New palm pre

I have an old palm zire 31 that's fading fast...i'd like to get a palm pre....will it be compatible with the palm program i have on my laptop now (as far as ? hot sync, etc)
Post relates to: Zire 31

Hello vickipap and welcome to the Palm forums.
No, the Pre, which runs an completely new mobile operating system, Palm webOS, does not sync with Palm Desktop. Palm has built some tools that you can use to migrate the data from Palm Desktop into a new Pre, and form there, the data can be synced with a free Google account. Once migrated, your data lives in local databases on the Pre and can be synchronized with Google's services.
You can learn more about the data migration process on the Palm website.
If you are not opposed to purchasing third-party software over and above the cost of the Palm Pre, you should take a look at Chapura Echo.
Alan G

Similar Messages

Transfer Data from PalmOne Zire31 to the new Palm Pre?

Hi all, I've done some research to see how I can transfer the calendar and the contacts on my PalmOne Zire31 to my new Palm Pre and find PocketCopy from Chapuro to help do that without loosing the info on the PalmZire 31. I was wondering if anybody knows how to do that without paying 24$ for the Chapuro software?
Please help me!!!
Thanks
Post relates to: Pre p100eww (Sprint)

You will need to sync your handheld to Palm desktop to make sure the data in Palm desktop is current. Download and install Palm desktop 6.2, you need this version for the Palm Data Transfer Assistant tool. Here is the link; http://kb.palm.com/wps/portal/kb/common/article/32859_en.html
Setup a gmail account for your data. You have 3 options for your data transfer, transfer to the palm profile, exchange server account or Gmail. The palm profile has experienced some data loss issues at this point so I would highly recommend using gmail.
Go to this link and download the Data Transfer Assistant; http://www.palm.com/us/support/downloads/pre/migration/moveontophone.html
Select to sync with your gmail account.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/pre/p100eww/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Brand New Palm Pre (Sprint) stuck at WebOS ver 1.1.0

Hi everybody
Anyone else having this problem or anyone from HP that can shed some light?
I have a brand new Palm Pre (Sprint) that came out of the box with WebOS version 1.1.0. It activated fine on Sprint's network and the data works, I was able to log into my Palm Profile, and wifi works as well. But launching the Updates app and checking for updates will not give me any WebOS update -- just no update available. It shows some of apps I've purchased, but they fail to install. But definitely no WebOS update, and it's been 5 days since I activated the phone. Also, the "App catalog is unavailable " when I launch the Ap catalog (perhaps because of my early WebOS version number.
I've called Sprint, they understand the issue, but have no solution, saying the problem is probably on HP's side. All they could really offer me is an Advance replacement, that would hopefully be a Pre, and hopefully have a later OS installed. But I have a brand new Pre here, I don't want a refurbed one. They suggested I take it to a sprint reapir center but there are none in my area.
Finally, I activated a refurbed Pixi on my Sprint acount (different number) just a couple days earlier and it was an earlier OS version (not sure which) and that received an OTA update just fine. So it seems HP is still providing updates from earlier WebOS versions (at least before they announced they were no longer supporting WebOS hardware). Is it just that mine is too old? That would really be unfortunate.
Anyone have a similar experience or info from HP? I can't imagine there are too many people activating brand new Sprint Palm Pres from 2 years ago...
Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I would not take it in for repair. I would use webOS Doctor 1.4.5 on it to install webOS 1.4.5, rather than trying to get it to upgrade.
Download the Doctor here to your computer: http://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar
Run webOS Doctor. Keep clicking Next until you can go no further, or to the point where webOS Doctor is requesting you to connect your phone.
We now need to place your phone in USB mode. To do this first turn off your phone. Now power it on while holding the Volume Up button. After a few moments a black screen with the USB symbol should show up. Now, connect the Pre to your computer via USB cable.
After a few minutes you should be able to click Next on webOS Doctor. This will start the webOS install.
Keep in mind you will lose all application data, it's like reformatting and reinstalling Windows or OSX or Linux on a desktop computer. However, if you have saved photos, mp3s, other data onto your Pre, those files will remain intact. They will not be lost.

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Can I transfer Tungsten E2 data to a new Palm Pre 2 smart phone?

I'm looking to upgrade from a Palm Tungsten E2 + an old cell phone to one device - a new smart phone. I have Verizon, and they offer the Palm Pre 2. The question is whether I will be able to transfer my address book and calendar (and a few other items) from my Tungsten E2 onto the new phone. I also have a 3rd party cookbook and a shopping list application that I would love to transfer too. Not holding out much hope for those though.
If anybody has any reviews of the Palm Pre 2 phone I'd love to hear those too!
Thanks!
Post relates to: Tungsten E2

No, I don't use Outlook to synch. I've always synched with the Palm desktop s/w. I've considered synching to Outlook, but I wasn't sure if my E2 could synch the memos and to do apps as well. Thanks. My Palm desktop s/w ver is 4.1.4.
Post relates to: Tungsten E2

Breaking News: Palm Pre loses customers contact lists and finds entertainment in ignoring desperate cries for help!

I wish the subject matter was not true , but it is. I lost all my company contacts last week and have been pleading for help from Palm for over a week, I have already written a link based on Minkas complaint. I have heard stories about bad servers ect ect through the grapevine but the bottom line is , no matter what has happened....Palm has not honored any of the 3 promises to call me back that had been arranged at a Sprint Store with the help of the employees over the speaker phone, I head the promise, the employees heard the promise and over a week later I still have not heard back from Palm. I have lost important business contacts for my labor supply, my material supply and a handfull of contacts that I can not replace because they are not in the phone book....Bottom line, Palm does not care about you or the company your run, the support is lacking and almost comical...can you believe I was told the only way to contact or make a complaint about the company is to write a blog....If somebody has an issue with my personal products they can talk to me 24 hours a day, yet Palm has no such contact or even a official form I can fill out....THE ONLY WAY TO FILE A COMPLAINT IS BY A BLOGG....and hope somebody reads about this at Palm and cares enough to call back....this company acts like they believe in witchcraft and the only way they can handle a issue is that it must be delivered to them by devine intervention....I have never complained about a product in my life, but I bought this phone to help my business and what I got was abandoned, ignored and left to rot while they continously ignore me and my situation. Here are some things you should get used to if you have a problem with Palms products..1. Wait 72 hours and a level 3 or 4 tech will call you back but they do not 2. We will escalate your problem and you will be called back in 72 hours or less but they wont. 3. No, you may not contact the CEO of the company or anybody in authority. 4. If you have a complaint u have to write a blog because nobody specializes ln complaints about service. I understand problems happen , but a company that ignores customers begging for help almost every day because it affects a companies income... the money needed to pay bills and support families....this kind of company will watch you fall over a cliff and perish without a second thought....I will never trust Palm again, they will take your money and abandon you in your most dire time of need. They have done it to me, and as of tonight at 11 pm they told me somebody will call me in 72 hours.
Post relates to: Pre p100eww (Sprint)

To anybody who has lost a contact list from palm my deepest sympathies go out to you. Be prepared to be ignored and dismissed by Palm. Today is Sunday November 9 and this is the 9th day I have waited for a call back from a level 3 tech but I want to share with you what happened today. I actually got a call from Palm but it was not from a tech...after pleading with the online help last night and explaining I have been ignored and need to speak to a tech person guess who called me ? It was the standard help line that you can call listed on this website...He had no clue at all how to help but promised me again (This would be promise 5 from online chat help and Im still also on promise 3 given at the Sprint store) needless to say he said that because of the serious nature of my request and the time I have waited he would talk to his manager and make sure I was contacted today...I waited and once again received no call back but what was really disturbing was he told me that the Sprint manager and the 2 employees that assisted me at the store were a bunch of liars. He told me no calls were ever made to Palm, even though we all listened on the speaker phone to the Palm representative each of the 3 times I went back to the store for help....I go to the store on greenback in citrus heights, Ca each time they have been fantastic in trying to help me and each time they have spent 30-40 minutes trying to clear my problems up and at the end of each conversation they make Palm promise to call me back with a level 3 or 4 tech. So...today they not only lie to me again but they call the employees at Sprint a bunch of liars telling me that no records of a call back have ever been made...once again Palm continues to abandon the customer and also offer up Sprint as the sacrificial lamb. As bad as the problem is, I noticed some disturbing facts again ( I am now on my 3rd palm pre in 3 months) My problems started over a week ago when all info was lost.Once I had the drive wiped and only got 6 contacts back.I actually entered 3 new contacts on my phone by hand ( I do use any Google or any other site ect) long story short I got a new phone on Friday the 6th of November because of constant lock up and inability to answer...when I downloaded my Palm profile it downloaded only 6 contacts again (they lost aprox 90) but it once again lost the 3 new contacts I had in my phone for 5 days ( and yes all autoback ups were on) I see more and more people are having these problems and I want to let you know that Palm does not care about you or any issues you have that require level 3 help.( Please note if you look up level 3 help at Palm its refers you to a webpage about Santa Clause....because neither exist)..you should take a deep breath, get in line and hope maybe you will be luckier than I have been...I really saw the writing on the wall when they started calling Sprint a bunch of liars....I think Palm is pulling off the biggest pyramid scheme the industry has seen in years. They got the money and now they are nowhere to be found. Here is the bottom line once again...Something is still wrong on the servers...they continue to lose contact information and they know they have a problem. I speak the truth when I say this... Palm does not care about you or your business, If your really serious about your business and your responsible for the income of employees and families you should avoid Palm at all costs. After 9 Days of Begging for help I feel like a total chump for trusting Palm and believing in this company.
Post relates to: Pre p100eww (Sprint)

I just had to get a new Palm Pre & did not email my pics to my new phone.

Is there a way to retrieve those pics off of old phone? W/out having to go back to the store?

Thanks for the feedback. Adding to what was suggested, if you still have the device, perhaps you could a USB cable that works with your Palm Pre Plus and sync it to the computer for moving over the pictures. The phone does not need to be on an active line in order to connect it with a proper USB Cable connection with your computer to move(transfer) your pictures over.
I am providing a link that you use reference for your device. The link is:
http://supportsearch.vzw.com/?q=palm+pre+plus&do=support
Thanks,
edw@vzwsupport
Follow us on Twitter www.twitter.com/vzwsupport

Site too small on New Palm Pre and Blackberry Pearl

I have a site that is pretty simple. It contains no tables accept for forms and input buttons. And isn't overloaded with CSS. It was orginally designed for keypad devices and has a width of 176px. Everything is spaced by either <p> or <br> tags with no use of <div> tags. The site loos fine on most phones except for the Pre and Pearl. It shows up on the screen probably is no bigger than a 1/8" high in the upper left corner.
Does anybody know what the problem is?
Thank you, Brian

I realy cannot imagine what you are describing without seeing
the page.
Are you referring to a layout you have sliced in FW and
brought into DW?
Taking a Fireworks comp to a CSS-based layout in Dreamweaver
http://www.adobe.com/devnet/fireworks/articles/web_standards_layouts_pt1.html
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com
- Template Triage!
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
http://www.macromedia.com/support/search/
- Macromedia (MM) Technotes
==================
"TheBigBad2Million" <[email protected]>
wrote in message
news:***9o9$jfk$[email protected]..
>I notice when I make a side bar that I may want links
listed on..I can only
> click on the middle and type there, but there must be
some kind of way to
> do it.
>
> Also, how do I remove the walls between cells without
merging them?
>
> And one more...
>
> How do I remove the spacing outside of my banner? I just
want the cell to
> perfectly fit it instead of leaving empty space around
it.
>
> Thanks in advance.
>

Using a new Palm Pre or Pixi in Europe - CDMA vs. GSM

I am hoping to upgrade from the old Palm TX that I currently have to one of the Palm smartphones. The problem I have is the available carriers. Right now, it seems that my only choice is Sprint. The problem I have with Sprint is that their network is not compatable with European networks. Verizon is going to be offering the the Pre Plus and Pixi Plus, however, I believe that those are CDMA phones which would not work in Europe. The Pre and Pixi apparently are dual band GSM phones, but the only carrier that seems to offer them is Sprint. The only good thing I can say about AT&T is that my old Motorola phone works everywhere I have gone recently in Western Europe, Eastern Europe, and Russia. Anyone have a workaround for me - other than continuing to carry around two different devices?
Post relates to: Palm TX

Sprint is also a CDMA carrier here in the US.
There is an unlocked Pre sold in Germany at the moment.
It is rumored that webOS devices will shortly arrive at AT&T, so that might be the best bet - a little patience!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

New Palm Pre OS 3 days old and I can only hear using my speaker phone

I am pissed. Sprint can't seem to help me and Palm want to charge me to assist me. Are you having problems with your pre os? Plus there is no settings and/or tools and worst of all no freaking manual to research issues. Okay calming down but right now I think I am giving this thing back to Sprint and they can send it back to Palm!
Post relates to: Pre p100eww (Sprint)

I BELIEVE I HAVE CORRECTED THE PROBLEM WITH ONLY BEING ABLE TO HEAR WITH JUST THE SPEAKER PHONE. I WAS LISTENING TO PANDORA THROUGH A HEADPHONE JACK THAT IS CONNECTED TO THE CAR SPEAKERS. WHEN I GOT HOME I PULLED THE HEADPHONE JACK OUT ( WHICH I HAVE BEING DOING FOR ABOUT A MONTH NOW) AND RECEIVED A PHONE CALL ABOUT 10 MINS LATER. I COULD NOT HEAR THE PERSON CALLING BY USING THE INTERNAL SPEAKER AND HAD TO USE THE SPEAKERPHONE.
TO CORRECT THIS PROBLEM I DIALED MY VOICEMAIL AND TURNED THE SPEAKER PHONE OFF. MAKE SURE YOU HAVE SOME HEADPHONES HANDY. PLUG THE HEADPHONES IN, YOU CAN HEAR THE VOICEMAIL THROUGH THEM AT THIS POINT. I REPEATEDELY UNPLUGGED AND PLUGGED THEM IN WHILE SIMUTANEOUSLY MUTING AND UNMUTING THE PHONE (TRY TO DO IT AT THE SAME EXACT TIME AS YOU PLUG AND UNPLUG THE HEADPHONES). IT TOOK ME ABOUT THREE TRIES AND THE PROBLEM WAS FIXED. NO NEED TO SEND THE PHONE BACK IN. JUST PLUG AND MUTE AND VICE VERSA A FEW TIMES AT THE SAME TIME AND YOU SHOULD BE FINE.

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Is Palm Zire 21 Software compatible with Palm Pre Plus Cell Phone?

I have an older Palm Zire 21. I love all the features. However, now I am trying to consolidate my Windows (vista) Calendar with my Palm and it is not compatible. I thought I would purchase the newer Palm Pre plus Cell Phone in order to have all of my contacts and calendars on my phone as well as my laptop. Though no one can seem to answer my question: Can I import my contact and calendar from my Zire 21 to the Palm Pre Plus?
Many thanks to who can answer this for me. I greatly appreciate your time and assistant.

webOS (the new Operating System) from Palm does not natively sync to your computer, but to the "cloud" (online servers).
Palm offers a program that will read your Palm Desktop information, and transfer it to Google. This is only a one-time transfer, and not a sync solution. See this thread.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

AFTER receiving a text message, how to turn off sound on Palm Pre

Someone has to help me with this, because I'm at my wits' end! I used to have a Palm Centro, and really, any other phone before my new Palm Pre, goes something like this:
1. You get a notification ring(s) when you receive a new voicemail or text message
2. You press the volume button, hit the screen, etc
3. THE NOTIFICATION RINGS STOP!!!!
Does Palm Pre not have that capability? If I'm texting back and forth with someone, I have to listen to the WHOLE THING EVERY TIME? Tell me that Palm has thought of a way to fix this, because it's driving me batty. It's the only thing I completely hate about this phone, and I can't find anyone here that has had the same issue...
How do I make the ringing stop?????
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I don't know about anyone else, I get the notification for everything that happens: for IM's, texts, when I charge the battery, when I'm low in battery, etc. The issue that I have, and that I hope someone has the solution, is that from my old Palm Centro, and really, every phone I've ever owned, there was something I could press that would stop the notification! Nothing stops the notification though! and it's a good 30 seconds... Which is not a big deal when it's one text message, but when it's 4 texts messages going, it never stops!

Palm TX conversion to the new Palm Prer Plus

I am anticipating the purchase of the new Palm Pre Plus phone from Verizon. Does anyone know if I can transfer my Palm TX data to the Phone? Also, Is the phone Bluetooth compatible to synch to my internal car phone system?
Post relates to: Palm TX

Hi, and welcome to the Palm Support Community.
Your question regarding migration of data from your TX to the Pre Plus is answered in several threads in the Synergy board. Check the two top "stickied" threads about moving your data, and desktop synchronization with either Palm Desktop or M$ Outlook.
Also, since that issue is the main Subject of your post, I will move this thread into that Synergy board.
Message Edited by smkranz on 01-17-2010 08:28 AM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Transferring SMS between Palm Pres

My first Palm Pre's screen broke. I can still root into it and I have a copy of the PalmDatabase.db3 file.
I bought a new Palm Pre. Is there a know way that I can use to move my SMS data to the new phone? According to the Palm support rep I chatted with, I am SOL.
Palm needs to put up documentation about how to edit the PalmDatabase.db3 file so that customers who care to can backup up their own stuff. I wouldn't mind so much if the Palm Profile system did it, but it does not backup everything. In other words, Palm is a company that makes phones and phones are things that are broken/stolen/replaced often yet Palm has made it impossible for REPEAT customers to restore sets of their own data on the SAME model phone from the SAME company when it is dirt easy on a technical level (it's just dealing with SQLite tables) to do so.
I have bought two Palm Pres so far. I am not inclined to so again unless this is fixed. Backing up data is easy to do and Palm is selectively backing up subsets of data for no real reason that I can find. If Palm doesn't want to backup everything to their servers then they at least should give their customers a way to back it up to a Mac or PC. If this is not a feature by the next time I am in the market for a phone, Palm is out.

Hello,
It is not possible to copy files from one backup to another. In order to get your 3G SMS data onto your new iPhone 4, you must restore your entire 3G backup onto the iPhone 4.
You can do this by right-clicking on your iPhone under the devices section of the left panel and select "Restore from Backup..."
Let me know if you have any trouble getting this to work.
-Cristofer

New palm pre

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