New Nano 4Gb is not recognised by itunes but is by Windows XP

I previously had a iPod Mini which recently failed so I have purchased a 4Gb Nano this week
However when I connect it to my computer I can see it in explorer but not in iTunes (when I conect my girlfriends 2 Gb Nano to my computer it is recognised by both Windows and iTunes)
In addition when ever I plug it in Windows starts up autoplay
When I disconnect the Nano even safely the Nano resets itself and asks for the language I wish to use
Any ideas on how to fix this or is it time to return this. I have trie hard resets when connected and not connected

Hello,
Have you seen this article about it?
iPod doesn't appear in iTunes but does in Windows
I would suggest doing a restore on your iPod (this will format your iPod to this computer).
You won't be able to do that yet, since if you open up the iPod Updater, do you get a "iPod Service Error" or "can't mount iPod" (I presume you will get one of those messages)?
See this link:
iTunes/iPod Updater confuse iPod with network device, causing iPod to not mount or be recognized.
Overall, in this situation, I suggest assigning your iPod a different drive letter, then try restoring it:
Assigning your iPod a different drive letter (previous link)
I hope this helps!
-Kylene
If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!

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