New Nokia 928: touchscreen unresponsive

Hi. My new Nokia 928 arrived today and the touchscreen is unresponsive. All I can do is get the "get started" button to appear, but the screen wont respond at all. I've tried a soft reset, but can't try a hard reset because you need the phone to first be oof and I can't turn it off (unless there is a way to turn it off without hitting the power button and then swiping down?) Any tips?

Its a common issue that has an easy fix...usually.
Power button + Volume Down for about 20-30 seconds. This will power down and power up your phone. I havent really found a pattern to why the dead screen happens (its happened about 3-4 times in the past 5 months) but I turned down the display sensitivity from High to normal and that seem to calm it down a bit. I also keep my screen clean from excessive oil and grime.
Hope that helps

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I bought brand new Nokia 701 recently in Malaysia, there were three language available: english, and two chinese,
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Hi Nokious,
Thank you for your post and welcome to the forums!
We would advise you to factory reset your device and re-install the firmware. Remember to back up your phone using Nokia Suite before reseting as it will remove all personal data on your phone.
To factory reset your phone select > Settings and Phone > Phone management > Factory settings > Delete data and restore or dial *#7370# followed by the security code 12345 (unless you have changed it).
You can re-install your firmware on Nokia Suite by selecting Tools > Software update.
If the problem persists, visit your local Nokia Care Point and let them have a look.
Let us know if this helps,
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This post is about using the third party application JoikuSpot in USA (and other FCC governed countries) and is copied to the following threads:
http://discussions.nokia.com/t5/Phone-Applications/Joikuspot-not-working-on-brand-new-Nokia-808/m-p/...
http://discussions.nokia.com/t5/Nseries-and-Symbian-Smartphones/Pureview-808-Intermittent-wireless-c...
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