New MBP won't mount some CD/DVDs; why?

When i insert certain CD/DVDs the optical drive clicks and buzzes three times before spitting the disk out again. Even the Leopard install disk that came in the box won't mount.
Strangely every type of blank media that i have tried works without any problems, as well as a select number of DVDs and CDs (the Remote Desktop install DVD and some music CDs work perfectly). I had no problems burning disks either.
Could this strange behavior be caused by minute differences in the size of the hole in the middle of the CD/DVD?
I don't live close to an Apple Store so i would like to try to solve this myself, as i am reasonably technically competent. Thanks in advance to anyone who can give me some advice

Got the same problem on y brand new 17". The optical drive doesn't mount most DVDs, including the System Installer DVDs included with the Mac. The disc gets pulled into the slot, but then the drive seems to have difficulties holding on to it. There is a constant rhythmic "seeking" sound (or sometimes a disturbig noise like a broken washing machine) and after about a minute, the disc gets ejected. Strangely, about 10% of the roughly 30 commercial DVDs I've tried are always accepted and being played without a problem. Those that won't mount reliably don't, but play perfectly fine in two other computers. Something's a bit loose here, it seems...

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Had a problem copying files, now MBP won't mount the external HD`

Hi
I thought to put this in the MBP forum but since I thik it may be the OS I decided to post here.
I have a newer MBP with OS 10.5, I have an external LaCie c0nnected via eSata to keep my firewire 400 port free. I mounted another external HD to the Firewire port and the computer recognized it and I started copyig some files from the LaCie to the other external. Both formatted HFS+ Files were QT files. Somewhere during the copy process things locked up. I had to force quit the copy process, then coldn't restart the computer so had to ue the boot button to turn it off. Now I can't connect anything to the FW port. The MBP won't mount the 2nd external HD so I can get those files copied. I brought up my FCE and connected the external monitor to the FW port but now that doesn't work either and it was working this morning.
I hope I didn't blow the FW400 port! Is there any way to 'clear it' in case it's still looking for that HD? I don't kow if I'm asking theright way cause I'm really new to MAC's. I tried the Disk Utility to verify the disk and got an OK message. What else can I try?
Thanks
Allen

Hi VK
Well I didn't blow the FW port. My video editing partner came over today to discuss a project we're working on together. He has FC Pro and I have FCE4. So I mentioned the problem to him cause it was his HD that wouldn't mount.
We had FCE open so I was showing him my external monitor fed via the FW port wasn't working either. He went to the View menu then to Video out and then to refresh video devices. BINGO! The external monitor started working. So it wasn't the FW port but apparently the FW was locked up or looking for the other HD. Now it's working. But I haven't tried connecting another external FW HD yet.
Thanks for your help
Allen

New MBP won't turn on unless it's on AC power

So, my new MBP won't power on unless it's plugged in. It had 80% charge left. The sleep/wake light was on, but the keyboard was unresponsive and the screen remained off. This happened out of the box, so I charged it, and thought that was it. This morning it did the same thing again. But NOW it seems to be working again. I'd hate for this to happen again, after I can return it. I've tried to replicate the problem but to no avail. Any ideas?
The wake on AC power is not an issue here.

I've had my Macbook for 2 months now. Yesterday VLC was whining that my CPU wasn't fast enough to run a video. Then about 1-2 houras after when I was opening a video in VLC it just froze. After wondering what happened a screen appeared telling me to restart computer and how to do it in 5 languages, the screen also had some color lines in it. OK so I shut it down and turned it back on.
Then it flashed blue screen for less than second and then the screen was all black. Fan was running and the led in front panel was on. Also it doesn't keep the umm..starting sound and doesn't respond when I press the keys (or at least num/capslock won't turn on). Now it just keeps doing that all the time I try turning it on.
I tried resetting PMU but didn't help. I don't have Tiger CD's here so I can't try starting it with them. I wonder what broke up, guess I'll have to take it to Apple authorized care.

New MBP won't play my DVD's

Just bought a new 13" MBP.
I want to watch my DVDs when I am on the road.
I live in England now, but recently lived in the US and have several hundred DVDs I purchased there.
I have also bought a bunch of DVDs here in the UK, the Tesco £3 made them attractive.
But the MBP says it will only let me change the Region Code 5 times and I have hundreds of DVDs and changing it depending on where I purchased it seems a little off.
How do I get my MBP to allow me to watch DVDs that I purchased legally when I lived in both countries.
It seems to me the only way to proceed is for me to illegally rip them and break the copy protection so I can watch movies that I own.
Very strange deal when you have to break the law in order to use something you purchased!!
Any other ideas would be gratefully received.
Thanks

I would expect that they could, anytime you have a major paradigm shift in market/technology you can always find some vested interest to argue the case.
We have been having them in the UK for several hundred years, the Petersfield riots when we moved to the Gregorian Calendar as it was understood it would shorten our lives, the Luddite Riots in the 18th (?) century when weaving moved from a cottage industry to a factory.
You can bet all those passionate people could put together an argument to defend the way things are.
The only difference now is that the very corporations that formed their industry are losing control and cannot work out how to move forward.
The Newspaper industry is dying in the US because Craig's List ate their lunch, time to evolve.
The copyright defences they are deploying today would have crippled their industry when they started their 'new technology' companies. Not so keen on an level playing field now they are established and the latest New Tech is rendering them obsolete.
We are watching their death rattle, just make sure you don't get bitten on their way out

Macbook Pro won't read SOME commercial DVD's

I found some people with similar issues, but no one with my exact problem, so I thought I would post it here.
I have a MacBook Pro that I got in November of 2007. Recently I noticed my drive stopped playing certain discs. I did some test and determined that it will play/write pretty much anything you throw at it except for some commercial DVD's. I actually brought it to the apple store and foolisly grabbed some dvd's at random, assuming that NONE would work. The one's I brought mounted just fine. Since I couldn't replicate the issue, I couldn't get much help. He said to try logging into a different user, I guess to determine if there was an issue with my Library. I tried that, it does the same thing regardless of the user.
Basically, some discs spin, and spin like the computer is struggling to read it, then it spits it out. Young Frankenstein and X-Men: The Last Stand, work fine. Children of Men doesn't (it used to work just fine).
I initially noticed the issue when trying to install the digital copies that came with my Back to the Future Trilogy boxed set. Back to the Future's digital copy disc mounts fine. The discs for Part II and Part III don't.
I doubt the drive is busted since so many discs work fine and it isn't ALL commercial discs that won't mount. Only some. My theory is that it's software related. Maybe something with reading certain encoding.
This is the second time I had this problem. The first time I read that verifying and repairing disc permissions would fix it, and it did....but now that doesn't do the trick.
It is consistent though. The same discs either work or don't work EVERY time. I thought maybe the lens needs cleaning. I read conflicting things about using lens cleaning discs in slot load drives so that's a last resort. But I imagine it wouldn't be so consistent if it was a dirty lens. Also, other players I've had with dirty lenses just skipped or had a disc read error of some sort. I don't get any errors. I also ran the Hardware Test on my OSX Install disc, which found no errors/issues. I wonder if it would have detected my drive as an error if it indeed was a hardware issue? Makes sense to me, but I'm not sure what the Hardware Test tests exactly, if the drive is included in that.
Any suggestions? I saw a thread from 2006 where someone suggested that deleting (Library/Preferences/com.apple.finder.plist) helped him, but I am really hesitant to delete an item from my Library. That just seems like asking for trouble and I'm not sure what my finder preferences have to do with my DVD's not mounting. Next I will probably try resetting my SMC. I'm not sure how that could help either, but it's a suggestions I've seen floating about and it's easy enough to do.
Here are some of my specs:
Macbook Pro, Intel Core2 Duo, 2.4 ghz
4gb Ram
Boot ROM Version:    MBP31.0070.B07
SMC Version (system):    1.16f11
MATSHITA DVD-R   UJ-857E:
Firmware Revision:    ZA0E
Interconnect:    ATAPI
Burn Support:    Yes (Apple Shipping Drive)
Cache:    2048 KB
Reads DVD:    Yes
CD-Write:    -R, -RW
DVD-Write:    -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies:    CD-TAO, CD-SAO, DVD-DAO
Media:    To show the available burn speeds, insert a disc and choose View > Refresh
Thanks. Sorry for the long and overly thurough post, but I thoguht that might help get me better help. Any input is greatly appreciated as it may save me the hour long trip back to the apple store.

I'm also having the same exact issues with some commercial DVDs and music CDs. It continues to read DVD-RWs but around two days ago it stopped reading commercially bought discs.
I've tested with brand new DVDs today (out of shrink wrap in pristine condition) all of which have the same region and have been tested on a DVD player, PS3, and another laptop without any glitches but only some of them played on my Macbook and the others would either spin for a bit and then ejected or it would read them as blank discs where the 'You inserted a blank DVD' message comes up.
I also tried testing older DVDs that used to play fine on my Macbook but only some of them mounted.
I then tried the following cleaning methods:
- Laser Lens Cleaner
- Compressed air
- Credit card with iPhone cleaning cloth
All of which failed to fix the problem so it's safe to assume this isn't a dust issue, the driver have also been very lightly used as I have only watched a handful of DVDs on it and written less than 10 DVD-RWs since I first purchased it in 2009.
My warranty has expired and replacing the drive would cost over $250 which I currently can't afford, therefore I plan to buy a cheaper external DVD burner but that is only a temporary workaround and I still hope for a solution other than replacing the driver.
Here's my info:
MacBook, Intel Core 2 Duo, 2 GHz
2 GB RAM
Boot ROM Version:    MB52.0088.B05
SMC Version (system):    1.38f5
MATSHITA DVD-R   UJ867A:
Firmware Revision:    KK08
Interconnect:    ATAPI
Burn Support:    Yes (Apple Shipping Drive)
Cache:    2048 KB
Reads DVD:    Yes
CD-Write:    -R, -RW
DVD-Write:    -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies:    CD-TAO, CD-SAO, DVD-DAO
Media:    Insert media and refresh to show available burn speeds

Still Have v. 10.4.11 but am configuring a new MBP and I need some advice..

hey-
I am replacing my 3 year-old MBP which never made it to the Leopard stage, because I was chicken. This one is going to be cleaned up and given to a family next door from a real poor area of Mexico and until they saw this had never seen a notebook. So I am excited about this.
anyway, I am configuring a new MBP together and I have a few questions that are probably pretty basic, but still questions. I should have thought of this before, but is getting a new MBP with Snow Leopard installed on the machine (and I was old by the support guy who helped me with the configuration since it will be used for a graduate school of architecture, planing, and preservation program too.
any feeling on jumping from 10.4.11 (which I guess is Tiger OS X) to Snow Leopard and totally bypassing Leopard? It sounds like Snow Leopard is pretty much a major "update" to Leopard, but that is probably wrong. (Just a side questions, what does the Operating System OS X mean and do all of the operating system have OS X or did it start at OS 1 and will keep going up?)
Is there a time when a person who wants to try and focus on school or other important things can pretty much be sure that a new OS has had sufficient time for the major bugs to be worked out and most likely can feel safer about making the purchase than if they had not waited and did not really care-thinking that Apple would get them fixed and the updates would fix the problems? I do not tend to think this way, but in this situation I am going out a bit from my usual "way" and living or should I saying hoping that this has happened and is true? Does that make sense? So, any feeling if SL has been out long enough now that Apple has had a chance to make sure it is doing well and has pretty much been integrated into the hardware and properly functioning of the notebook as a "single unit?"
thanks in advance for any feedback and I apologize if the wording was incorrect or I did not explain myself clear enough.

You should not find it hard to jump from using Tiger (Mac OS 10.4) directly to using Snow Leopard (Mac OS 10.6). Some things are a little different, including a few changes to system preferences & how the Finder handles changing views from one folder to the next, but it is fundamentally the same from a user interface standpoint. In fact, there are very few interface differences you would notice between using Leopard (Mac OS 10.5) & Snow Leopard.
What you will most likely notice the most when going from a 3 year old MBP to a new one is that its response is substantially quicker: startup is quicker, apps open faster, Finder tasks complete in less time, etc. This is due both to the more powerful CPU & other components in the new machine & to the new OS, which is more efficient than previous ones.
"Mac OS" is the generic name for Apple's proprietary operating system that runs Macintosh computers. There were versions 1 through 9 of this operating system, starting with the one developed by Apple for the first Mac that appeared in 1984, but the first version to get the "Mac OS" designator was Mac OS 8, released in 1997. It was followed by Mac OS 9, released in 1999. All of these versions can be considered decedents of the first one, with strong family resemblances both in their internal structures & graphic user interfaces. Mac OS X is much different internally, incorporating many components of the venerable UNIX operating system first developed in 1969 at AT&T's Bell lab, plus a graphic user interface update (named "Aqua") more suited to its greatly improved capabilities. It is not a "pure" UNIX variant but instead a synthesis of UNIX & Apple's old & current technologies.
Each major revision of Mac OS X has had a cat name & a "point number" like Cheetah for 10.0 or Tiger for 10.4. Each revision has brought new features to the OS as well as under-the-hood improvements. Unfortunately, these improvements come at a cost in terms of legacy support. Some applications require revisions to work with each new major version, as do some of the drivers for external hardware. Generally speaking, fairly current apps & hardware drivers have gotten or will get revised for Snow Leopard if needed, but there are no guarantees that all ever will.
There are also bugs in every major OS release from every OS maker. Generally, these are obscure, affect few users significantly, & are eliminated in updates released after the first major version, but even the updates can introduce new bugs. Snow Leopard appears to be more bug free than any prior Mac OS major release, but the possibility exists that some bug will affect you in some critical way.
That said, the chances of this are low, & you should not read too much into reports here of problems unless they are widespread & describe very closely the same problem. Keep in mind that there are already several million copies of Snow Leopard in use; any really widespread problems would result in tens of thousands of complaints & probably make the evening news as well.

Bought new MBP, but there is no cd/dvd in the box

Hi,
today I bought a new MBP 15", and there is no software cd/dvd inside of the box...
there were the small "hello" book, and a screeen clean pad, but no cd...
is this normal or just a mistake?
mfg Max

Even if I found this unpractical in many instances, e.g. in case of erase-and-install, Apple engineering say this is the future. You are entitled to Lion, which may be re-downloaded any time you wish, You may also copy it unto an external disc or flash drive, and use it from there.

New MBP won't let me access backups from MyPassport drive

I have a WD MyPassport external drive with an extensive amount of backup data on it. I recently bought a new MBP and while I can access general files on my disk I am not allowed to access my backups. There is a red icon that says I do not have permission, even though when I look at the drive info it says I have read/write permission. Can someone please advise how I might be able to regain access to my backups?
Thank you!

Turn Time Machine OFF temporarily in its preference pane. Leave the window open.
Navigate in the Finder to your backup disk, and then to the folder named "Backups.backupdb" at the top level of the volume. If you back up over a network, you'll first have to mount the "sparsebundle" file containing your backups by double-clicking it. Descend into the folder until you see the snapshots, which are represented by folders with a name that begins with the date of the snapshot. Find the one you want to restore from. There's a link named "Latest" representing the most recent snapshot. Use that one, if possible. Otherwise, you'll have to remember the date of the snapshot you choose.
Inside the snapshot folder is a folder hierarchy like the one on the source volume. Find one of the items you can't restore and select it. Open the Info dialog for the selected item. In the Sharing & Permissions section, you may see an entry in the access list that shows "Fetching…" in the Name column. If so, click the lock icon in the lower right corner of the dialog and authenticate. Then delete the "Fetching…" item from the access list. Give yourself read access if you don't already have it. Click the gear icon below the list and select Apply to enclosed items from the popup menu.
Now you should be able either to copy the item in the Finder or to restore it in the time-travel view. If you use the time-travel view, be sure to select the snapshot you just modified. If successful, repeat the operation with the other items you were unable to restore. You can select multiple items in the Finder and open a single Info dialog for all of them by pressing the key combination option-command-I.
When you're done, turn TM back ON and close its preference pane.

New MBP won't see Panasonic HVX

Hello,
I have a new MBP and a Panasonic HVX 200. When I try to connect the camera to the computer (with an adapter cable) the computer won't see the camera. It still comes up on my old iMac (via 400). Any thoughts on what the fix is?
Thanks.
Wolf

Wolfwill23: Sounds like a bad cable or adapter. If you're using the same 400->400 cable to connect the camera to the iMac, and adding a 400->800 adapter when connecting to the MBP, then the adapter is probably bad. If you're using a 400->400 cable with the iMac and a 400->800 cable with the MBP, then the latter cable is suspect.

Does new MBP still come with an OS DVD?

Just ordered a new MBP and am wondering if it comes with an OS DVD. reason I ask is that upon arrival I will partition the HD and wonder how I get the OS reinstaled. Like clone it, but with cloning the recovery partion will not clone.
Thanks

Since the Lion release, new Macs don't come with DVDs. Instead, they come with OS X Recovery, that allows you to reinstall OS X. See > http://support.apple.com/kb/HT4718
To start in OS X Recovery, hold Command and R keys while your Mac is starting. OS X will be downloaded from the Mac App Store each time you want to reinstall OS X. Apart from that, iLife apps are installed from the Mac App Store, and you can reinstall those applications free of charge.
Note that an application like Carbon Copy Cloner will also clone OS X Recovery to an external drive

New MBP won't print with Wifi HP All-in-one that it cam with from Apple

Hey, all just got a new MBP and the free HP all in one wireless printer.
After installing all the software and drivers I managed to bonjour it through our router or direct through USB.
Same on my iMAc
However, Wifi will hang for a few minutes , then start to print and then finish on the print queue but the page will be half printer etc.. With USB it prints straight away and complete pages.
Is this a bug in the drivers or what?
Thanks all,

iTunes, iPhoto, and Safari all use the same protocol for wireless device finding for shared items as the printer. Bonjour may be holding things up, if other items are attempting to share data over the network.

New HD won't mount?

I recently installed a Seagate 160GB hard drive but it won't mount. It is set as a slave and is recognized by the system profiler. How do I format/initialize this drive in disk utility?

Timmer, welcome, first go to Applications/Utilities/Disk Utility and double click the Disk Utility icon. Select the drive to be formatted in the left hand column of the Disk Utility window. Now select erase from the upper menu and click the Erase button below. Then select Partition from the upper menu, you can create as make as many partitions as you like or keep just the one, now name the HD. Then format the drive to Mac OS Extended (journaled) and click the Partition button below. Now select First Aid from the upper menu and run Verify and Repair, then repair Permissions. Now you should be able perform your installations. Repair Permissions again. Good Luck.
Joe
Power Mac G4 Gigabit Ethernet Mac OS X (10.3.9)
Power Mac G4 Gigabit Ethernet Mac OS X (10.3.9)

Brand new MBP won't software update

I just unpacked my new MBP 15", I have tried to update my OS and itunes and iphoto via "software update".
All I get is the software update window and the blue bar sticks at about a quarter and sits there forever until i click cancel.
I am using MAC OS X 10.7.2.
I am new to mac so am i doing something wrong.
thanks for your help.
simon

Csound1 wrote:
Shootist007 wrote:
simonav wrote:
Hi Carolyn thanks for your help, is 10.7.3 the latest software.
It is the latest point release of the Lion operating system. This does not contain any other softeware updates.
Check that the clock is set correctly. Check that your region (country) is set correctly. Reboot and try Software Update again.
I will disagree here, use the combo updater, in fact, always use the combo updater.
So the Combo updater updates all software also? itunes, iphoto Garage band and all other included software?
Funny I can't find that info anywhere on the Apple release notes for Combo updaters.

New 13" MBP won't mount or recognize external drives via FW 800

Hi all,
I have a brand new 13" MBP. I have two external 750GB Lacie drives that were formatted for MacOS on my previous 13" MacBook. I mounted these drives via USB on the older laptop.
Neither of these drives will mount on my new laptop via the FW 800 ports. I've tested two cables on both drives and nothing works. Also, neither of the drives appear via disk utility when using FW 800. The drives do however appear when using USB.
Is my FW 800 port faulty? Could it be something else? Thanks!

Hi,
I'm having a similar problem to you - my external drive is not recognised by my MacBook Pro when using FW800 but it is when using USB2.
Did you have any luck getting your firewire to work properly?

DVD drive won't mount store bought dvd(s)

Recently, I have been having problems getting my macbook pro to play store bought (brand new) dvds. The two dvds I have had problems with are Taxi Driver, and Cinderella III. I believe both are DL if that matters.
The drive basically keeps winding up and down and never mounts or plays the media. Both work fine in my stand alone dvd player.
any suggestions?

What exact MBP model do you have? My 2.16 Core 2 Duo began having trouble reading certain cds and dvds.
Long story short, it'll soon have trouble reading everything and you'll have to get it replaced.

New MBP won't mount some CD/DVDs; why?

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