New phone can't receive or send calls

I upgraded to a smart phone and it worked great at home in Texas but I work in Alaska 2 weeks at a time and when I got up here it only rarely will let me send or receive a call. my last phone worked perfect here and other co-workers phones - same carrier work just fine- standing within feet of me. Tech support has a ticket on this and are looking into it. My question is: could there be something I need to set or reset or activate to make it work out of a Verizon area?

Thanks for your response; I tried *228 but since I am out of a Verizon area that doesn't work and I don't see any advance settings options to check CDMA?
The Tech support person I spoke with seems to think the system I am roaming on is not recognizing my device for some reason. So possibly it is an issue with that--but I can't rule out a phone issue. Another worker has an identical phone and gets great service.
Thanks,Jeff

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