NEW OWNER OF BB Bold 9000 and need help

i just purchased BB bold 9000 and I have the following difficulties would like to address.. hope you can help me out. I want to use the application that are on my phone, like word to go, excel and ppt. I registered the softwares, but I click the New Document, a message - Your smartphone comes with Doc to go Standard Edition. The feature you're trying to use is not available in the Standard Edition, but it is in the Premium Edtion.. 1. my question is - I only registered the software, I haven't even started using the product, so how come the one installed on my phone is unsuable? Is the New Doc option not applicable on Standard Edition? The only option I have when I open the word to go is open existing file.. which I don't have yet, because I haven't used it yet. When I click the said option, the message says - Permission to your files was denied, please configure your application permissions appropriately... 2. How do I configure it? Another thing, I don't have the BB Device Software.. where do I get it? I want to download the BB App World so I can get some stuff... Hope you can help me out. Thank you so much.

Hi and Welcome to the Forums!
A few things to cover...so bear with me..
First -- please mark your duplicated thread as Solved so that others don't spend time on duplicated efforts.
Next...to your issues:
Sandy_Mandy wrote:
1. my question is - I only registered the software, I haven't even started using the product, so how come the one installed on my phone is unsuable? Is the New Doc option not applicable on Standard Edition? The only option I have when I open the word to go is open existing file.. which I don't have yet, because I haven't used it yet.
The message is clear -- you cannot create brand new documents with the Standard Edition. The workaround is to place a document onto your device (anything will do) and then open it...then use Save As to create the new document you want.
Sandy_Mandy wrote:
When I click the said option, the message says - Permission to your files was denied, please configure your application permissions appropriately... 2. How do I configure it?
I've no idea what you mean by "the said option"...so I'm not at all sure how to guide you. If you mean that you click the selection to open a file, then you must have something there to open and it must be located in a folder on your BB to which you have full read/write access (some system folders are, naturally, protected).
Sandy_Mandy wrote:
Another thing, I don't have the BB Device Software.. where do I get it? I want to download the BB App World so I can get some stuff... Hope you can help me out. Thank you so much.
I think you have two things confused here.
The Device Software is the device OS...the core Operating System of your BB. You must have it if your BB is operating at all. If you want a package that you can install to your PC and use with the RIM Desktop Manager software, you can obtain it from your carrier download site:
http://na.blackberry.com/eng/support/downloads/dow​nload_sites.jsp
For AppWorld, you can obtain that here:
http://na.blackberry.com/eng/services/appworld/dow​nload.jsp#tab_tab_download
Hope something up there helps! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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