New Nano - battery indicator faulty?

I just set up my new Nano and charged it overnight through my laptop's USB - it charged up fine and the battery icon showed up as a full green battery. It ran down over about 5 hours. When I connected back to the laptop the screen showed that the battery was recharging for about 5 minutes and then the battery icon showed up as "half green" indicating a partial charge. Within minutes the battery icon turned to gray and a note appears on the screen stating "No battery power." Is there something that has gone wrong with the battery? Is it possible that the USB connection never did charge the iPod and I was running on the stored power that came with the unit? I have already downloaded the Nano update on-line and tried resetting my unit.
Does anyone know of an actual help line that I can call for advice on this - I have scanned the on-line help modules and not found anything that addresses this problem. Does Apple provide real live customer service????

Dave- Exact same thing happened to me....my guess is that your Nano is fine, but you may not have enough juice coming out of all your laptop ports. Let me explain...
When I first got my nano, the battery was already nearly charged, but I decided to make sure it had a "full" charge just to make sure, so I connected it through my laptop's USB port (it indicated it was taking a charge for about 20 miuntes, then it showed the "fully charged" battery icon). It then played for a good 12 hours until I let it run out.
When I went to re-charge it through the same port, I noticed it was not properly charging (i.e., it didn't show me the "charging" icon), and even though it was plugged in for 5 hours, it only played about 5 minutes of play before it died. My guess was that the first time I was charging the Nano, it wasn't really charging it.....it was already fully charged at the factory. Instead it was simply taking just enough power to set off the Nano's "charging" battery icon. So then, when the battery was fully discharged, the USB port didn't actually have enough power to truly re-charge a fully depleted battery.
I'm saying this because when I charged it with the A/C adaptor (a third party product designed for the mini and the Nano) or through my home computer's "charged" USB port, it indicated it was "charging" right away. I also noticed that it only did this with the two front USB ports , but not the back (again, when I plugged it into a port that wasn't "charged", the battery icon wouldn't appear).
So my guess is to try using an a/c adaptor (which is good to have anyway, since you may not always be at a computer) or try testing out different ports on your PC to see which one carries a charge.

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