New Nokia C6 dead .... 3 days after purchse

I am from Kolkata in India and on 01.05.2011 I had purchased a Nokia C6 the IMEI no. is from South City Mall's Shopper Stop Nokia mobile counter. The phone started giving problems from day 3 but since I was traveling for 16 days I was unable to get it to the same shop. Today on 18th May when I went they told the phone will be sent to service centre and will be returned to me after 25 days. And that too after very rude behaviour of the salesperson. This is ridiculous.
So, I paid for a phone from the Nokia stable and I am unable to use it for more than a month as Nokia would do research on the handset. I have always purchased Nokia handset and ever since mobile services where launched in India. This is the worst experience did not expect this from Nokia. Very bad after sales service.
The problems with the C6 handsets are : software hanging, touch does not work and keyboard not functioning.
MODERATOR'S NOTE: We have removed your case ID as it is not to be shared publicly on this forum.
MODERATOR'S NOTE:
We have edited your post as it contains your phone's IMEI. For your security, we do not allow posting such information in the discussion board. Thank you for understanding.

Sorry to hear that, even i am facing the same problem with Nokia Care Center.
Display issue with Nokia C7, i have given it for the second time to Nokia Care.
If this time its not going to get fixed. I will file case with consumer Court.

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Nokia C7 Dead after turn off, never turn on

Help me with this problem. I've bring the phone to shop and they sent to nokia care but after i got home. the problem arise again. Now i've been disconnect about 2 days.
The phone would not turn on anymore.

I have bring the phone to shop as I faced same problem (Nokia C7 Dead after turn off, never turn on) and they sent device to nokia care center. I got the new cell phone as it was in guarantee/warantee period(I am appriciating the service/help provided from Nokia side, Thanks a lot). On the same day I took that new cell to home and faced same problem again. The phone is not getting switched ON . I am disconnected from world for last 2-3 weeks as the same issue occurs twice. This is very opposite to Nokia's statement "Connecting people". Any help From Nokia?????
I'll provide the device details if Nokia going to help.
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From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
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N95 dead... after SW update!

Dear Nokia friends,
I am in Lisbon, Portugal, and since last week I am a new Nokia customer, when my son and daughter offered me a beautiful NOKIA N95.
I have used it for 2 days, with great satisfaction!
But, on Saturday, following the Nokia recommendation to do the firmware update, I decided to do it, before adding new personal data to the phone. So I would avoid backups and restores, eventually lost of data. Four years ago I did a firmware update with my brand new Palm T3 PDA and till today everything is ok.
The battery was fully charged and everything done just like Nokia says in the site and manual. It took about one hour downloading the 113 MB software, then about five minutes updating (the phone with white screen and the Nokia logo) and then I got the PC screen stating: "PC connection to Phone was lost".
The phone screen turned black and I tried to follow the screen instructions, but without success.
I am a business man and senior consultant with important responsibilities in the Marketing, Education and Project Management areas in Portugal, and you can imagine the difficulties and frustration I have had, as I planned this week a very important presentation which includes the benefits for students, teachers and parents in using such a device as a Nokia N95 in many of their current activities in school and/or in family.
On 12.06.2007 I was at Lisbon's Nokia Care Center. Talking with the manager, Mr Carlos Martins, he told me that they would keep the phone for diagnostics (no matter the time) and that the service should be paid.
I explained that it was not my fault – I only accepted Nokia’s recommendation and followed strictly the procedures that Nokia advises in its support site and manual.
Then, to my surprise, I got such answer: “You have another way to resolve your problem: you can go the ‘Centro de Arbitragem de Consumo’, a kind of a small Consumer Court, to issue a claim against Nokia”.
With such a great opportunity to win a very satisfied Customer, your services, in Portugal, can only show the negative attitude mentioned above! Is your Care Centre, in Lisbon, really caring for your Clients?
If you were the Client would you be satisfied?
I think that the Lisbon Care Center is showing some lack of kindness and respect for Clients.
These are the reasons by which I send you this letter, asking for your help. For example, telling (or forwarding this message to) someone important in NOKIA GROUP. I have already sent the log of the update process to NOKIA Finland.
Please, help me, with suggestions too. I thank you in advance.
Best regards,
Fernando de Freitas

Hi All,
The reason that the official software update crashes and screws your world up is because Nokia want you to spend your hard earned monies on a "shiny new product".
This problem has happened to me a few months ago now but hopefully i can shed some light upon this gloomy subject.
Basically there is no easy fix and the phone needs to be re-flashed...
When the update was running and abruptly stopped it was updating files in the phones (for lack of a better word) BIOS
thus without these files being present the phone is how it was when it first rolled off the production line.... ready for flashing by an operative.... its dead, useless, unsightly and who would want a very expensive paperweight thats meant to have functions but doesn't??
The only way to fix is to contact a care centre (which are quite frustrating to talk to via email due to it being like a game of chinese whispers whilst you are bounced back and forth through different departments and line managers) or by spending a pretty penny on a peice of kit (for FLASHING mobile phones) called JAFBOX (with additional extras) and re-flashing the phone yourself.... but i recommend visiting local shops that specialise in unlocking as its the same kind of principal and they would have the necessary software / hardware for the cause... or they would in a perfect, non capitalistic world!
im in the market for a new phone now either way =( and for once it might not be a NOKIA after the current fiasco!!!!
NOTE:-
THE MANUAL RESET(s) WILL ONLY WORK IF IT IS NOT A PROBLEM WITH THE PHONES "BIOS"
you can tell if the phone needs flashing by one simple test,
turn the phone on,
if there is a nokia logo and no backlight and the phone progresses no further (i.e. you don't ever get to the "handshake" logo) then it most likely needs re-flashing

HELP - My new Nokia Lumia 620 won't boot up, even ...

I'm worried my Nokia Lumia 620 is a lemon, and the Care Centre will just keep taking it in for repair. The reliability so far has been disappointing, especially as I was giving Nokia a try after a 10 year break, and also trying out Windows Mobile / Phone after a 6 year break. I want to recommend it - I'm continually being asked by friends and colleagues what I think of my new phone.   Nokia will be smart to just replace it.
The details: my Nokia Lumia 620 won't boot up today (again). It hung on boot this morning with the Nokia Logo. That was over 2 hours ago. It had this problem during February, and I returned it twice for repair to the local Nokia Care Centre. I guess I'll take it in again later today, but it just feels like a lemon handset so far.
Timeline:
Handset purchased in local Nokia Store on Jan 29 2013 ( 7 weeks ago)
Handset gave "Exclamation-Mark-Screen-of-Death" on Feb 19 2013 (3 weeks old handset)
Local Nokia Store sent me to local Nokia Care Centre, handed in overnight "for repair"
Phone returned on Feb-20-2013 after software refresh.
Worked fine for 1 week.   Problem returned Feb 26 2013. (4 week old handset)
Nokia Care Centre "replaced motherboard" on Feb 27 2013.
Has worked fine for 3 weeks.   Now Lumia 620 won't boot this morning - no Exclamation Mark, instead it's the Nokia Logo on boot.
The handset is 7 weeks old.
Hard reset (side-button-combination) hasn't worked either.
Any advice on getting this working, repaired or replaced?

Update on the repair - it didn't work. I returned the phone to the Yau Ma Tei Nokia Care Centre on March 20th, and was given what was termed a 'replacement' phone. I was pretty happy. All was well. But two days later when I tried to make a phone call using my headphones, I noticed that only the left audio channel was working through the earphones. I tried a second pair of earphones and the same problem. The audio was only working through the left channel. On a new phone. How strange.
So was it really new? My suspicion is that the repair centre has used old returned parts (parts they perhaps term as refurbished) - so in fact my replacement phone is my old phone assembled with old and refurbished parts. Was it in fact a refurbished phone assembled from refurbished parts? Frustrating when they tell me it's a replacement phone.
That was back in late March. I posted a couple of tweets and Nokia responded. They even phoned me to try and help. However no offer of a new phone. All they suggested was that I revisit the Nokia Service Centre. For a 4th time.
That was about 6 weeks ago, and I simply haven't made the time to go to the Service Centre again. It's hard to find the time when my last 3 visits have been so unsuccessful.
Sometimes you just get a lemon. It happened to me once before with a different manufacturer when I was on a contract and had to live with a phone for 2 years that kept cutting out during calls. Same problem - the manufacturer attempted to repair it, but it just never worked properly. That was 10 years ago. Now it's happening with my new Nokia. Luckily I'm not on contract this time. I've read good reviews for the Lumia 620, and overall it's a pretty decent handset in every other way.
But the issues this particular handset has been plagued with has overshadowed any positive feelings I have been having. I'll probably be cutting my losses and changing handsets in the summer.

Brand New Nokia C6 hanging lots.

Hi,
I just bought a brand new Nokia C6. I have to say, i'm very satisfied with the phone when it's in good shape, but it hangs a lot. When I lock the keypad on my phone, the phone locks itself and no amount of pressing and holding any button will revive it. This happens randomly. I have to remove and replace the battery. This happens around 6-7 times a day. I have tried to reset the phone, but it still got the problem.
Does anyone have ANY help to offer?

Hi
Same here..Bought Nokia C6-00 on the 8th of October. It keeps on hanging when I lock or unlock the touchscreen. t\This is the first time Nokia has disappointed me. After reading all these discussions it seems like this model itself is problematic.
Pranab
linhchi wrote:
Hi,
I just bought a brand new Nokia C6. I have to say, i'm very satisfied with the phone when it's in good shape, but it hangs a lot. When I lock the keypad on my phone, the phone locks itself and no amount of pressing and holding any button will revive it. This happens randomly. I have to remove and replace the battery. This happens around 6-7 times a day. I have tried to reset the phone, but it still got the problem.
Does anyone have ANY help to offer?

Do The New Nokia N97's Have The Latest Firmware Ru...

Do the new nokia n97's have the latest firmware running on them (V20) or do i have to upgrade it after it arrives?
Solved!
Go to Solution.

That depends how long it has been since the phone left the factory? It is possible that some retailers have a stock that is very big, so that the phones that they sell right now have a firmware that is a few months old...
Where are you planning buying the phone?
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
The day we stop improving is the day we stop being good.

New Nokia C6 dead .... 3 days after purchse

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