New Netgear Router slowed broadband speed

Hi,
Was wondering if anyone had experienced this before- I decided to "upgrade" my router from my old BT home hub that has numerous cracks/wounds on it from bouncing off my floor over the years to a new Netgear N300 wireless router. I was able to install it ok and have checked all the connection settings incl for wireless use which seem to be correct and as recommended. I live a long way from exchange and my usual speed is **bleep** anyway (0.5mps) but with the new netgear router it can now take several minutes just to load a webpage (ie it is un-usable) and this was when it is directly connected to my computer. It would be intended to be used wirelessly but speeds where even worse when I tried it wirelessly. I am preparing to take it back to store but wondered if there was a reason for it as thankfully by old BT hub still works but it cant go on forever!!!

can you post any adsl stats from your netgear - used to be router status and then statistics at the bottom but may have chnaged in new netgear
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From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
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Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

New telephone extension = slower broadband?

Hello.
We're moving a home office to an outbuilding, and in doing so I've run cat-5 and also good quality telephone cable (conforms to British Telecom specification CW138) between the house and outbuilding for phone and network.Our BT Homehub 2 router will stay in the house connected to the main BT socket, and I've taken one of the ethernet feeds from the back of the router and sent it down the cat-5 to the outbuilding. So far so good but our broadband speed has dropped significantly since I've connected the telephone cable, plugged in the ethernet cable etc. Is the problem the long telephone extension cable (approx 40 meters)? As I say the router is not directly connected to that but I wonder if it's introducing some interferance on the telephone line. If that is the problem, what are my options?
Thanks
Phil

Hi
Yes, I guess I posted in the wrong section which is why the thread was moved. Sorry.
I don't think the cat-5 is the issue. The broadband is slow in the house (and also the new out building) as soon as the long telephone extension cable is connected (using the compliant telephone cable). I just wondered if by connecting the long extension cable I was actually introducing some noise into our home telephone 'network' which in turn is causing the slower broadband speed.
I'm just not sure what my other options are.
Thanks
Phil

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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Slow Broadband speed arggghh

Hi, I hope someone out there can give me some helpful advice please?
Had my BT BB since 2006 without any speed issues. Then starting a month ago my BT hub2 started to drop the line, and then reconnect 2-3x a day. Purchased a new Netgear router to replace it with and all was good.
Now a couple of line drops, but for the last 3 days have only been getting 1.5-1.8mb download speeds, from the ~6mb that I had been used to.
I have tried :
Using the test socket on the backplate
using another filter
Using the old hub
Wifi
Noise test 170702 option 2 = No noise at all
Still the same problem.
Any ideas or tips would be ace!
Thank you in advance.
Andy
From the diags page on the netgear :
ADSL Link
Downstream
Upstream
Link Rate
8128 Kbps
448 Kbps
Line Attenuation
20.0 dB
13.0 dB
Noise Margin
11.1 dB
29.0 dB
Solved!
Go to Solution.

Thank you for the reply.
I have run the btspeedtester diags :
Download speedachieved during the test was - 1.21 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Could anything have caused the drop due to the line disconnecting / reconnecting recently? and me rebooting the router to try and fix it?
Thanks. Andy

Time Capsule as router slows download speeds

Hello,
Over the past couple of months I have been having intermittent internet connection issues where my download speeds slow down from 50mbps+ (Comcast) to under 1mbps, per speedtest.net
I assumed it was a Comcast issue and contacted their support several times. They sent a technician over who had the line reset and that seemed to fix the problems, but a couple of days later it was back. Contacting support again, they had me test the speeds connected directly to the modem (Motorola Surfboard SB6141 DOCSIS 3.0). Connected directly to the modem via Ethernet, I reliably get 50mbps+ download speeds, but using my 4th Gen Time Capsule as a wifi router slows the speeds down to under 1mbps.
After doing research on these and other forums and finding people with a similar issue, I ran the gamut of potential solutions: changing DNS servers, changing wifi bands and channels (2.4 and 5ghz, all chanels tested), changing Time Capsule firmware versions (7.6.3, 7.6.1, and 7.6 are the only versions available for my 4th Gen TC).
I eventually tested with an ethernet cable plugged into the Time Capsule and have the same frustrating issue when directly connected to the router, which means the issue is with the Time Capsule functioning as a router but isn't WiFi specific.
Upload speeds are a consistent 10mbps+ wether I'm connected directly to the modem or using the Time Capsule as a router, even when download speeds are slowed to a crawl.
I purchased my Time Capsule 1 year and 2 months ago, so I no longer have AppleCare for this purchase. I am out of troubleshooting ideas and am on the cusp of purchasing a second wifi router if I can't find a way to resolve my issue.
Thanks for your help!

I can make a couple of suggestions..
You will need to install 5.6 utility on at least one computer.. if you don't have it available already.
1. Replace the ethernet patch cable from the modem to the TC.
2. What I want you to do is lock the speed of the TC WAN port to 100mbit full duplex.
This is only on the v5 utility.
Another method of doing the same thing is putting a small switch between the TC and the modem. Fast ethernet type would be best.. that will force the connection down to 100mbit.
You can also test with half duplex but that would indicate a major problem if it worked.
3. Make sure ipv6 is local link only.. there is no way to turn it off.
Having done those things.. I do note the TC lacks diagnostic and control tools in the firmware, to understand the issue. If those steps do not fix it is likely nothing will.
There is something fundamentally wrong in how the TC is handling routing.. maybe IPv6 getting in the way .. ?? Unfortunately there is simply not enough controls.
The fact that ethernet is affected in this way (though I would do the test with wireless off.. and ipv6 off in the computer as well).. there is little other choice but to get another router.
The TC can be relegated to bridged on the new router.. and still function fine for backup and wireless network for your local network.
If you have applecare on a computer it will still cover the TC.. but I think you may have issues proving the problem.. ie if you take it to apple it will work perfectly.. If you read this forum as I have done.. the SB61xx series modems seem to be a common factor. There is nothing wrong if you test to the modem from the computer but the SB Motorola modem and the TC are incompatible in some way.
I would like you to report the difference in gateway..
When you plug a computer directly to the modem..
Can you please do a copy and paste from Network preferences of the ip and gateway values.
ie this stuff.
Then I want you to get the same stuff out of the TC when it connects.
So we can compare the gateway (Router in applespeak) and if they are different.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 (now 6.2 if you updated) so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0

Incredibly Slow broadband Speed

Hi, I'm servering from a Incredibly Slow broadband Speed and can't nail the reason why.
The broadband for my street was down for a whole weekend although box said connection was ok - helpline was no help - just said try again tomorrow. Now we have internet but the speed is very very slow - speed test results are :
Download = 53 kps
acceptable range = 100-250 kps
DSL Connection Rate 486 Kps (Down-Stream), 712 kps(Up-Stream)
IP Profile for line = 135 kps
Upload = 541 Kps
Addition Hub Info:
Noise Margin (Down/Up) = 8.5 dB / 6.7 dB
Line Attenuation (Down/Up) = 63.8 dB / 35.8 dB
Output power (Down/Up) = 1.3 dBm / 1.1dBm
Prior to loss of service, my speeds although weren't great were about 1.2 Mps
I've tried all the suggestions like changing channels, filters etc and nothings change in my house since the degrading of service.
Can someone please help !
Best regards

I don't know if this will help, but I do notice that your output power is only 1.3dBm / 1.1dBm. can I ask you to look on the back of your home Hub and check to see if it is a Type A or Type B, this will be on the label in the bottom right corner. If it is a type B Hub then ring and ask for a Type A Hub as I have found that I get a better output power reading of around 16.0dBm. When I was sent out a relacement Hub when mine went wrong they sent out a Type B and my speed went very slow, so I put the original Type A Hub back on to see if it made a differance and my speed increased and my IP Profile went up. So if this is the case, ring up tech support and don't ask tell them that you wont a Type A replacement Hub. All the best in your efforts and don't forget that the more you insist the more you can achieve.

New Netgear Router and now I can't get a wireless connection for my K5400 printer.

I got a new Netgear Router and now I can't get a wireless connection on my Officejet Pro K5400 printer. Anyone know what I can do to fix this. Using Windows XP

On the printer: Setup > Network > Restore Defaults. From the same Network menu, run the Wireless Setup Wizard.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

AIrport Express and my new NETGEAR router

I have two airport expresses hooked into two stereos in my home that show up with a green light in airport utility. My new netgear router,NETGEAR dual band WNDR3700 is connected to my PC and my itunes are on my IMac. The airport connection from the Imac to the router is great. Fast internet. My iTunes are, however, not playing on the stereos with the airport expresses even though the green lights are on....is this a security thing....? The new router is great for the internet-faster than ever but I would really, once and for all, like to get the airport express thing working and stable. my old router kept losing signal so I am hopeful that this new stronger one will work better. I am guessing that since I have green lights I am almost there. Thanks for the help.

I'm having a similar issue. Have you figured anything out yet?

New Netgear router/Iphone3G

Installed new Netgear router. Connect to the internet via OSX 10.4.11. My 3G is showing wifi symbol, but every time I try to connect to Itunes/Youtube it reverts back to 3G. When I go to wifi settings it clearly states that I'm connected to my network. We have been using Belkin router up until now no probs. I'm lost. Any help please?

Your question doesn't seem to have anything to do with the AirPort Extreme base station (AEBS). I suggest that you post in the iPhone discussion area.

Slow broadband speed/connection dropping.

Hi, I discovered yesterday that my Hub was unable to connect to broadband, this was around 5pm, at around 7-8pm, the hub was then able to connect to broadband, but with painfully slow speeds, (under 1Mbps download). Connection ha not been any better today and regularly cuts out before reconnecting. Until around 5pm the broadband cut out completely, and did not reconnect. Much like yesterday's problem. It can't be a line fault without our house as the phone works fine, and the broadband was reaching 7Mbps downloads before Wednesday. It's as if BT have come out and downgraded the line. Infact, I'm writing this message using a BT Openzone hotspot from another router in my street, which is capable of 3Mbps download speeds, much faster than what my Hub is able to manage.
Obviously can't give ADSL stats as there is no connection to the Broadband.
Any ideas as to what the problem might be, and how to solve it?

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/wireless/hub3_wireless.html
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Another Slow Broadband Speed Post

Hi there, having read through a few of the posts on here regarding slow BB speeds, I hope I'm able to provide all the necessary info for some assistance in narrowing down the problem.
Having recently moved back into my parents house (temporarily) I instantly noticed the drop in speed from my previous house, depsite knowing that previously they had a faster connection. This slowness has been persistant over the last 3 weeks until I've finally arrived here.
Speedtest.net results:
Ping 33ms
Download Speed - 0.25mps
Upload Speed - 0.99mps
After this, I changed micro filters, plugged direct into the phone line, even changed the router to my own but still got persistantly similar results.
I've tried the BTSpeedtest which failed to get a result due potentially to slow line speed? or an error in the speedtest.
The BT Wholesale speedtest came back with:
Download Speed - 0.24mps
Upload Speed - 0.75
Ping - 41.25
The Homehub Line Stats:
Line state
Connected
Connection time
1 day, 21:00:35
Downstream
283 Kbps
Upstream
1,152 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 6.0 dB
Line attenuation (Down/Up)
41.0 dB / 22.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2940224 / 4294967265
CRC Errors (Down/Up)
154 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
55
I've also done the Quietline test, had quite a loud hum on the line but no distinctive crackling/noise.
I hope this is enough information to go off but let me know if I need to do anything else to help diagnose this issue before speaking with India!!
many thanks,
Terry

Connection time is <2days was that a manual reset? Have you had problems with the router dropping connection?
are you connected to test socket? Was quiet line test with cordless phone? If so should be dull hum. Have you tried a new filter?
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Slow broadband speed after exchange upgrade

Hi,
I wonder if anyone can help. My local exchange was 'upgraded' on 14th August, immediately following that my Broadband speed has halved and never recovered, I used to get approx 7Mbps connection speed with a 5.8 ~ 6.3 Mbps down load speed. SInce then and upto now I only get a connection speed of approx 3.3Mbps with a download speed of around 2.8Mbps.
Since we have BT Vision this is now close to the limit of what it requires to work for on demand content.
I have spoken to BT Technical on a number of occasions. At first they told me it was my router (HomeHub V1) and that I could have a new one if a signed up for another 12 months. Since I doubted this and I also had a Home Hub V1.5 router I swapped to this router and it gave the same results! This was on the 7th September.
Since then I have spoken to BT Technical on a number of occasions, always this involves the same path - get asked whether I have tried different microfilter, connection to the main socket blah blah. Then they check the exchange, it comes up with a CC12 ADQ error, they ask BT Wholesale to investigate, BT Wholesale clear the error, BT technical ring back, ask me if speed is any better, tell them no, they say they will reset the line profile, this makes no difference!
If I ring again then we just go round in the same circle again.
Has anyone got any ideas or can someone sort this out, fed up of pointless phone calls at the moment!
Here are the line statistics from the BT Home Hub (V1.5) as things currently stand.:
Hope someone can help,
Thanks
DSL Connection
Link Information
Uptime:
0 days, 13:08:25
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
664 / 3,327
Data Transferred (Sent/Received) [MB/MB]:
11.57 / 62.47
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
8.5 / 18.5
SN Margin (Up/Down) [dB]:
11.0 / 27.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 6
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Well 12 days later and still no improvement. Changed back to the homehub V1.0 (10 days ago) as the Homehub V1.5 was to unstable and kept dropping connection every few hours.
Spoke to BT technical last Sunday, they agreed to send me a new HomeHub in the end. This has now been lost / stolen during delivery - what a farce. Spoke to BT Technical again last night, went through the same sets of testing same results. Technical this time said I shouldn't have been sent a new homehub anyway as I was not in contract!
Reading through this forum and others it seems that there are a lot of people reporting speed issues (speed halving from original sync/download speed) when exchange has been upgraded to ADSL 2+ and the home hub is V1.0 or V1.5.
The tech i spoke to last night seemed to think it was the homehub but said i wouldn't get another one unless I signed a new contract. Told him there was no way I would sign a new contract when their customer service was so poor and they are unable to resolve problems.
He stated he would reset the I.P. profile. This morning download SNR has shot up to 30db (has got down to 18db) last night and sync speed was lower.
It seems to me that BT know there is an issue with HH V1.0 and V1.5 and ADSL 2+ but rather than send you a new router ask that you sign up to a new contract. This seems partly a ruse just to tie people into another 12 month contract.
My neighbours have the same set up and are experiencing the same problems since the exchange upgrade!

Advice needed about slow broadband speed

Hi there,
I was wondering if you could help me. I live in the countryside and wouldn't you guess it, I get slow internet speeds. Obviously I don't expect superfast broadband but I just want to see if there is any other reason to my slow speeds other then my distance from the exchange (which I believe is 4.3Km, a long distance I know).
I am posting my router statistics (BT HomeHub 3) and the BT Wholesale Performance test report. Essentially I am curious whether old wiring or noise on the line is playing an issue. I'm certainly no expert but my home is quite old and I'm not sure when the wiring was installed so I'd really appreciate any advice. I've also just emailed BT Customer support about resetting the IP Profile as it has been extremely slow ever since the outages due to last weeks weather playing havoc. Any advice appreciated.
Thanks very much.
Nick
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 4 days, 11:07:43
Downstream: 2.125 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.8 dB / 12.0 dB
Line attenuation (Down/Up): 63.5 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 91
CRC Events (Down/Up): 6871 / 77
BT Wholesale Broadband Performance Test:
Download Speed (Mbps): 1.25
Upload Speed (Mbps): 0.31
Ping Latency(ms): 43.88

Thank you for such a fast reply.
There is the further diagnostic test below. The strange thing is I was getting around 3-3.5mbps downstream a week ago but with the frequent disconnections due to the weather I have a bad feeling the exchange has downgraded my line.
1. Best Effort Test:
Download Speed : 1.5 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

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