New os was installed and all my data wiped
i tried to upgrade my bb z10 to the new os after which the data on the phone wiped completely, I cant access my contacts, call log or blackberry messenger. what do i do?
Hi and Welcome to the Community!
Not knowing which, of the several, method you used to perform the upgrade, it is impossible to be certain. But, some of the methods include an automatic backup/restore of your data. Other methods do not. But, even if they do, I do not recommend depending on it...things can go wrong, quite simply. Rather, I always recommend a manual full backup prior to any update activities. If you did not do so, then you have no source of data from which to now restore, which means you have lost everything. If you used perhaps a PC-based method to upgrade, there may be a backup file on your PC that was taken at the time the update was done...which you can use as the source now of restore.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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