New phone, text messages disappeared after less than a day's use

On my son's brand new phone, a Sprint Curve 8330, which he picked up this afternoon, he's been getting texts all day from friends, then at about 12:30AM he realized that all the previous day's texts are gone. Only texts I sent him after midnight are there. Why? This is a fresh new device. He installed Sprint TV and Sprint Music, and I installed Slacker and Viigo, but haven't even activated them (didn't have his email address to register the apps.) I can't see this being memory-related, having under 10 hours use on the device, with almost no app usage.
I thought that maybe I just didn't understand how it works, that it was "filing them away" into a folder for a previous day or something, but searching around did not find any texts from yesterday (just a few hours ago.)
Any help appreciated.
Not a very inspiring introduction to the BlackBerry world...
Thanks,
Scott in Penfield NY

I've done this reset multiple times. And have succesfully done.
You said that you installed some app and after that this thing happened right? Did you install in mass memory or memory card? If on memory card then try removing your memory card and see if it helps.
If you have installed in mass memory then sometimes it can be problem. Assuming your phone is switched off right now! Just connect your mobile to PC/lappy. Wait for couple of minutes, your PC would recognise it as a storage device. If it recognises then copy all the important data you want to keep and format the memory card and mass memory. (I'd this problem when installed something like theme/app from untrusted developer.)
This method worked for me. If not then try again the hard reset
Hold down the following three buttons Volume Down + Camera + Menu button at the same time. (It will Hard reset your Phone, and may takes several minutes to restart your Phone)
While holding these buttons, hold the power button to switch on the phone. And remember press all these buttons carefully as you might not fully press all the buttons!
Release the buttons when the phone shows the nokia hands logo or shows other signs of life like the language selection screen.
As you might be aware of the data loss while attemping this method be sure you will lose everything.
If nothing else works then you might unfortunately visit a local nokia care.
THANK YOU
If this post was useful, click the white star.
Nokia 808 with Belle FP2 (113.010.1506)
Type RM-807
Product code 059p7z2

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New phone, text messages disappeare​d after less than a day's use

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New phone, text messages disappeared after less than a day's use