New Nano say it is full, but nothing in it

I tried to set up a new Nano (1GB) for friends today. This Nano was purchased for a 45+ individual who is physically and mentally handicapped. His parents are Wintel users (real novices though) and I offered to load his music via my computer (new MacBook - week before the bumps).
Everything seems to work fine BUT it will not take more than 40 mb of music as it shows 852 MB of other. There are only two folders for the Nano - music and Audiobooks - both are now empty but yet it will only take about 20 songs.
Anyone have any advise for this problem? I'd really like to get his music on for him as he loves music and it is a main enjoyment of his life. I tried to delete the audiobooks folder but that selection is not active.
I have a 32 year old son with Down Syndrome and I have to say his iPod Shuffle (we gave it to him when he won gold and bronze medals in the Special Olympics) has to be on of his most cherished possessions.
Thanks
Grandriver125

Try restoring the iPod on the PC (not on the Mac as you'll format it for the Mac and a PC can't natively read the Mac file system). This will erase the hard drive, reload the software and put it back to default settings. Once the restore is complete follow the on screen instructions and it should connect to iTunes and give you a prompt to automatically update the library onto the fresh installation: Restoring iPod to Factory Settings with iTunes 7
Restoring iPod to factory settings with iPod updater

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