New OD user no email account

Hello,
I have added a new user to OD. (2 server environment)
I have applied the email server address under the mail tab. (yes the mail server IP resolves locally)
However, upon inspection of the accounts tab of the mail service, I am not seeing the new user has been created.
I have tried sending a message to the new account and log in as the new user. Both with no success.
I have never seen this before.
Any thoughts?
jk

I usually (try to) induce the badness, then launch Console.app, then select all logs, then cut and paste the stuff over into a text editor session (Text Edit or MacVim or emacs or Textmate or...) and then find stuff from well before and well after and nuke it, and then search for interesting stuff around the same time as the failure.

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