New phone restored from wrong backup. Any suggestions?
I just bought a new Iphone. I was trying to set it up from my computer. It was restored from a back up that has an old Appe ID. I don't know the password for it, so I can't erase the phone myself and use the new backup. Any help on what to do?
if the iPhone goes through the cycle again every time it is re-connected to your Mac, there is a problem with the old backup or with the new iPhone.
Try restoring the new iPhone with iTunes as a new iPhone or not from the backup. If no problem after this, bingo.
Similar Messages
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I just upgraded to Yosemite, had to upgrade my iPhoto so downloaded iPhoto 9.6. My photo library needs to be upgraded to work with this new version of iPhoto but when it started to upgrade, this prompt appeared -Your photo library is damaged or unreadable and cannot be opened. Please restore from a backup.
Suggestions?Try download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. -
New iPhone restore from old backup and lost new photos
Hi there
I recently got a iphone 5 and from the excitement of seeing Obama in cape town, took pictures of his speech and even recorded my friends shaking his hand and have brief converstaions. Now when i connected the new phone into my mac, itunes requested a restore from old backup. So agreed, not knowing that all the new photos / movies of the US president would be deleted!!!
Can i reftieve them or not. and why doenst Apple provide such informaition to users for new restorations?
Please help!eh2756 wrote:
Same problem. My wife lost her iPhone 3Gs while on vacation. Purchased iPhone 5 on the trip and took pictures with it. When we got back home I clicked restore from a previous backup and all the pictures disappeared.
I wonder if Apple is reading this thread. ?????????
NO... What did you expect the phone to do when you restore from a backup.
You should've imported the new pics to your computer as you would a digital camera.. -
I can no longer send pictures from my I phone 4Gs, It's been updated & I reset the entire phone & restored. Still having same issues. Also not receiving pictures anymore either.
Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love -
Hello-
I just upgraded from an iPhone 4 to an iPhone5s. I was trying to set up my new iPhone. I connected it to my Mac and iTunes and chose "restore backup from old phone". It's now finished syncing but my iPhone keeps on telling me to "connect to itunes". It's as if my new iPhone is not recognizing that restoring is done. What do I need to do?
Thanks for your help.if the iPhone goes through the cycle again every time it is re-connected to your Mac, there is a problem with the old backup or with the new iPhone.
Try restoring the new iPhone with iTunes as a new iPhone or not from the backup. If no problem after this, bingo. -
New iPhone restore from iCloud backup then sync from computer
Hello
I am getting a new iPhone 6 tomorrow (fingers crossed delivery is ok).
I back-up my current iPhone using iCloud and use iTunes match for music but I am getting a 128GB new iPhone so intend putting all my music on that new iPhone.
What I want to do is use the iCloud restore function to have my new iPhone take on the same settings and app data etc as my current iPhone (which is backed up through iCloud) but then sync all my music from my iMac. It appears that when I plug in a phone to my iMac for the first time iTunes won't let me sync without first either setting the phone up as new or restoring the phone from a iTunes back-up (not an iCloud back-up). Is there anyway to get around this?
I hope that is clear, it sounds convoluted when I read it back.
PS additional question for extra credit. Do I need to update my current iPhone to iOS 8 before running a back-up to allow a restore to work on a new iPhone 6 (which will be running iOS 8)?If it were me, I would setup your iPhone as a new phone. You will be asked during the setup to enter your Apple ID and password so you can log into iCloud. As long as you have been using iCloud for your Contacts, Notes, Reminders, etc. once your phone is setup iCloud will sync your Contacts, Notes, Reminders, etc. I think you will also be prompted to setup your email account(s).
I think iPad iCloud back ups are different than iPhone and you can't restore an iPad back up to an iPhone and visa versa. I'm not 100% sure since I don't own an iPad. -
any thoughts
If you want to restore the settings and data from your old phone to your new one, restore from the backup of your old phone (see http://support.apple.com/kb/HT2109). You will still have to sync with iTunes to transfer apps, music, and other iTunes media back to your phone.
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Guys am using an iphone 5s that is sealed new, and i tried to restore my backup from my itunes and it was restored a wrong backup that doesnt belong to me and it contains an icloud account, and i want to delete this account. Any help please.
This phone was new. And it was sealed from the box that was closed. And the backup was on my laptop. And this icloud account was saved by mistake on my laptop.
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Trying to restore from icloud backup to new phone
I have just bought a new phone as old one was damaged. I am trying to restore from icloud backup. when it asks for a rescue email address it won't accept the address I am submitting even though it is not any of the addresses that are already registered with icloud as apple id, alternate or rescue emails. this has happened with two different email addresses now, neither of which icloud have a previous record of. not sure what to do now!
You actually have to go through extra steps of setting up your phone as new, updating and then erasing and restoring from that back up.
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Time Machine will not let me restore from recent backups. I can see them on the external drive but will not restore sooner that June of 2013! Any suggestions?
All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.
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New phone still restoring from iCloud backup
i have purchased a 5s four days ago, it's stating still restoring from iCloud backup.
my old phone 4s I backed up to cloud wifi and launched new phone data through wifi as have no computer. it won't let me access any apps or iTunes or complete iOS 8.3 until this is completed. Help please.I finally got mine to work. I let the iphone run its course and it finally restored everything. I wanted to make sure I got everything back, but it didn't sync my non itunes purchased music, so I had to manually do that via the computer. By my estimates it took almost 80 hours, minus 20 of those spent at work and odd hours here and there when I wasn't connected to wifi. So about 50ish
It is frustrating though that it took so long. Apple needs to come up with a better solution in the future. I thought this problem was solved last year with the problems that plagued the ios7 update. It will probably only get worse since iCloud storage just got upped for everyone. -
If I choose "restore from iTunes backup" to move everything from old iphone to a new one, will I still be able to use the old phone for music and apps? Can the old phone be docked up to that same computer every now and then? Or will the new and old phone overwrite each other in some way? In other words, are the two phones treated as different devices when the "restore" option is used to set up the new phone? Thanks in advance.
Yes, you can use the old iPhone as an iPod touch.
Read this:
http://support.apple.com/kb/HT3406 -
I lost my iphone4 and replaced it with a 4s. It's been a year since my last sync. Do I set up my phone as "new" or "restore from backup?" Im hoping game center will automatically have a current record of game data...please help or advise.thx
Restore from backup.
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I accidentally restored my new phone to an old backup and lost all my new pictures, videos, texts, etc. Is there any way to get them back? I cant find an "undo" option.
Apple isn't here. This is a user to user forum.
If you wish to let Apple know your feelings then post at www.apple.com/feedback
Allan -
I got a new iphone 6. When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup. How do I get the most recent backup onto my new phone?
Hello, Anita.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to restore your new iPhone 6 from an iPhone 5 backup. This sounds like the iOS version of your old iPhone 5 may be newer than what was installed on your iPhone 6. Try going through the steps in the article below.
iOS: Unable to restore from backup of a newer device
I would also check to see the backup dates in iTunes and if the backup is located on iCloud instead of iTunes.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
Cheers,
Jason H.
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