New Palm Pre OS 3 days old and I can only hear using my speaker phone

I am pissed. Sprint can't seem to help me and Palm want to charge me to assist me. Are you having problems with your pre os? Plus there is no settings and/or tools and worst of all no freaking manual to research issues. Okay calming down but right now I think I am giving this thing back to Sprint and they can send it back to Palm!
Post relates to: Pre p100eww (Sprint)

I BELIEVE I HAVE CORRECTED THE PROBLEM WITH ONLY BEING ABLE TO HEAR WITH JUST THE SPEAKER PHONE.  I WAS LISTENING TO PANDORA THROUGH A HEADPHONE JACK THAT IS CONNECTED TO THE CAR SPEAKERS.   WHEN I GOT HOME I PULLED THE HEADPHONE JACK OUT ( WHICH I HAVE BEING DOING FOR ABOUT A MONTH NOW) AND RECEIVED A PHONE CALL ABOUT 10 MINS LATER.  I COULD NOT HEAR THE PERSON CALLING BY USING THE INTERNAL SPEAKER AND HAD TO USE THE SPEAKERPHONE. 
TO CORRECT THIS PROBLEM I DIALED MY VOICEMAIL AND TURNED THE SPEAKER PHONE OFF.  MAKE SURE YOU HAVE SOME HEADPHONES HANDY.  PLUG THE HEADPHONES IN, YOU CAN HEAR THE VOICEMAIL THROUGH THEM AT THIS POINT.  I REPEATEDELY UNPLUGGED AND PLUGGED THEM IN WHILE SIMUTANEOUSLY MUTING AND UNMUTING THE PHONE (TRY TO DO IT AT THE SAME EXACT TIME AS YOU PLUG AND UNPLUG THE HEADPHONES).  IT TOOK ME ABOUT THREE TRIES AND THE PROBLEM WAS FIXED.  NO NEED TO SEND THE PHONE BACK IN.  JUST PLUG AND MUTE AND VICE VERSA A FEW TIMES AT THE SAME TIME AND YOU SHOULD BE FINE.

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    Post relates to: Pre p100eww (Sprint)

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    Post relates to: Pre p100eww (Sprint)

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    Post relates to: Pre p100eww (Sprint)
    Post relates to: Pre p100eww (Sprint)
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    Post relates to: Pre p100eww (Sprint)

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