New OfficeJet 8500 [A909g] crashes router on wireless

Have a new OfficeJet 8500 [A909g]. Whenever I attempt to connect it to the Time Warner provided gateway [SMC modem/router] it causes the gateway to reset, knocking all my devices off the network. I know it is the printer because whenever it has the wireless radio off the network is perfect [it was also not an issue before the printer]. It cannot be a software issue, since I don't even get to the point of installing the software before the network crashes.
Is this a typical issue with these printers? I may try a new router, but I don't know any reason a printer would cause a router to reboot.

Call tech support and get a level 3 or 4. I had a similar problem with my 8500 pro wireless and 2wire 1800hg (ATT DSL router/modem). Printer came Friday from Cost Central, took it out of the box, atually read the instructions, and did the wireless wizard on the printer. Entered my router/modem's 10 number WEP and the thing became possessed. Told me to turn it off then on, then gave me "Improper Shutdown" error. Over and over. Did partial resets, partial full resets. You name it. Was about to throw the thing out the window. So I turned off the radio and hooked up via USB. No issues. But I wanted wireless.
Called HP support and the first few calls were a bit rough (I love how you become connected to a rep and all you hear is typing for five minutes), but finally got a level 3 or 4, and they were sharp. He accessed my computer via HP's Live Help, and re-configured my router. Thank god every pic on my hard drive is G rated! I think they enabled DHCP on the router, then reduced the range of allowable IPs for my network, from 144 to 25. Then I was told to enter the printer's IP (I chose from one of the IPs in the range), and Subnet address. This was done on the printer under Network/Advanced settings. The tech guy was chatting with his supervisor during the process, it was a clinic in how to get a solution. Finally, he installed the drivers and the thing started working wirelessly. Then I installed on my laptop and it's a miracle. I had visions of sending it back to HP and getting a refurb. Unfortunately, I bought online to get a better price, so had to deal with HP for returns.
I told the tech guy that this model just hit the shelves at Best Buy (it's been at Office Depot for almost a month), so folks with older routers will problably have similar issues.

Similar Messages

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
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Officejet 8500 A909g unable to print, broken pipe

I have an officejet 8500, A909g connected wirelessly to a Mac desktop computer. Suddenly, my printer has stopped printing, and says: "unable to print, broken pipe." What does this mean? What can I do? There is no paper jam and the cartridges are fine.

Hi @joelile,
Welcome to the HP Forums!
I understand that your HP Officejet 8500a is unable to print red. I am sorry to hear this, but happy to help!
Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al....
If the guide does not resolve your issue, please see this post, Re: black ink not working, by @Bob_Headrick.
Hope this helps you to print in red again, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500 A909g Crashes My Internet

I have an HP Officejet Pro 8500 A909g printer connected through a Netgear WNDR3400v2 router which is then shared through 3 computers all running Windows 7 Home Premium, in fact they are all identical. Now for the problem it seems that every time I turn on my printer, it seems to crash the internet, which is fine if your printing stuff offline, but when your trying to print stuff from the internet it is an issue. Before this point, it was nothing besides having to reinstall the printer periodically, although before it started crashing the internet it seemed that I had to reinstall the printer every time I wanted to print something.
I first noticed it about 2 weeks ago, and just brushed it off at first, I thought that it was just a minor glitch, and it would work itself out, but apparently I was wrong. So any help would be greatly appreciated.
If more information is required, please feel free to ask, so I can solve this problem.

I was able to resolve this by assigning a static IP to the printer.
Turn on the printer and have it connect to the wireless network, where it will find an IP address.
After it is on the network
From the front panel of the printer, go Tools (the wrench icon)
Select Network
Select Advanced Setup
Select IP Settings
Select Manual
Select all the settings as they are. Record the IP address that it has been assigned
Log into the router admin screen http://routerlogin.net
Click on the Advanced Tab
Under the Settings button, select Lan Setup
Under Address Reservation, click Add
All the devices on your network will be shown. Select the one with the IP of the printer.
Hit Add
You may need to go back to the Basic Tab, Select Internet, and then select Test, just to re-establish the internet connection if it got lost at the beginning

Officejet 8500 a909g will scan but wont even try to pirnt (wirelessly)

I have an Officejet 8500 Pro a909g, downloaded latest software package from hp for windows 7. Will scan but wont print, immediatleyl displays error when I try to send test print. Disabled my Norton anti-virus and Norton firewall but stil wont print. Wants to run printer troubleshooter which says there is nothing wrong.

Try restarting the printer, router and PC. If that does not do it, download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
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I am employed by HP

HP OfficeJet 8500 A909g Wireless

Do not buy this printer. It has wireless and Hardwire network connection problems. You have been warned.
I installed the software on 5 computers. Everything worked fine for about a day. Then they all lost connections in the Device manager. I have other shared printers that are dormant and show up as grayed out when a computer is not available but completely gone???? Once it is gon, your HP solution center will not start. And the HP add a device will find the printer and IP address, but will not completely load.... Get hung up at 20% on the last step.
I can access the printer on 192.168.1.5 and go into it, so how come the software cannot find it? I can also load a generic Windows 7 driver in Device Manager which allows me to print, but the scan function is lost. This printer is the biggest piece of S%&^%&*^% I ever laid eyes on.
To make matters worse. I got a person on the phone that had no clue...... and after 1.5hrs, he couldn't even get the software loaded to see the printer and scanner after a complete 30 min uninstall reinstall. Which doesn't answer the question of why it looses connection. I can uninstall and reinstall - Didn't need him for that. I even assigned a static Ip outside of the DHCP range and turned off power save mode. This also happens with Hardwire connection. Then he mentions BS about not working with Lexmark and Brother printers., which I also had shared, but the software was on another computer. These were merely Windows 7 drivers Little did he know until I told him that I just loaded that software last night and this problem has been going on for 3 weeks now. Long before loading other printer drivers.....Is that the just of HP's support? Blame your sorry products on someone else. I am not having it.......All of the sudden the remote desktop connection and the phone conversation both drops misteriously. This was right after he could not get the reinstalled software to see the printer. HP and their suppot sucks. I have owned many HP products..... Never again. DO NOT BUY THIS PRODUCT. You will regret it. I like the features it CLAIMS to have, but cannot use the printer if the computers cannot see it. Don't count on support. I was warned by my readings in this forum. Turns out the rumors are true. Save yourself some time and buy a different brand. Normally I do not write on these forums. Am prettey knowledgeable and self sufficient working though issues. This is my 3rd office jet (shame on me.....) Office jet 7300 (broken Scanner). Office Jet 7590 (same networking issues) and Office Jet 8500 Wireless ( first one broken out of the box and now this network connection issue). I am a home user and they cant handle my light duties. This is an office printer and if you buy it, you will not get any work done. Read around my friends.... Its all over the MSG boards.

Do not buy this printer. It has wireless and Hardwire network connection problems. You have been warned.
I installed the software on 5 computers. Everything worked fine for about a day. Then they all lost connections in the Device manager. I have other shared printers that are dormant and show up as grayed out when a computer is not available but completely gone???? Once it is gon, your HP solution center will not start. And the HP add a device will find the printer and IP address, but will not completely load.... Get hung up at 20% on the last step.
I can access the printer on 192.168.1.5 and go into it, so how come the software cannot find it? I can also load a generic Windows 7 driver in Device Manager which allows me to print, but the scan function is lost. This printer is the biggest piece of S%&^%&*^% I ever laid eyes on.
To make matters worse. I got a person on the phone that had no clue...... and after 1.5hrs, he couldn't even get the software loaded to see the printer and scanner after a complete 30 min uninstall reinstall. Which doesn't answer the question of why it looses connection. I can uninstall and reinstall - Didn't need him for that. I even assigned a static Ip outside of the DHCP range and turned off power save mode. This also happens with Hardwire connection. Then he mentions BS about not working with Lexmark and Brother printers., which I also had shared, but the software was on another computer. These were merely Windows 7 drivers Little did he know until I told him that I just loaded that software last night and this problem has been going on for 3 weeks now. Long before loading other printer drivers.....Is that the just of HP's support? Blame your sorry products on someone else. I am not having it.......All of the sudden the remote desktop connection and the phone conversation both drops misteriously. This was right after he could not get the reinstalled software to see the printer. HP and their suppot sucks. I have owned many HP products..... Never again. DO NOT BUY THIS PRODUCT. You will regret it. I like the features it CLAIMS to have, but cannot use the printer if the computers cannot see it. Don't count on support. I was warned by my readings in this forum. Turns out the rumors are true. Save yourself some time and buy a different brand. Normally I do not write on these forums. Am prettey knowledgeable and self sufficient working though issues. This is my 3rd office jet (shame on me.....) Office jet 7300 (broken Scanner). Office Jet 7590 (same networking issues) and Office Jet 8500 Wireless ( first one broken out of the box and now this network connection issue). I am a home user and they cant handle my light duties. This is an office printer and if you buy it, you will not get any work done. Read around my friends.... Its all over the MSG boards.

HP OfficeJet 8500 A909g and Windows 7 -- GRRRRRRR!!!!

So, in September 2010 I purchased my HP printer and for 2 months (or so) my capability to print wirelessly worked fine with my Dell laptop running Windows 7. All of a sudden one day, my printer was no longer connected. I of course went to hp.com to download the drivers and install them, and it never installed successfully. For 2 weeks I played to download, install, install-failed-try-again game for weeks. Then one day, it worked--for all of 2 days before I started the cycle again. I tried downloading the HP diagnostic utility, the HP Wireless Wizard--everything I could on the HP support site--all to absolutely no avail. This "game" continued off and on for months. In October, I tried uninstalling my HP completely from my laptop and reinstalling it from the CD that came with the printer; didn't work. I removed that and went back to the HP site to download the full version of the software; that didn't work. I spent 2 hours on the phone with an HP rep one day, pretty much doing all that I had done for the past year--again to no avail. I spent another 2 hours on the phone with another HP rep another day, doing the same thing and coincidentally it worked--but only for another 2 days or so. I also have a desktop running Windows XP. So I figured I'd try to install the printer on that--and it worked! So there must be a problem between HP and Windows 7.
I finally decided to connect my printer to my router and connect my print to my laptop via USB. I can print periodically and I can scan via the HP document Manager, but I cannot access HP Solution Center. When I start HP Solution Center, the IP address displayed is COMPLETELY different from the actual IP address of my printer. Then it goes right to a window telling me that my installation wasn't successful. I tried to access the Solution Center's IP address (140.0.18.23) and I always get a "Connection timed out" response.
Has anyone else experienced this? Even more importantly, has anyone found a way to fix this? What the heck is going on???

Did a help desk ever ask you to check specific UDP or TCPIP ports in your firewall to ensure HP communication paths?
They are not usually open in XPSP3 or W7SP1 even after you load the drivers or web mail. In the updates they even state you must connect to update the device using USB even if you have LAN wired share with a static IP.
I have three W7 devices (OEM W7, refurbished W7 with updates from WXP (32 bit) and single license W7 on 64 bit hardware) and each of those have had rejections and failures on trying to load the print drivers and the solution center (version 14.0).

HP Officejet 8500 A909G Printheads Problem

The other night I turned off my printer and moved it to another room while I rearranged the furniture. When I plugged it back in and turned it on I received the error message: "The following printhead has a problem:" and it lists both printheads. As far as I know I didnt hit the printer on anything or drop it so i dont think there is an alignment problem. I searched the HP forums for some ideas and I did clean the printheads and did a power reset. Still no luck. I replaced both printheads a few months ago and the printer has worked great until the other day. Any help is appreciated. Thanks.

Hi @BigSteve008
I see you are experiencing a printhead error, specifically: "the following printhead has a problem". Although the title of the following document describe a different error, I believe the solutions presented may help; 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem....
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

How can I connect my iPad to my wireless Hp Officejet Pro 8500 A909g ?

How can I connect my iPad to my wireless Hp Officejet 8500 A909g ?

Are you trying to connect the iPad directly to the HP or using your wifi network?
HP published this page that may help:
http://www8.hp.com/us/en/ads/mobility/overview.html?jumpid=va_r11400_eprint
A909 does not show as an AirPrint capable printer:
http://support.hp.com/us-en/document/c02623193
About AirPrint - Apple Support
You may wish to search the AppStore for an app that could help you.

HP Officejet Pro 8500 A909g - scanning

I am running windows 7, 64 bit OS, and and have a wireless 4 in 1 Printer, copier fax and scanner HP Office Jet Pro 8500 A909g. I can print fine to the printer as it prints to an IP address 192.168.0.04, but when I try to scan a document it won't complete the operation because it says it can't find the scanner. When I click on the Scan router it tells me it is set for an IP address of 192.168.0.02, and there appears no way to amend that to 04. Anyone suggest anything, other than uninstall and re-install the 4 in 1? I have used the HP print and scan doctor to no avail!

Hi there,
I understand you're having an issue scanning with your Officejet 8500 A909G printer. I'm sorry to hear this has been happening to you, but will certainly do my best to help!
When you ran the HP Print and Scan Doctor, were you able to run the Fix Printing and the Fix Scanning functions?
Did it give any errors at all? Or did everything check out okay?
Once I have this information I should be able to instruct you what to try next.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Hp officejet pro 8500 a909g document feeder

document feeder works 1 out of 30 times

Hello @mrtools67,
Welcome to the HP Support Forums! I see you are not able to use the Automatic Document Feeder on your HP Officejet 8500 A909g. I see your other post and you say the roller is not dropping down and picking up the paper.
I would like you to start troubleshooting here: The Automatic Document Feeder (ADF) Does Not Pick Up Paper
Focus on the cleaning, let me know the outcome. If after the troubleshooting has been done and you are still not able to use the ADF, I suggest calling our technical support at 800-474-6836 as it may be the hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Clearing inaccessible paper jam on OfficeJet 8500

After printing no more than 20 pages on my new OfficeJet 8500 Wifi printer, the paper jammed. I have tried to clear the jam but have not yet succeeded.
Here are details of my problem:
My printed page almost finished feeding out from the printer, but the very end of it is stuck between the rollers. This means that - after removing the ADF - I cannot reach the paper at the back of the printer to pull it out backwards. Since the advice is NOT to pull it forwards, what do I do?
No error message displayed. This worried me!
Any advice please?
Unfortunately the help page I consulted from HP does not explain how to clear the jam I have. (See "HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers - 'Paper Jam' Message Displays on the All-in-One" http://h200003.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01617494&lang=fr&cc=fr&task...

Is it possible to reach inside with long nose pliers or something like that to pull it out from the back? Maybe work it out sideways? Or can you print something that would go through and hopefully dislodge that piece of paper?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Officejet 8500 Flashing Firmware

I have just updated the firmware using a direct USB connection, I could not get it to work via a wired network. The printed test page shows the firmware to still be the old DLM1FN1006BR version, even though the install completed. Any thoughts anyone? The self test page shows the correct printer at the top Offiecjet pro 8500 A909g Series, Win 7 shows a 2nd printer now in the control panel,, HP734BEC ( HP Officejet Pro 8500 A909g ).
I am dong this because the Show HP Solution Center icon does not open the center, I get an error that the software installation did not complete. The printer is and has always worked fine, but if I do not close that Solution Center icon on the taskbar, in Win 7 64 bit, it crashes windows. This is the only problem I have with this machine.
Thanks for any help.
Albie

Hello Wawa,
Welcome to the HP Forums!
I understand you're receiving a couple of issues with the Officejet 8500 A909G. I will do my best to assist you! If the firmware said it was successful, then the firmware version should of changed. You can try resetting the printer for more than 60 seconds. Leave the printer turned on> Disconnect the power cord from the back of the printer. Try printing another test page to verify if this made a difference.
Since you're receiving a message from Solution Center stating the software installation is not complete, then follow this thread from @SuperMario1 on: "HP solution center cannot run because your device installation is not complete".
Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

HP Officejet 8500 909 AG

Is my Officejet 8500 909A capable of ePrint? If so, how do I get the email address of the printe? I have an Android tablet running Outlook and there is no print capability for emails. I was advised to forward it to ePrint.
Thanks,

Hi SM1251,
Welcome to the HP Support forums. I understand that you would like to print from your Android tablet to your Officejet 8500 A909g.
Your printer does not have the ePrint feature but you still can print from your Android device to the printer. I have included a document on how to do that. I have also included a document with the FAQs for the HP ePrint mobile app. For additional reference I have also included a document about printing using Android 4.4 KitKat if that is the Android version your tablet is running.
Printing from Your Android Device with Non-Web-Enabled Printers (No HP ePrint Support)
HP ePrint Mobile App FAQs
Android 4.4 (KitKat) and Later: How to Use the Android Printing Solution
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Officejet 8500 Plus A910, in OS 10.6, won't keep duplex accessory recognized.

I have the duplex printing accessory installed on my new Officejet 8500 Plus A910. I am using an iMac with OS 10.6. When I first set up the printer, I am pretty sure it recognized the duplexer. However, now it does not automatically recognize the duplexer. EACH TIME I want to print on both sides of the paper, I have to go into System Preferences first and click on the check box that the duplex accessory is installed. Then the printing program will indicate that two-sided printing is ON. Otherwise, the two-sided printing option (under "layout" in the print dialog box says "OFF" and is grayed-out. How do I get the printer/software to keep the duplex accessory recognized?

Thanks for response on the Epson duplex mode problem. I downloaded the updater, but it would NOT open after I installed it. The install created a second file called InkJet Printer 2 (original was w/o the 2). The updater tool is v 8.33 on the one just downloaded while the existing one was v 6.66, so definitely a later version. The v 6.66 gave message "unexpected quit", so it would not open either. Got same results on iMAC and MAC PRO. Do I delete the original InkJet printer file before installing the new download? Was afraid to as afraid driver would not work at all. What am I doing wrong???
When select duplex mode in the print window get message "duplexer not installed" on both computers.

New OfficeJet 8500 [A909g] crashes router on wireless

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