New Pavillion DV6 with Windows 7. Synaptics TouchPad cannot start - error code 10.

I've had the laptop for about three weeks. Installed an HP 3005pr USD 3.0 Port Replicator a few days ago and the Synaptics TouchPad stopped working (perhaps not related?). Keyboard works fine. I've used a Microsoft USB keyboard and mouse for several weeks with no problem. Spent an hour and 20 minutes with HP tech support while the BIOS was refreshed and the TP driver updated (although the download didn't install correctly).
I am now getting a message: "device cannot start (code 10).
Any suggestions?

Hi,
First, can you provide the specific model of dv6 you have, that can impact what steps are suggested.
Which Touchpad driver did you attempt to install with HP Tech Support? You mentioned that the driver didn't install correctly, did it generate an error message? If so what was the error?
The first thing I would do in your situation would be to use MS System Restore to go back to a restore point when the Touchpad was working, if such a restore point exists. Take a look at the document below, and look for the section called "Restoring Windows to a previous point" and follow those steps, choosing a restore point when you are sure that the touchpad was working.
Using Microsoft System Restore (Windows 7)
Let us know what happens.
Although I am an HP Employee, I am speaking for myself and not for HP.

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New Pavillion DV6 with Windows 7. Synaptics TouchPad cannot start - error code 10.

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