New Mini is crashing

We purchaseed a new mini a few weeks ago and it keeps crashing.  The machine hums very loudly and freezes.  It is only used by my office staff for file sharing.  Any suggestions?

Open Activity Monitor, Show:>All Processes, sort on CPU%, see if anything using too much CPU% when this happens, click on Memory tab, do you have many Pageouts? Click on the Disk Usage tab, how much free space?
Open Console in Utilities & see if there are any clues or repeating messages when this happens.
Can you describe the hum?

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