New Palm TX freezes completely after turning on Wi-Fi
Hello,
I live in Europe and recently bought a new Palm TX over ebay. Everything runs fine, but when I turned on Wi-Fi (right out of the box, nothing installed), the screen becomes white, backlight is on, and it freezes. A soft-reset awakes the device. I already tried a hard-reset. Nothing helps. Sending it back to the dealer and re-sending it to me would cost a lot aof time and money, so I decided to change the mainboard by myself (I'm a computer technician, so that's no problem for me).
BUT: Where from can I quickly get a new motherboard? Are there any available at Palm.com?
Thanks
Roman
Thank you, rk87! I was unaware that I would qualify for AppleCare. Btw, the # is: 1-800-275-2273
The AppleCare tech who called me set about recreating the problem I was having. On his first try, his Maps app incorrectly identified the apartment bldg across the street from him as his Current Location: the exact situation I found myself in. However, he could not provide an explanation, nor a solution to correct the issue. This was after he sought advice from every person with whom he had access.
Apparently, my problem w/inaccurate locations has happened to many other Maps/Wi-Fi users. The problem, he explained, is that no one up the chain of engineers is truly aware that this condition exists. So, he asked me to present the issue - and its lack of a solution - again in a Feedback forum. Naturally, I don't have a clue as to how that's done effectively ...
So - once again - can you put me on the trail of someone who CAN assist?
Thanks,
Robert Cardwell
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