New phone won't connect to home network, works fine on other networks.

I have a new 5s and it will not connect to my home wireless network. It connects fine to other networks. I have tried resetting network connections, resetting the router and all other things I can think of.
My wife also has a 5s that connects fine and all of our other  devices connect fine.
Here's the rundown:
my 5s with 7.0.2 does not connect at home
wife's 5s with 7.0.0 connects at home
ipad 3 with 7.0.0 connects at home
ipad mini with 6.0 connects at home
Anyone have any idea what's going on?

There must be a problem with the radio software or hardware.  I have spent the last six hours trying various things with two brand new iPhone 5Cs.  All of the other WiFi equipment in my home is fine, as were my two old iPhone 3GSs; just upgraded (or is it downgraded?) Saturday.  Even a totally erased and new set-up has the same problem.  The Genius Bar folks gave me a new phone today, and it has the same problem.  I am NOT HAPPY.
I can connect reliably to WiFi with NO SECURITY settings (I typically use WPA2 and TKIP/AES).  You are not alone, and Apple has a problem; see all of the other complaints about dropped WiFi, no connect to WiFi, etc.  Please call Support and complain - they don't monitor these communities much.

Similar Messages

  • My right ear headphones won't work on my iphone 4s.  I restored the iphone and set-up as new phone, this made the right ear headphone work fine. But as soon as I restored the iphone from back-up it stopped working. Pls help

    My right ear headphones won’t work on my iphone 4s.  I restored the iphone and set-up as new phone, this made the right ear headphone work fine. But as soon as I restored the iphone from back-up it stopped working. Pls help

    Restore as New...
    Redownload your Purchased and Free Apps using the Apple ID you Originally used...
    iPhone User Guide
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

  • When try to connect my iPod touch 4th gen to my house Wifi it won't connect, it used to work fine but now it dosen't work, but it does say that the internet is available, but when I tap on it it just loads. all other devices work fine.

    When try to connect my iPod touch 4th gen to my house Wifi it won't connect, it used to work fine but now it dosen't work, but it does say that the internet is available, but when I tap on it it just loads. all other devices work fine.

    Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • Why can I no longer, after having downloaded Lion, write accents and other diacriticals when in the Google, Yahoo, FaceBook, or even here in this post? The new method for getting at the "option" symbols works fine in other places like spotlight, but now e

    Why can I no longer, after having downloaded Lion, write accents and other diacriticals when in the Google, Yahoo, FaceBook, or even here in this post? The new method for getting at the "option" symbols works fine in other places like spotlight, but now even the older "option+letter" doesn't work in most places.

    Chrome doesn't support the new accent/diacritics/macron chooser. I'm not sure about other browsers such as Firefox. You can use the old Option+letter combination that Doug suggested. Hopefully updates will solve these little incompatibilities shortly.
    Neill

  • I upgraded to iOS7 without incident and has been functioning fine.  However, today, I'm unable to access anything that requires connection.  WiFi strong, working fine on other devices - any suggestions?

    I upgraded to iOS7 without incident and all has been functioning fine.  However, today I am unable to access anything that requires connection. Wifi is strong, and working fine on other devices. Any suggestions?

    Hi there,
    You mentioned that you have tried a few troubleshooting steps already, but you may want to take a look at the article below, specifically the section titled "If you are unable to access the Internet while connected to a Wi-Fi network"
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Hope that helps,
    Griff W.

  • Movie won't play on IE9.  Works fine on other browsers

    Movie plays in all browsers except IE9
    Feb 11, 2013 3:05 PM
    Please go to this site:  http://www.shop.com/Isotonix+reg+OPC+3+reg+-561800349-p+.xhtml
    You will see "View Product Video" to the left of "Ship Free".
    When I click that link in ALL browsers (Firefox, Safari, Chrome), it works fine (plays the movie).
    When I click it in IE9 an empty gray box shows up.
    I have the latest version of the Shockwave Flash Object (11.5.502.149)
    I've been looking for a setting in IE9 but nothing helps.
    Any ideas?
    Thank you
    David

    This is still the Director Shockwave forum, not one for the Flash Player. Perhaps you missed the link in my previous response:
    http://forums.adobe.com/community/flashplayer

  • Tried to login to facetime for the first time since updating my iPad, and I keep getting message about it not connecting.  Wifi is working fine.  Have reset network connections.  Rebooted device.  What else can I do?

    Have been trying to login to facetime, first time since upgrading, and it keeps telling me there is a problem connecting.  Wifi is working fine.  Reset network settings and also rebooted.  What else can I try, please?

    Try reset all settings
    Settings>General>Reset>Reset All Settings
    Note: Data will not be affected but settings will be reset.

  • My new Macbook won't connect to my wifi network - it keeps saying "password incorrect" - but I've tested it on my phone and works fine, I've checked the password I enter is correct digit for digit - what could the problem be?

    My new Macbook won't connect to my wifi network - it keeps saying "password incorrect" - but I've tested it on my phone and works fine, I've checked the password I enter is correct digit for digit - what could the problem be?

    you need to open the keychain access located in your utilities folder in the applications and once in the keychain on the left side click on the words system at the top and in the lower section click on passwords
    next look in the striped area for any passwords that say airport network password next to kind and highlight those and hit delete on the keyboard to remove them from the keychain.
    once you remove all of these airport passwords, quit the keychain
    turn wifi off then back on, select your wifi network from the list and enter the password telling it to save to keychain this should resolve your issue!

  • I just got a new iPhone, and i need to restore it. But my phone won't connect to WiFi. It just says LTE. Why is this??

    I just got a new iPhone, and i need to restore it. But my phone won't connect to WiFi and i'm AT HOME. It just says LTE. Why is this??

    Do you have Wi-Fi router at home?

  • Downloaded new software to version 6 but now my phone won't connect to 3G. How can I fix this?

    I downloaded new software for iPhone. Now my phone won't connect to 3G. How do I fix this??

    You can use the [https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/ Add-on Compatibility Reporter] to re-enable the add-on and let us know whether it works in Firefox 6.
    For more details, see this page: [[Add-ons are disabled after updating Firefox]]

  • MacBook Pro won't connect to home wifi, but will connect to other networks

    Help! MacBook Pro won't connect to home wifi but will connect to other networks. Others can connect to my home network. I've tried diagnostics, resetting the router, restarting my computer, and forgetting the network and then trying to access it. Nothing works.

    Hey Brittany, 
    Welcome to Apple Support Communities.
    It sounds like you’ve done quite a bit of troubleshooting to try and resolve the issue with your MacBook Pro not connecting to your Wi-Fi network. If you haven’t already, take a look at the article linked below which provides some additional troubleshooting suggestions that may help you resolve the issue.
    Wi-Fi: How to troubleshoot Wi-Fi connectivity - Apple Support
    So long,
    -Jason

  • After iOS 6.1.1 update, phone won't connect to data network

    I've just updated my iPhone 4s to iOS 6.1.1 and now my phone won't connect to AT&T's data network at all. Wifi still works fine, but if I turn it off I have full bars, but no connection to the data network. This worked just fine before the update--what can I do to fix this?

    Same with me. 4s-6.1.1--Airtel-india.

  • New iPad won't connect to Mobile Hotspot using WPA or WPA2

    I have a new iPad running iOS 6.01.  It connects to wifi networks perfectly.  I also own a Blackberry 9790 that is capable of running a wifi hotspot.  When I try to connect my iPad to the mobile hotspot when WPA or WPA2 Encryption is used the iPad cannot connect.  If I change the Encrypstion to WEP I am able to connect the iPad and wifi works on it.
    Is there a reason the new iPad won't connect to a mobile hotspot that's using WPA/WPA2?  Is there a way to resolve this issue?
    I am able to connect my MacBook Pro to the mobile hotspot using WPA/WPA2 so I know that it's not my phone or the hotspot not working properly.
    Thanks

    It appears as though I fixed my own problem...I hadn't yet tried restarting my blackberry or my iPad since I had been trying to setup the mobile hotspot and connect the iPad.  Anyways, I restarted both devices and then tried connecting using WPA/WPA2 and it worked.
    iPad is now connecting to my mobile hotspot using WPA/WPA2 with no problems.
    Maybe try doing the same if you haven't.

  • Tried everything - ipad2 still won't connect to home wifi

    Situation
    - home network wireless router is a linksys wrt54g - no login
    - other laptops connect fine
    - ipod touch connects fine
    - new ipad2 works fine on home wifi until I upgrade to ios5.0.1
    - now see three bars in the upper left next to the word ipad, with a spinning circle to the right of that when I open Safari (just hangs trying to open any site)
    - new ipad2 works fine on other wifi (office, airplane, public hotspots) both before and after upgrade
    - set to DHCP with a local IP address of 192.168.1.102, subnet of 255.255.255.0, router of 192.168.1.1,
    What have I tried?
    - turning wi-fi off and on w/in the ipad2 wifi networks screen
    - hard reset of the ipad2 (home / power until apple logo, then release)
    - network settings reset
    - forget this network
    - power cycling the router and cable modem
    - manually deleting the ipad2 from the dhcp clients table via the router admin gui
    - switching on and off airplane mode
    - adding and deleting a client id from the network screen (by default it is blank)
    Anyone have any suggestions? Thanks in advance.

    So - after spending an hour on the phone/hold with apple with no solutions - I did a reset of the router - leaving the default SSID of 'linksys' - and it now works.

  • Macbook, 10.6.8: Won't connect to home unsecured wifi

    My macbook running 10.6.8 won't connect to our home wireless network. plug it into ethernet= works fine, other wifi networks= work fine, it sees the network in the dropdown menu and in the preferences pane, but when i try to diagnose the connection it returns the message that the pw, network name, security type may be wrong... ***? there is no security, it already has the name, and there is no password. please advise.

    The network may well be set up without password, but it still may have some encryption. Have you tried some of these options?

Maybe you are looking for

  • Vendor Confirmation via EDI

    Hi I am analising different possibilities to implement vendor confirmation via EDI? Which Idoc - message type is suitable for Shipping Notification from vednor? Is Inbound delivery created after Shipp. Notif comes to ERP? What might be scenarios rela

  • How  do you get the Warp Stabilizer VFX to work in After Effects CC?

    Upon launching the Warp Stabilizer VFX an error message appears:  "After Effects error. Couild not launch Adobe Analysis Server. (515) (25 101)"  Am running MAC OSX 10.9.2  An error message also appears on launching After Effects CC:  "Quicktime is n

  • HT3819 iTunes won't stay running

    I have recently installed an Apple TV.  Home sharing is working fine except iTunes seems to close after a few hours of inactivity.  I tried setting it to minimize to the system tray with no luck.  I have to keep going to the computer to restart iTune

  • Illegal use of Key Logger

    Help! I believe an ex boyfriend of mine has placed key logger on my computer. I already read about reinstall, which I may do if I can find the original discs for my computer, however, I'd like to prove key logger is even on the computer first. He has

  • Syntax error in program ZRDMCPPROCESS and ZXCIFUSERU16 FORM "SET_PLTEXT_INIT_FOR_APO_LANG" does not exist

    We are having a DUMP from ZRDMCPPROCESS please see dump but once we trace it we find.... ZXCIFUSERU16 FORM "SET_PLTEXT_INIT_FOR_APO_LANG" does not exis This type of errors we hav fix it notes and SPs we can not find one for this one... any suggestion