New notebook~ "Fails to login"

We received our new Acer Notebook on Friday. We had no problems setting it up and getting online. It worked up until yesterday afternoon. When we try you login we get the following message: "The User Profile service failed to login. User profile cannot be loaded." Not sure what we are suppose to do and the user manual is very brief. Any help would be greatly appreciated. Thanks.

I've seen this before on other computers. Reboot your computer, and Press F8 as soon as the BIOS screen goes away. Select Safe Mode and let it load. On the user select screen log into the Administrator profile. It should log into windows unless the administrator profile is corrupt. But after you log into the profile, click yes on the box that pops up talking about system recovery. It will take you into the desktop from there. Go ahead and close the Help and support window that pops up.
From the desktop go into the start menu and select the control panel then into user acounts. select the account name you are having a problem with and delete it. After that, click on create new account. Once complete reboot the machine and try to log in normally.
Let us know if this helps.

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