New password must differ from old password by at least 9999 characters.

Hi All,
When  logging into my Apex as admin ( https://server/apex/apex_admin ) , I was asked to changed the password which I did but then I received the error "New password must differ from old password by at least 9999 characters". Apparently I made some wrong settings in the password policies before, but now I am stuck. I have the admin password, but I cannot go pass the change-passsword page.
Is there a way that I can reset the password policy from the command line ?
My Apex is 4.2.2 on Linux RHEL 6.3.
Thanks,
Vu

Hi and Welcome to the Forums!
Even though things switched over via DTM, it sounds like something on your carrier side has not yet fully switched over. I suggest you contact them for formal assistance as they manage your BIS account and need to ensure that things have properly shifted over on their side.
FYI -- the credentials it is asking for have nothing to do with your email accounts. These credentials are your BIS account credentials (the account I mentioned above). BIS stores all of your email credentials so that it can perform as true PUSH from the perspective of the BB. But, to protect those, it further has credentials to get into the BIS account itself...and these are the credentials it is requesting.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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