New Message Icon - Can't find the messages! :)
Okay so I've had my BlackBerry Curve 8310 for a week now. Just been tooling around with it to learn how it works on my own. Today I was trying to register the BIS to log into my email account to create a filter to stop sending my Gmail Sent mail back to my phone (so annoying). Anyway, Tried registering as a new user via PC. I entered my PIN and IMEI and it told me that an account already existed for that PIN. I thought that was strange, I hadn't registered before? SO just out of curiousity I clicked on the 'forgot my password' link and had it sent to my phone. I see an icon saying I have a new messge however I cannot FIND the message. Thought I did something stupid or wrong so I clicked resend for the password and again I see now I have two and then three new messages (third time is supposed to be the charm right?) on the icon but can't find these messages! I looked in SMS/MMS folder, looked in Gmail and BlackBerry mail folders but still cannot locate these messages! Where the heck did they go??
BTW I finally registered with the BIS through my phone and was able to complete it there and then logged onto my PC and created the filter I wanted. So I'm cool with that. I just need to get that stupid new message icon off my phone. Dunno if it helps but when I get new emails, the number on the message icon increases, so it must be something to do with email..?
Please Help!
ss
trinityc_0925 wrote:
i actually tried that.. and it tells me that i have NO UNREAD MESSAGES but the icon is STILL there! help please!
Hi and Welcome to the Forums!
Try this:
Homescreen > Messages > > Search
Set as follows (may vary depending on your device OS level):
Search Type: Local
Name In: Any Address Field
Subject Message: <leave blank>
Include Encrypted Messages: Yes
Service: All Services
Folder: All Folders
Show: Unopened Only
Type: All
That should return to you all unopened messages from all message conduits.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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