New phone won't recognize sim card

I just received a replacement for my motorola droid 4.  In the start up tutorial, first thing it says it take out sim card from old phone and put it in the new one.  I've done that but the screen stays on A SKM card is needed to operate this phone.  Please turn off your phone and insert your SIM card.  I have powered off and re inserted the SIM card several times but it continues to not recognize that the SIM card is installed.   HELP!!!

One of three things is going on here. Either the SIM is being inserted incorrectly into your replacement phone, the SIM itself needs to be replaced or the SIM slot on the replacement phone is faulty. It's possible that if you touched the gold contact on the side of the SIM card that it was corrupted and now isn't responding inside of your phone.

Similar Messages

  • New droid won't recognize sim card

    I just received a replacement for my motorola droid 4.  In the start up tutorial, first thing it says it take out sim card from old phone and put it in the new one.  I've done that but the screen stays on A SKM card is needed to operate this phone.  Please turn off your phone and insert your SIM card.  I have powered off and re inserted the SIM card several times but it continues to not recognize that the SIM card is installed.   HELP!!!

    Perhaps the SIM is corrupted... you can get a new one free at a corporate Verizon store, or call CS and they can send you one in the mail.
    In the meantime, be sure the SIM is seated securely, and don't touch the gold contacts.  Though I would think with reinserting the SIM several times it would be detected....
    Are you sure you are inserting the SIM (a white card with numbers on it, goes in the bottom slot) and not the SD Card (typically black, and a bit smaller than the SIM, and sits in a slot above the SIM).

  • My new 4s won't recognize sim card. AT

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    Yes, same issue.  Called ATT, they put me to high level support, then finally to apple.  They said to go to store to have someone help me activate.  They told me web order server issue with ATT.  Went to ATT store, they said everything fine on their end.  Most have been waiting 4 - 6 hours. THey sent me back to Apple.  Apple said it's a known issue, with ATT and it should be at the most 1 - 2 hours.  So worst case sceanrio, I should have only waited 8 hours at the most.  I am on over 12 1/2 hours. They are passing the buck on each other.  Apple suggested iI return it, and expect a new one in 8 business days.  I told them I will return it, but wanted to a buy a new one now.  There was no line and they had "hundreds" of my model in stock still.  The ATT regional manager was there helping with activations and she said she would not approve it and I would have to pay $599.  I am so frustrated and no one can give me an answer.

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    That can happen when you drop our phone or just some pieces inside the phone near the SIM card are loose. You can contact BlackBerry Customer Support Contact (toll free): 1-877-255-2377 Option #2 and they can help you with this situation but if it is unsuccessful you have to contact Amazon so they can replace your phone immediately..
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  • Bought 'Unlocked' iPhone 4s and it won't recognize sim card. Any help?

    Had an iPhone 4 but screen broke so I sent it out for repair but it couldn't be fixed so ordered an unlocked white iphone 4s from a third party site called 'TradeAnythingUk'. I kept my sim card so I could put it in this phone it came through the post today and during setup it has told me this error message :
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    Apparently you didn't get an iPhone that was officially unlocked, but rather one that either wasn't unlocked at all (and you were flat lied to) or that was hacked to unlock it. Restoring would have removed any such hack in most cases.
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    remove the sim card a reseat it first, if the same issue happens then goto AT&T.. but although not often a Sim card can go bad

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    Hello dharland,
    Welcome to the BlackBerry Support Community Forums.
    If it is showing you that the Media card is not available because Mass Storage Mode is currently in use that means that the BlackBerry smartphone is connected to a PC and Mass Storage Mode is in use. If this is shown when the device is not connected to the PC please take the battery out of the BlackBerry smartphone to restart it. After the BlackBerry smartphone boots up check to see if the media card is accessible again.
    Thank you
    -DrP
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
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