New Out of Box and Frozen Right away, Any help please?

Hi everyone, as I have read around here I am not the first to have this kind of a problem:
I opened my ipod box about a hour ago and loved what I saw, a nice new sleek Ipod in black color. (30g 5thG). I ran downstairs, installed the new software, and plugged in my ipod. It immideatly froze. I have been working on it like nuts for the past hour, looking for tech help and such, but all I could find was
"Press the central button and the play button for 6-10 seconds" and things like that.
The problem is my ipod has FROZEN at the main menu screen, it won't turn off, won't change folders, won't respond. I left it idle for about 10 minutes and still nothing. What is going on here? I dont want to use my 1 and only free tech support on something like this, expecally because I just freaken got the thing.

I have the same exact problem! I'm stting here and I don't know how to get it to turn off, or to connect properly with my computer.

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