oh, another thing. I have a Quad G5 that I run Logic Pro on. It came out right before the Intel Mac Pro machines. If I sold the G5, and and used this new Macbook Pro, would the Macbook Pro that I now have perform better than my older G5 in Logic Pro?found a fix. has to do with the ini file... just had to do more searching on google.
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Ipad crashing to lock screen and wanting to power off
I have ththe ipad retina display and recently the lock button on the top wouldnt work and it wouldnt power off. This wasnt too much of a problem.. but tonight it keeps crashing to the lock screen and asking me to power off every few seconds. I have done a restore and it hasnt helped.. any ideas?
Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
Hello,
I have a MBP 15" with retina display and 16GB of RAM.
I bought it end August/early september and it has worked great so far, really happy with it.
After encountering some people that have had theirs stolen, i figured it was a good idea to enter a firmware password so that people can't use external drives to boot up from.
I just rebooted holding the alt key, clicked utilities -> firmware password and I set myself a password. It is one word, starts with a capital letter and has 2 numbers incorporated in it.
I then immediately rebooted and held alt again to test it. I enter the exact same password (100% sure) and for some reason it just deletes the entered password when i click enter/the ok arrow and it does nothing.......
Please tell me this is a known MAC problem, I am 100% sure i'm not going mad, but this kind of problem is annoying me! I have a dualboot windows 7 partition that I would like to continue to use without working virtually from within MAC OS X.
Thanks, any ideas appreciated!
Best regards,
NickSigh i found it ....
Apple you could have mentioned that you enter it as QWERTY instead of AZERTY -_- My letters were coincidently all the same, however the numbers need shift pressed in the latter which they don't in the former.
Oh well, Back to enjoying my wonderful machine now
Bye and sorry for the unnecessary read! Hope it helps some with the same problem.
Greets -
New MBP 15 retina (mid 2014) freeze during initial setup - any issues?
Hi all - just picked up a new retina MBP 15 base model (integrated graphics / 256GB / 16 GB RAM). After turning it on for the first time and running the initial setup the computer froze on the diagnostics and usage page (after I clicked continue). I had also setup an account and named the computer. After about 25 minutes of seeing a spinning beach ball, I held down the power button for a hard shut down. I turned it back on and it went through the initial setup process without issue (although I had to create a different user account since the previous one was recognized). The computer was pre-loaded with Yosemite and I immediately updated the software with the latest patch. Also, I noticed both user accounts I had made were stored, so I deleted the first one that I created during the failed setup.
Should this be a cause for concern? Everything seems to be working properly outside of the initial setup freeze. Have any other users experienced this? Also, I had thought the macbook would have had Mavericks on it and that a manual upgrade to Yosemite would have been required. Is this an issue with Yosemite? Apologies for several questions in one post.Hi there again.
I didn't had any of the problems you mentioned (45' minutes setup). We tried along with AppleCare to make a new partition to the hard disk in order to install OS in that one and boot the machine from it. It didn't help as the machine didn't let me to make a partition. Later on we swiped the hard disk and at the moment where you choose the hard disk to install OS, there wasn't any to choose. Returned the machine to the store I bought it and they sent it to the authorized service center where they told me that the machine just didn't have any OS installed.
I asked them why there isn't any hard disks available and they told that there was a problem to the file sector of the hard disk. They repaired it and they sent the machine back to me. Regarding why the machine came with Mavericks and not with Yosemite, I suppose that they had the machine in stock (knowing that Yosemite was released after the MBP mid-2014).
There are still some problems I don't like at all. Safari - opened pdf in browser - fully loaded, scrolling down...cracks.
I'm not happy at all. That was my first purchase on Apple's computers and I don't know if I will do it again.
By the way, I noticed the same performance in other computers as well. (click on "About this Mac", then click on "Overview, Displays, Storage" etc. There, I see cracks on graphics between the change to other tabs.)
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