New phone insurance policy change?!

i just upgraded my phones in december, both of them currently have cracked screens. the last time i needed to send my phone out it was free. This time they're telling me that its gonna cost me $150?! because the policy changed in September '13?!

Hi Mrsheffner12,
One cracked screen is frustrating enough! To have cracked screens on not one, but both of your phones is understandably disheartening. I’m happy to see you regularly purchase Geek Squad Protection (GSP) on your phones as it allows you the opportunity to fix issues like this at a much better value than buying a new phone outright.
Yes, a $149 service fee has been added to GSP plans on cell phones. This change is in effect for GSP plans attached to phones on or after September 1st, 2013. The fee is only assessed in the event that the problem with the phone is not covered by the manufacturer's warranty. Most cases of accidental damage, including cracked screens, are generally not covered by the manufacturer so the repair includes the service fee. To coincide with the added service fee, the monthly cost of the GSP plans for phones has been lowered. You can see the full terms and conditions of our GSP plans here.
I appreciate you taking the time to share your concerns with us here on the forum. Please let us know if you have any other questions.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Hello jon713,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: About iOS backups
http://support.apple.com/kb/ht4946
App Store Application data (except the Application itself, its tmp, and Caches folder)
Application settings, preferences, and data, including documents
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
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Jonryan21 wrote:
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http://support.apple.com/kb/HT2109
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New phone insurance policy change?!

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