New Order - not set up for 5 months? - fobbed off

Hi,
I wonder if someone can help.
I set up a new order for phone + broadband back in July. Received the hub, etc, in august. And since I do have a working phone line set up.
I have had many a cancelled appointment, sometimes they don't even let me know (wasted days off work).
I have tried umpteen times to re-schedule, which the call centre states "yes, it will be set up on ____" only to phone the previous day, to say nothing has been recorded!. It seems they just pacify me to get my off the phone.
They never phone back and I am just getting fobbed off, left right and centre.
Surely, it cannot take this long?
They did state it was due to floods in the summer, but still, it is nearly December and the phone line is still not set up.
They do not listen to me and it seems they make no notes on my account at all, and do not open phone open reach. As this morning, i phoned, they said it will set up on the 14/11, they have just phone open reach. They did this in about 30 seconds.
I phoned back 30 mins later, and behold, the other person has not notes on the system
I'm not sure what else I can do, can anyone help please?
Many thanks,
Dave

Hi Dave,
I'm sorry to hear of the problems you've been having with your order. If your service is due to be enabled with BT, please fill out our contact form (the link to which you can find in my profile under "about me") and we'll check the order to see what's going on.
Dean
BTCare Community Mod
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