New Phone due to technical problem. Syncing and AppleCare...
I just recently covered my iPhone with AppleCare. Today, I had to get a new device from the Apple Store because of a technical problem with my phone. I want the SAME AppleCare for my new device (2-year coverage) and I can't get my iTunes to find the new device. HELP!!
I have pondered this question but in the end I can justify this because if after each time your device breaks you could end up with a lifetime warranty. This is not fair on the corporate end, now would you be honest with your warranty? Yes, but then comes the others that would keep breaking their device to extend their warranty... So this is not Apples fault but the bad apples before you. Blame them not Apple. As for iTunes not finding your phone, it is most likely firmware version 1.1.4
1) first make sure your iTunes is up to date
2) Delete then re-install iTunes & Delete the following files:
The iTunes application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
then re-download the latest version of iTunes.
Similar Messages
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I bought several season of a tv series in the German Apple Store. Now they are gone due to technical problems (no backup). How do I get them back? ATTENTION: Meanwhile I moved to Switzerland and the Swiss Store doesn't offer tv series.
Albenn
Welcome to the Apple user discussion forums
I'll hit a few of your questions - others will have to do others since I'm not up on some of the issues you ask about
4) is there an easy way to review/delete items (in 6, i run a basic slideshow and delete on the fly -- is this still workable in 7?)?
Yes
5) Are there significant functionality benefits of 7 over 6 (e.g., does the noise function or shadow/highlight really offer significant benefits? The Events seems obvious, but I'm more interested in "under the hood" experience
Yes
Loseless editing - web galleries - events
a) Is import any faster? As my library is growing in size, the import is getting overly slow
It is fine for me (only you can compare to your current) - I have 20542 items using 26.3 GB in 271 events
7) Is there a full-screen edit mode?
yes
8) Can you configure events so that it's not just by day?
yes
9) Is 6's "roll" structure as mirrored in the file system still available in the Events approach, or is the database structure that once you've converted a library, there's no going back?
Events replace rolls (if your rolls are named - NOT the default rollxxx name - they will come across as is - to me events are rolls with much more capability and a new name - some people are VERY putoff by the change (but most love it) for reasons that I simply do not comprehend
10) What is the effective (or advised) maximum library size? I've probably got over 60GB of images in my libraries now, with 20,000 images or so. If 7 can readily digest them (and preserve all my albums, etc.), then I'd love to combine them into one, unless that will kill performance, make the database unstable, drive backups into interminable waits, etc.
The advertised max is 250,000 photos - I have about the same number of photos as you in about 1/3 the space - there are a few users here with libararies your size. With iPhoto Library Manager it is easy to maintain multiple libraries if you choose
LN
Message was edited by: LarryHN -
I can't get my new Macbook to allow me to sync and still keep my phones existing iTunes library. Even though it is the same account it doesn't seem to recognise that my Apple ID is the same
If youre like me, I have so many Apple devices, I always move things over manually rather than remember what to sync and what not to sync........ There’s an option to UNCHECK sync on any device if that helps you in ITUNES.
On any device, like your phone, in ITUNES you can check the option for manual vs. automatically sync. -
Please can you help....
I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.
I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.
I was asked in the shop if I wanted a black or white one, I asked for a Black one, as all my iPhones have all been Black as I DON'T LIKE White ones. (sorry)
I was told my phone would arrive in a week so I waited with broken phone for new one. The following week I was told it would be the following week, the following week i was told the same but the assistant in the shop told me they would ring me when it arrived. Three days later i recieved a text from the shop to say the phone would be in tomorrow, when I went in they said it had not arrived and they would call me when it was in the shop.
They called me on Thursday the 17th of October to say the phone was in the shop.
I arrived at the shop at 6:00pm after my work, the shop closes at 7:00pm. I recieved the phone, signed for it and extra unwanted insurance with I was told I could only canceled in a month. I was then told they didn't have any sim cards in the shop, i said no problem the Phone i assume will need charging so i will take it home and charge it and return for the sim tomorrow.
So the Phone remained boxed.
When I returned home and opened the box I realised it was a white one, I replaced the lid put it back in the bag, and returned it to the shop first thing Friday 18th October, to point out the error, only to be told "to bad" ?? I was told I could have changed it the night before but not this morning? They said I had ordered a Black one but as I had signed for a White one nothing can be done. I was angry and left the shop. I returned later the same day with a French friend to try and resolve this problem, as I wasn't sure if something was being lost in translation. I didn't think I was being unreasonable, it is a very expensive piece of equipment and this wasn't what i wanted. They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold, and that mine was a silver one.
I then thought it was my mistake as it was a new phone. She put a sim in the phone put it in the box and I left for a business meeting only to arrive and see a Black iPhone 5s sitting on the table??
So I then returned back to the shop with the Black one and mine still all boxed and untouched to prove they had blatantly lied to me an hour ago, only to be told that there was nothing they were prepared to do.
Is this fair practice ? I am at a loss with this and am looking for help ?Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source) -
Every time I connect my IPhone 5s to the computer it comes up as a new phone ,even know I have synced it to the computer before and it worked fine
I would try 2 things. First, I would de-authorise the computer, then authorise it again. If that doesn't work, then second, you could try uninstalling iTunes and then reinstalling.
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I had a new phone and I clicked some pictures and then I restore my new phone with the old back up and I lost my new clicked photos...please help me how can I get back those photos?
You were already provided the answer. If you do not have a backup of the phone while the photos were on the phone, they are gone. When you restore your phone from an old backup, anything that has been saved to the phone since that backup is deleted. Sorry.
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I Need help, my wife and myself just got new phones. I got the iPhone 6 and my wife got the 6 Plus, we set our phones up and for some reason I am recieving all her text messages. We share the same Apple ID, but we always have and never had this problem before. Someone please help, this is driving me crazy. I appreciate any and all help. Thank You!!!!!
Using More than One iDevice on the Same Computer
This applies mainly to couples who are adding another device and do not want their email, messages, etc. being duplicated on both devices. To begin read: How to use multiple iPhone, iPad, or iPod devices with one computer. You need to establish a separate Apple ID and password for whomever will use the new iDevice. See Apple - My Apple ID and Frequently asked questions about Apple ID. The easiest way is to do this on the computer using iTunes: iTunes- How to set up an Apple ID within iTunes.
On the computer create a new user account for the person with the new iDevice. This will be the user account that person will always use. He/She will no longer use the other user account. This way that person will have a separate iTunes Library. Note that once done you cannot "share" apps under a single Apple ID. Each of you must purchase your own apps under your own Apple ID. When you decide to split up like this one of you will need to re-purchase the apps that they want to use.
Start by transferring the new device(s) to a new account along with all your data. Save any photo stream photos that you want to keep to your camera roll (unless they are already in the camera roll) by opening your Photos app, tap on Albums icon at the bottom. Now, tap on My Photo Stream album; tap Select; tap on the photos you want to select;, tap the share icon (box with upward facing arrow) in the lower left corner; then tap Save to Camera Roll.
If you are syncing notes with iCloud that you want to keep then you need to open each of your notes and email them to yourself. Later you can copy and paste the text into new notes created in your new account.
Tap on Settings > iCloud > Delete Account (only deletes it from this device, not from iCloud; the person keeping the current account will not be affected,) provide the password to turn off Find My Phone and choose Keep on My iDevice when prompted. Sign in with a different Apple ID to create your new account. Choose Merge to upload your data.
Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.
Note: The essence of the above was created by user, randers4. I
have made substantial changes to improve readability and syntax. -
I have spent several hours trying to find a solution to the following problems. After syncing my IPad with ITunes, I end up with photos that I previously deleted in my albums, duplicate photos, albums that have wrong pictures in them and weirdest of all, strange graphics and Facebook photos that are not even mine. Right now I hate this thing!
I have scanned the support forums, Googled it, deleted several photo caches, spent days editing my photo files, checked the specific folders I wanted to sync and it seems like it's not syncing, just adding the same photos and strange crap that it already had on it. Oh please help me!
Thanks!OK....I'm stumped. The message you are seeing is typically there to protect someone from syncing with a different computer/iTunes account. Is there any way anyone else has used your iPad and possibly connected it to their computer?
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Problem syncing and greyed out songs on iTunes
I just recently switched from an iPhone 3gs to an iPhone 5. Before switching phones, I went on iTunes and clicked "back up" in case I wanted to transfer music, photos, etc. After switching, I decided to add new music onto my new iPhone. I don't use iTunes very much, so while trying to figure out how to put music onto my phone, I clicked "restore from backup." I was afraid some of my new apps would disappear, so I clicked cancel. I checked my phone and the only difference I saw was that I got my old bookmarks back from my old iPhone.
I went back to syncing my new music and figured it out, however, I noticed that every time I clicked "sync", it would sync for a little while, stop at "step 2: backing up" and then cancel. I think cancelling the "restore from backup" interrupted the syncing process for my music because now, some of the songs are greyed out on iTunes, but they still show up on my iPhone. I'm happy the music still plays on my iPhone, but it bothers me that I can't get rid of the greyed out songs on iTunes.
Can someone please tell me how to fix the greyed out songs and how to stop my phone from syncing and canceling?
P.S.
My iPhone would sync and then cancel every time I plug in my iPhone into my computer, but I stopped that by going on iTunes to "Edit", "Preferences", "Devices", and then checkmarking the box that says "Prevent iPods, iPhones, iPads from syncing automatically."
I hope all of this makes sense >.< I feel like I should be jumping up and down in joy for getting an upgrade, but I'm bummed out now that this has to happen :/I'm sorry I don't have a solution to post, but just want to say that I too (and I'm sure, among millions of others) have experienced nothing but frustration and anger at all the ridiculous bugs that have happened seemingly without any interference from the user's end.
I can't even begin to list all the problems I've had since being forced to upgrade to iOS 7 on my iPhone(s) and iPad(s) being a family of Apple users. The OS "Music" app is completely useless now (half of my 1,200 songs are "greyed out" and unplayable), iTunes doesn't sync properly (it absonlutely refuses to transfer songs no matter how many options and selections in the various panes are checked off) and everything is INCREDIBLY slow.
I've read SO many possible solutions and fixes and, really, I don't have the TIME to be reading endless posts and screwing around "experimenting" trying to get it fixed. And Apple, as usual, is mum and nowhere to be found.
My advice to tech companies is to LEAVE THINGS BE -- especially if there is no real improvement. Unless the change significantly improves the functionality—changing the interface, buttons, or even the icons JUST BECAUSE is stupid policy and infuriates those of us whose lives don't live and breathe Apple...and just want a functioning phone. -
Problems syncing and lots of "Other" data
I have a 32gb iPod Touch 5th gen running iOS 7. I have 2 major issues, as stated in the title.
The first is with syncing. As iTunes goes through the steps it gets stuck on "Waiting for items to copy" or "Waiting for changes to be applied;" whichever happens to be the last step. I've managed to get around this by stopping the automatic sync and clicking "Back Up Now" and "Sync" seperately. Frustraiting, but it worked. But lately I've been having to restore from a backup just to put a few new songs on it. And sometimes that doesn't even work.
On top of that there's been a growing mass of "Other" data. It's pretty firm at sitting around 7.27 gigs. I've gotten it to completely dissapear once (save for a few megabytes), but then discovered that half of the music that should be on my iPod wasn't (I have just under 15 gigs of music on it), and when I got it back on, the other data was back exactly the same size as before. inversely, it's jumped to as much as almost 10 gigs, but after a similar problem and fix, it shrank to 4.26.
I've heard the only way to get rid of either of these problems is to restore to factory settings, but I really don't want to do that since I have a lot of irriplacable data (game records, worlds in Minecraft, notes, etc.), but I'm afraid that may be my only option.
I can assure you I have my data under control, I understand how to delete unwanted data to free up space, so going through settings and deleting unused apps and data wont help. All in all I have precisely 14.97gb of music, 920.4mb of photos, 1.66gb of apps, 44mb of doccuments & data, now there's 8.17gb of other data, and only 2.24gb free.
Is there any way to fix this besides resetting? Any help is appreciated, I hope this makes sense, and thank you for reading.These 8GB is mostly corrupted data I suppose.
Since you do sync and backup manually, when you look in iTunes now, goto preferences then the devices tab, you see two backups. is there one that has a date before this 8GB mess happened?
If yes, it is easy: connect, do the "RESTORE iPOD", then after that "restore from backup" and choose the older backup. Done.
If not, there is a problem, you cannot, as it is, restore from the backup, because that has all corrupted data in it.
Tell me and we will find a another way to get back your data, maybe not all. wait with restoring the ipod.
Lex -
Options after new phone stolen (had for two weeks), and refurb doesn't work?
Back in November, I ran into some bad luck with Best Buy phone insurance, and wasn't due for an upgrade with Verizon until March. Long story short, I went into a Verizon store on Black Friday weekend to see what my options were, and walked away with a brand new Droid Maxx for only $40. It counted as my new upgrade, and I was thrilled.
Not two weeks after purchasing the new phone, it was stolen from me. I contacted the Asurion insurance company and shelled out $150 to have another phone overnighted to me. Much to my surprise, they sent me a refurbished Maxx with a small crack in one corner - clearly a great deal older than my two week old stolen phone. I decided to give the phone a chance, since I didn't have enough money for other options.
Now, nearly three months later, this refurb is not working out at all. The crack has grown, I can't do any hands free or voice activating calling/navigation, the speakers cut out periodically, and most of the time I can't hear out of them to the point where I have to use speaker phone, and then the people I'm speaking with can't hear me. To top it off, the usually fantastic and long battery life I enjoyed on the original phone are NOT present on the refurb. It lasts half as long, when it does bother at all to charge.
I work for a hospital and need to be on call nearly every day, and the needless quirks on this phone are making it very difficult to do so.
I am at my wits end, and would like to know what my options are. I did not pay almost $200 to insurance to have a subpar refurb for the next two years, and I cannot afford to pay $150 to Asurion for another refurb. If my money goes anywhere, I would like it to go to something that will last me the next two years. I realize that I am very lucky to even have a nice phone, but it is not meeting my needs and is risking my day job when the hospital can't get ahold of me readily.
What are my options? I am on family plan. Should I pull my number off the plan for my own? Try to qualify for Verizon Edge? Or take my number to another provider that will give me a new contract and a new phone? Thank you for your help in advance!You should have arranged return of the damaged replacement to begin with right then. Too late for that though. At this point, you can buy a used phone on Swappa.com or elsewhere that is compatible to Verizon or buy full retail. I don't they will let you Early Edge right now being so close to having just upgraded.
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I opened an account with added lines with Verizon about Nov 14th. Not 30 days has passed and yesterday in the middle of using my fully charged HTC One M8 Windows phone the screen went dark. I can hear incoming service but of course the phone is useless.
I was promised a replacement and told by the tier 2 support person last night that the replacement would be out overnight. I checked earlier and no status was available, and I checked now after waiting today for the phone, and now I see the phone was not sent overnight, and further that I will be sent a "like new" used replacement. I paid a substantial down payment and will be continuing to pay the new phone price, but now I am being given a used phone though still paying for new.
I am really unhappy about how this less than 30 day customer who is not going to a discount carrier is getting treated. Someone credited me for the few days service I am out...but that still does not resolve the used phone issue. Is this something I need to take up with the BBB?Sucks, but it is in the contract you signed. Within 14 days, return the phone and get a new one, after 14 days, it is a used phone and gets replaced with a used phone. I had this happen to me, felt a bit cheated, but you know what, that phone lasted the entire rest of the contract without issues and continued to work when I passed it on to family.
The only alternative would be to work directly with HTC, the manufacturer of the phone and try to get a new replacement. However, almost every company does exactly what Verizon does in this situation. Since Verizon is keeping to the terms of the agreement you both agreed to, the BBB will not see any problem and not have any reason to act. -
I just recently got back from Iraq like 4 months ago and I bought the new Iphone 4. I didnt have my computer with me because I was moving to a new duty station. I just got my computer yesterday and I hooked my iphone to the computer. Instead of hit set up as a new phone, I end up clicking on restore previous settings. Now all my new pictures, contact, videos, etc, are gone. I have my phone with old stuff from over a year ago. Is there a way for me to get my current stuff back. Did itunes save it somewhere and I dont know how to get it. Please help me out. Let me know if I can get it back or not.
If you restored your iPhone rather than synching it, you've lost all that data.
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i connected my brothers iPhone 6plus onto my iTunes and it showed up that i could choose to back it up as a new phone or to an existing iPhone so i chose his old iPhone 5 and after the backup he went on his phone and everything that he had from his iPhone 6plus was gone and changed to what he had on his old iPhone 5! how can i get all the pictures and contacts from his 6plus back onto it?
I suspect unless he had some items in iCloud backup then they are gone. Connecting an iPhone to a different library from that to which it was previously connected will result in the device asking if you want to erase it.
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When I connect my I pod shuffle to USB it shows an error message - " I Tunes has deducted a problem with your audio configuration. Audio/Video playback may not operate properly" due to this problem whenever i connect earphone each and every earphone gets un usable. Already made a factory reset. please arrange for a rectification.. :'(
Hi Ganeshpandianm,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
http://support.apple.com/kb/TS1371?viewlocale=en_US
"iTunes cannot run because it has detected a problem with your audio configuration"
Cheers,
- Judy
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