New People Report

So we're looking in to running some new SQL reports against people and want to ideally break this down by department (so we can send department managers their staff's ticket stats).We changed email addresses over a year ago and this then created duplicate people. The 'old' email address people have their old tickets associated to them and all of their correct AD information whereas the new email address people have their new tickets but is missing some AD information (like department).Example: [email protected] has 122 tickets and their correct AD stuff but [email protected] has 98 tickets but no department information etc. and Spiceworks doesn't see this as the same person.
As a test, from the database, we've attempted setting any tickets from [email protected] to move to [email protected] which appeared to work. Then I...
This topic first appeared in the Spiceworks Community

Preferences are set: for People recognition to Analyze Photos for People Automatically.
I tried unchecking this and running people analysis manually. Neither works:1(

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