New PC lost origional install disk and unable to install using download
I got a new PC and have lost my install disk forr my Tunston T2. I tried to install using the download of version 4.1.4 from the website but no luck. When I try to open the program I get an error message "Palm Desktop Application has encurred a problem and needs to close".
I tried it without the device connected and with it connected and get the same error.
My PC has an Intel Core2 Quad CPU Q9400 @ 266GHZ with a 500G drive. I am running Windows XP Pro.
Does anyone have a clue how I can get it up and running?
Post relates to: Tungsten T2
This question was solved.
View Solution.
Sounds like your data crashing out palm desktop.
It's either your calendar or contacts causing the issue.
Steps to fix
1. Navigate to C:/program files/palm/Hotsync ID
2. In that folder locate another folder called datebook
3. Remove datebook.dat file from there and place on desktop
4. Go to folder called Address
5. Remove address.dat file from there and place on desktop
6. Attempt to open palm desktop
IF it opens continue
7. Go to tools/options and change the start up application from datebook to memos
8. Navigate to C:/program files/palm/Hotsync ID
9. In that folder locate another folder called datebook
10. Grab the datebook.dat file off of the desktop and place in the folder
11. Choose to overwrite the file
12. Go to folder called Address
13. Grab the address.dat file off of the desktop and place in the folder
14. Choose to overwrite the file
15. Relaunch palm desktop
16. Go to tools/options/tools
17. Select fix corrupted records.
18. Close palm desktop re open
Everything should work fine. If you want you can then change the start up application back to datebook.
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