New operating system won't support re-installation of HP Officejet 6500A Plus
I updated my iMac to OS X9, Maverick -- I am unable to print, told that the operating system will not support the printer -- told to reinstall software, new Mac operating system not listed, told that if system not listed, will not be able to install printer software from HP Installer but may be able to install another way -- please let me know if there is another way -- Thank you
Hi rhd1884,
I understand you're looking for a way to install your Officejet 6500A Plus printer on your new Mavericks operating system. I'd be happy to help you with this.
There definitely is another way to install the printer. It can be done using the Apple software. To give you the right instructions, I just need to know if the printer is connected via a USB cable or is it wireless?
Once I know the connection type, I can give you the proper instructions!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP
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I have a MacBook which I purchased in 2006. It cannot upgrade to newer operating systems.Since Apple has stopped support to Snow Leopard, how can I keep my MacBook safe? Buying another computer is not an option. Any ideas or suggestions? Many thanks.
Klaus1 wrote:
Apple still sell, and therefore support, Snow Leopard.
For what it's worth, from my reading of the Snow Leopard EULA (and I would assume that there is similar language in the EULAs for all other operating systems, as well), I'm not seeing any obligation on the part of Apple to provide Security Updates of any kind, period/full stop. The wording appears to be completely "use at your own risk." I have no idea whether this "use at your own risk" would survive a legal challenge, or if such a legal challenge would depend on whether or not Apple is still selling (or even giving away for free) an OS, or whether local law would, according to this, override the EULA. Perhaps this is why Apple never formally announces EOL or discontinuance of support for an OS. They can always claim that they are still supporting an OS, whether or not in any practical sense, they are. There was even a very late Flashback detection and removal script which Apple issued for 10.5 well after it was clear that they had stopped supporting Leopard. This hardly constituted ongoing support, but perhaps it was to deter the threat of legal action, or maybe it was simply out of benevolence. I don't know.
Besides that, even when Apple was still actively "supporting" Snow Leopard, which I don't think it is any longer, "use at your own risk" would still have applied to a case where Apple may have been late with a patch, or a response, or an adequate response, to a zero-day threat, such as Flashback was, which was constantly evolving. Many thousands were affected by that, and, to my knowledge, at least, there was no legal action directed at Apple throughout or after that episode. If there was any, I don't think it succeeded.
7. Disclaimer of Warranties. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE APPLE SOFTWARE AND ANY SERVICES PERFORMED BY OR THROUGH THE APPLE SOFTWARE (COLLECTIVELY “SERVICES”) IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLE SOFTWARE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLE AND APPLE'S LICENSORS (COLLECTIVELY REFERRED TO AS “APPLE” FOR THE PURPOSES OF SECTIONS 7 and 8) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLE SOFTWARE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE APPLE SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE APPLE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE APPLE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICES WILL CONTINUE TO BE MADE AVAILABLE, THAT THE APPLE SOFTWARE OR SERVICES WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES, OR THAT DEFECTS IN THE APPLE SOFTWARE OR SERVICES WILL BE CORRECTED. INSTALLATION OF THIS SOFTWARE MAY AFFECT THE USABILITY OF THIRD PARTY
SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. YOU FURTHER ACKNOWLEDGE THAT THE APPLE SOFTWARE AND SERVICES ARE NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE FAILURE OR TIME DELAYS OF, OR ERRORS OR INACCURACIES IN THE CONTENT, DATA OR INFORMATION PROVIDED BY, THE APPLE SOFTWARE OR SERVICES COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE, INCLUDING WITHOUT LIMITATION THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, LIFE SUPPORT OR WEAPONS SYSTEMS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY APPLE OR AN APPLE AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APPLE SOFTWARE OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
8. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE OR APPLICATIONS IN CONJUNCTION WITH THE APPLE SOFTWARE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Apple's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
http://images.apple.com/legal/sla/docs/osx_snow_leopard_sec_upd.pdf -
I-tunes is note letting me access i-tunes store without first dowloading the new version of i-tunes. The problem is that my older operating system won't work and is not allowing the newer i-tune versions to work. How can I just get use the old i-tunes?
Hi,
Not sure if any of you above have managed to solve your problem or not but after coming across this same problem myself today as I am currently 'sofa bound' I decided to make it my mission to find a way around it.
Initially I did think, having ready what seemed like a million questions and people with the same problem, that the only way was to buy OS X 10.5 ... HOWEVER, no. In among all these threads I found a jewel - Download I Tunes 9.2.1 which gets rid of the download itunes 10 advert and allows you to then buy from itunes again :-) I am now one very happy lady.
I apologise to all those that dont have older versions of OS X that maybe wont support even this upgrade but certainly for those like me with just 4yr old lap tops at least it means it not longer means buying a new one.
Hope this helps son very frustrated people like myself - so much for apple support! -
I upgraded the OS on my iMac to Lion from the App store; and after installation, it restarted and now the operating system won't start up.... it keeps displaying the apple/folder with a question mark and a circle with a line through it! Please help!
Try starting up with your Snow Leopard DVD and see if the disk can be repaired. Once you are at the installer screen go to the Utilities Menu and choose Disk Utility and choose repair disk. You might also want to try Diskwarrior.
Hope this helps.
Ben -
New operating system with iphone 5 won't sync itunes
I downloaded the new operating system for my iphone 5, but now it won't let me sync itunes to my iphone 5. A prompt comes up saying that the iphone itunes hasn't been updated to 11.1 or later. When I try to update it on my phone, itunes says its already been done. Please help, any suggestions?
thank you,Did you update iTunes??
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New operating system on ipad won't play video
previous store video will not play on new operating system just downloaded 11/19/2013. Opens like it will play then nothing
I know my original post is long, so I'll put a few of the key points in Bold here.
Neither Video nor Audio will play in any app, even files I know work normally.
Both local files and streaming content are affected.
Restarting fixes the symptoms (temporarily) and allows me to play whatever media I want.
The problem is very infrequent.
The problem has both times first appeared while in Nightstand app, but I'm not sure that is the cause.
With such an infrequent problem, I hesitate to reinstall everything and see if that works. I am hoping I can manually generate an error report or mini-dump next time it happens.
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My computer has had a new operating system put on (Windows 7) but I did not de-authorise my old computer which was Windows Vista and now I cannot sync my Ipod Classic as it keeps saying I have exceeded my maximum of 5 computers being authororized. I tried doing this via my account in the Itunes Store but it still won't allow me to do this. Can anyone help?
Contact Apple customer support, they can reset your authorizations.
http://www.apple.com/contact -
I saw that the new version of firefox had come out, and I was prompted to download it. Version 4.0 asked me if it could replace the old version and I said yes. When I discovered my operating system would not support v 4.0, I was unable to find where to re-download the old (3.6) version. Currently, Im being forced to use safari. PLEASE HELP!
Previous versions are available here: http://releases.mozilla.org/pub/mozilla.org/firefox/releases/
You may also wish to back up your profile for safekeeping prior to rolling back: http://support.mozilla.com/en-US/kb/Profiles
If you roll back, you will want to change your update regime to make sure you won't automatically update against your wishes. -
Please help. Since upgrading the new operating system I cannot manage my music through my car
Please help. Since upgrading to the new operating system, I cannot play my music on my IPhone 4S. I used to use the USB cable and manage my music that way, now it won't even support the auxiliary cord.
What happens when you try?
Have you tried basic troubleshooting from the User's Guide? -
I have a Mac OS X version 10.5.8 and recently got an Iphone4. I can not access Icloud from my computer. Is there any software, new operating system or anything I can purchase that will allow me access to the cloud?
Upgrading to Snow Leopard, Lion, or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
You can purchase Snow Leopard by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer)
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
3. MacBook Pro (Mid/Late 2007 or newer)
4. MacBook Air (Late 2008 or newer)
5. Mac mini (Early 2009 or newer)
6. Mac Pro (Early 2008 or newer)
7. Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.
Model Eligibility for Snow Leopard and Lion.
Snow Leopard General requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider; fees may
apply.
6. Some features require Apple’s MobileMe service; fees and terms apply.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or
Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply. -
Okay I use iPhoto 6 on an older mac and don't want to upgrade past 10.4.11. Can I upgrade iPhoto without the newer operating system? For the life of me I can't get iPhoto to recognize my camera reliably - although it does sometimes. Any advice, help?
The latest version of iPhoto which can operation with OS X 10.4.11 is iPhoto 7 which is part of iLife 08. You might be able to find a copy of iLIfe 08 on Amazon.com or Ebay.com.
iLife 08's full system requirements are:
Mac computer with an Intel, PowerPC G5, or PowerPC G4 processor
iMovie ’08 requires a Mac computer with an Intel processor, a Power Mac G5 (dual 2.0 GHz or faster), or an iMac G5 (1.9 GHz or faster)
iDVD ’08 requires 733MHz or faster processor
512 MB of RAM; 1 GB recommended; high-definition video requires at least 1 GB of RAM
3 GB of available disk space
DVD drive required for installation
From: http://support.apple.com/kb/HT1010
OT -
Want to upgrade my PowerMac G4 OSX 10.3.9 to newer operating system
I am a new user to Apple Support. I have an older PowerMac G4, Dual 800 MHz, 1.25 GB SDRAM. I am currently running 10.3.9 but am experiencing problems related to having an older operating system, such as syncing my new iPod, and viewing websites. Otherwise, all is working fine and I hate to mess with something that is not broken, but I would like to upgrade the operating system. I only have an internal CD drive, but do have an external DVD. I have never installed a new operating system before. Do I need to reinstall all the software as well? I do not have all of the original disks for the software I use daily. Also, I am told by Apple that they only have OSX 10.4 available on DVD, and I don't think I will be able to install these from my external drive. Does anyone have any suggestions as to how I should go about this upgrade? Thank you!
Hello amyw9999,
And welcome to the Apple Forum!
There are a couple of ways to handle this, but I'll suggest one, and others can suggest more.
You might start by replacing your CD drive with a DVD/CD Superdrive. Newegg.com sells the Pioneer DVR-115DBK (the latest model - which will probably burn faster than your QS is capable of) for about $30 + $5 s&h. The Pioneers are good drives and seem to work well with Macs. Installation has always been straightforward and not too difficult, although I just took a look at my newly acquired dual 800 QS and discovered they changed the procedure from the earlier models and I haven't quite figured it out yet.
You can get Tiger on CD if you search a bit, but you really should be up to date, mate, and be able to handle DVDs, and the Pioneer Superdrive is an inexpensive way to go.
You may be able to use your external DVD drive; someone else will know for certain.
To deal with a new OS, the easy way is to get a nice new Seagate Barracuda 7200RPM Hard Drive - 120GB with an 8MB cache - ST3120026A-RK is the old standard; ST31200815A is a slightly newer version which will work standing up, sitting down, or turned on its head. 120GB is considered small these days, and may be a little harder to find than larger sizes, but is the largest size your QS will recognise natively. To be able to run a larger HD, get an ATA-100/133 Acard 6280M (for Mac) controller card which will let you add up to four new larger drives of virtually any size (in case you want to download the uncut version of War and Peace) - only $60 at (you guessed it) Newegg.com.
You can then install your old software onto the new HD at your leisure, remembering that some of it may want an updated version. You can run two Hard Drives at the same time as master and slave, and choose which one you want to boot to. This is also helpful in case you suddenly decide you want another Mac: you can just swap in one of the HDs and you're in business. (this is what I do)
You should also be able just to install Tiger on your existing Hard Drive. I'll let someone else explain, since I might miss something.
Mugged by Progress, I guess; take a deep breath and plunge ahead!
Regards ..... Jon -
How can I restore my iPhone 3Gs after I tried to update to the new operating system.
I tried to upgrade my 3Gs to the new operating system(IOS5) and I got some kind of unknown error. I told iTunes to do the back up before doing the upgrade. The phone is stuck in restore mode with the "connect to iTunes" logo displayed.
I have the latest version of iTunes on my computer. I've restarted my computer. The iTunes doesnt seem to see the iPhone, but when I connect the phone to the computer I hear the recognition jingle by the comoputer, the one you hear when when a piece of equipment is connected to the computer. In addition, when i look at "my computer" I dont see the iPhone in the selections of items connected to the computer.
I have tried all the reset proceducures with turning the phone off and using the home key.
Does anybody have any suggestions?Hi,
See Here for
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
Since I downloaded the new operating system (6.1.3) to my iPod touch I can no longer update my Apps or download and new Apps. My password is recognized but when touching the update (all) button or download, the screen immediately reverts to the earlier screen and no updating or downloading occurs.
Try This...
Close All Open Apps... Sign Out of the Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414 -
updated my iphone 4 today to new operating system...said error 50 and i lost all my previous data...there is no back up to get my contacts and photos back although it did say it was backing up first before it installed the new operating system but i cant find it anywhere...so frustrated at losing everything
http://support.apple.com/kb/TS3694#error50
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