New Photosmart 5510 - expired ink

A few years ago I purchased a Photosmart 5510. The problem is, I did not try to set it up until this spring, about 2 years later and the "start up" ink had expired. I did not realize the ink had an expiration so I tried to use the cartridges that came with the printer.
Needless to say, I only made it to the "ink cartridges are expired" screen with this. My question is, is the printer ruined and is there anything I can do to make it work?
Thanks.
John

Hello @JohnRCincy , and welcome to the HP Forums.
I see you have expired ink. Due to the printer needing setup ink, I would recommend contacting HP directly to inquire about getting new setup cartridges. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
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Similar Messages

Black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

My printer has suddenly stopped printing properly. The black ink is no longer printing. I have tried 2 new cartridges and cleaned the printheads. Th black does not come out in the print quality diagnostic nor in any documents that I need to print. The printer is 2 years old. Is there anything I can do to get it to work?

HI,
Please follow this document for the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&cc=us&dlc=en&lang=en&lc=en&product=506...
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Photosmart 5510 black ink shows up to light

i replaced the printer ink and doing so i seen a sandisk chip near the printer i dont know if this fell out of the printer as i can not find where it came from. my ink still prints very light on the black

i have the same problem on my 5510. it prints very light gray and not black for documents. but i tried printing a picture it prints ok. it has all the colors including black. i tried everything that was suggested in the troubleshooting guide.

My new Photosmart 5510 does not have an way to print the info sheet with it's email address.

Photosmart 5510D. When I attempt to print the info sheet the screen says "the printer is not connected to the internet" although it will print email prom my laptop. I am trying to identify the email address to set up eprint.

Hope you a having a great day,
I am trying to probe if you still experience this issue. If you are, I will give you my best effort to get it fix.
Press the eprint symbol and on the menu if should give you the option for printing Infosheet set up page.
If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know.
Regards;
RobertoR
Remember==▼
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Problem creating an ePrint account (for Photosmart 5510)

Hi
Looking for guidance on email addresses and ePrint accounts
I tried to create an ePrint account for my new Photosmart 5510, using the link supplied by the setup software. This took me to an account creation form, where I duly entered my real name, screen name, personal email address, password and notification options, then clicked on the big blue button ... up popped a red square with a white cross by the email address, and a notification box saying "Email already exists" and an invitation to sign in to that account.
Oh well, I did have an HP printer 12 years ago, so perhaps the registration was retained. I tried logging in to that account with the email address that ePrint reckoned already existed, and clicked 'Forgot Password'. This brought up the 'Forgot your password' dialogue box, asking for the email address associated with the account. I entered the email address again, and this brought up an alert box, telling me to 'Enter the email address associated with your account', apparently not liking what I'd just entered. So I'm stuck.
After looking on the forum for login problems, I tried using Safari (rather than Firefox) and also submitting my email at snapfish and asking for a password reminder. Also unsuccessful - same results in Safari as Firefox, and snapfish gave a java resource error.
I got round the problem by using someone else's email address in the ePrint account creation - this then let me enter the email address of the printer, which it had correctly auto-populated with the alphanumeric code provided by the printer.
Now I can log in to my ePrint account, and ePrint works, but I would like to switch the account email address to be my own address. Although I can access the ePrint account settings page, I'm wary of changing the account email address in case it rejects the change and possibly leaves me unable to revert to the initial email account.
Any suggestions?
(Windows XP SP3, Firefox / Safari browsers, Photosmart 5510)

Hi alan;
This is a 404 error which means that the server recieved could not find the requested file, which I dought to be accurate, because not everybody will be having this issue, I will change the DNS of your network to the Google public DNS server becuase DNS resolution issue can be confuse with this errors by the system. and this can the case this time.
Try using Google DNS servers have proven to be accurate.
To do so in Windows;
Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.
Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.
To specify an IP address, click Use the following IP address, and then, in the IP address, Subnet mask, and Default gateway boxes, type the IP address settings.
Google DNS servers are
8.8.8.8 Primary
8.8.4.4 Secondary.
Try that and le tme know the outcome I will keep looking on my end. I have been trying to find out if there an issue I have not be able to find anything useful but I will keep digging
Hope this helps;
RobertoR
And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Photosmart 5510 - wireless Mac - printer offline

Hi there, i'm trying to print from a Mac to new photosmart 5510, wireless is connected, have tested printing via an ipad - works like a dream. Unable to print from notebook (Mac 10.7.2), error message 'printer is offline' the printer is not connected. Have printed with a cable but unable via wifi. Have checked all troubleshooting tips, no luck. advice is appreciated
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
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Photosmart 5510 not recognizing new black ink cartridge

My Photosmart 5510 does not recognize when I've installed a new black ink cartridge. The front panel indicates that the black ink is now full but when I print a test sheet or anything else, the black ink does not come out. I've tried (and potentially wasted) three different ink cartridges.
Any suggestions or is it just time for another (disposable) printer?

Maybe time to call HP and talk to them now.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Cannot access ink cartridge carrier on HP Photosmart 5510

I just got a new HP Photosmart 5510 all-in-one Printer and I have not been able to install my ink cartridges because my ink cartridge carrier is stuck where I cannt access it. Isn't it supposed to come out when the ink cartridge door is opened?

It could also be the door switch. If the sensor detecting the door being open is not tripped, the printer will not send the carriage to the middle.
Is it still under warranty? This is how to contact HP support: www.hp.com/go/totalcare
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I am employed by HP

Re: HP Photosmart 5510 wont print black ink, possible internal ink leakage

Hi Ciara,
I have had the same problem's as Samantha
with my 5510 B111 series printer , would you kindly private message me for a solution
to this problem!
thank you.
kind rgds
Jeff

Hi ftx,
ftx wrote:
Hi Ciara,
I have had the same problem's as Samantha
with my 5510 B111 series printer , would you kindly private message me for a solution
to this problem!
thank you.
kind rgds
Jeff
You did not go unheard, I see you are unable to print black from your Photosmart 5510. If this is still unresolved, I'd like to help.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 5510 Ink-related question

Does the Photosmart 5510 e-All-in-One need ALL 4 colours to work (Yellow,Blue,Magenta,Black) .. Because I only need to print using Black Ink ..

The Photosmart 5510 has permanent printheads. If one or more of the inks are allowed to run dry the printhead can be damaged. To prevent damage to the printhead you will need to have ink in all the colors and black.
The document here describes how ink is used. While the document is written for HP Inkjet printers the same principles apply to inkjet printers from other manufacturers. In the terminology of that document the Photosmart 5510 is an IIC printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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How do I add an HP Photosmart 5510 wi fi printer to my i Mac

How do I add an HP Photosmart 5510 wi fi printer to my i Mac

Hi, davidfromickenham.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to connect your Wi-Fi printer to your iMac. Here is an article that will help you with that process.
Add a Wi-Fi or network printer
Update your software: Choose Apple menu > App Store, click Updates, then install any software updates listed. Even if no updates appear, this ensures that OS X has the latest information about printer software it can download from Apple. If you don’t do this, you may see a message that software isn’t available when you connect your printer. If you have an AirPrint printer, no software is installed so you don’t need to check for software updates.
Prepare your printer: Use the instructions that came with your printer to unpack the printer, install ink or toner, and add paper. Turn on the printer and make sure it’s not displaying any errors.
Connect your printer: Follow the instructions that came with the printer to connect it to the network. For more information, see the Apple Support article Connecting a Wi-Fi printer to your Wi-Fi network.
Add the printer to your list of available printers: Choose Apple menu > System Preferences, then click Printers & Scanners. If you don’t see your printer listed on the left, click Add at the bottom of the list. A dialog appears listing printers on your local network. It may take a minute or two for your printer to appear. Select your printer when it appears in the list, then click Add. If you see a message prompting you to download new software, make sure to download and install it. If your printer still doesn’t appear in the list, try adding the printer by its IP address (see below).
When you add a printer, OS X can usually detect whether the printer has special accessories installed, such as additional paper trays, extra memory, or a duplex unit. If it can’t, a dialog appears that lets you specify them. Make sure the settings in that dialog accurately reflect your printer’s installed accessories so you can take full advantage of them.
OS X Yosemite: Add or remove a printer
http://support.apple.com/kb/PH18606
Cheers,
Jason H.

No color printing on Photosmart 5510 Printer.

I have purcheased new cartitgages. I have shaken the cartiratages. I have tried the cleaning feature, realigning, even the old blow on the machine trick from Nintendo days! I am totally lost as to what the issue could be. It will print black, but only black. It does not even read the new cartriatages as full. I bought them at Office depo. Please help me out!
This question was solved.
View Solution.

Hi there,
Welcome to the HP Forums!
I understand that no color is printing on your Photosmart 5510 Printer. I am happy to look into this issue for you!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in....
if you have gone through all those steps, and the issue is not resolved, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
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New Photosmart 5510 - expired ink

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